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Category
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Title |
Summary & Flow |
Process Diagram
(Click to enlarge)
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Download |
Date |
| Sales, Marketing |
Customer Inquiry Management
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Point of contact receives and checks the content of inquiry. If necessary, advice is sought from other departments before reply is created. Then Supervisor approves.
This is the simplified version of a Process Model that one of our customers actually uses. |
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Dec. 21, 2009 |
Blog Posting (Bilingual)
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Initiated by manager.
Composer -> Translator -> Peer review -> Post by Composer -> Final check.
If translation is not necessary, the step can be skipped. |
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Dec. 21, 2009 |
Complaint Management (Technical)
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Point of contact -> Person in charge of response -> Leader -> Point of contact reports to customer.
If the complaint is considered to have high priority, information of complaint is reported to executives. |
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Dec. 21, 2009 |
| Proposal Draft |
Leader starts by appointing a member.
Member -> Leader check.
If the draft is rejected by Leader, the process returns to Applicant.
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Nov. 24, 2009 |
| Estimate Submission |
Two methods available: 1) Leader starts process by appointing a member, 2) member starts process.
Flow is the same as "Proposal Draft." |
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Nov. 24, 2009 |
| Order Acceptance Report |
Sales member -> Head of Sales Dept. ->Accounting.
If the report is rejected by Head of Sales Dept., the process returns to Sales Member, and if rejected by Accounting, the process returns to Head of Sales Dept.
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Nov. 24, 2009 |
| Contract Check by Legal Department |
Applicant -> Supervisor -> Legal Department.
If the application is rejected by Supervisor or Legal Dept., the process returns to Applicant.
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Nov. 24, 2009 |
| Application: Open/Change of Transaction Account |
Applicant -> Supervisor -> Accounting.
If the application is rejected by Supervisor or Accounting, the process returns to Applicant.
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Nov. 24, 2009 |
All departments
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Daily Report |
Staff -> Leader.
If the report is rejected by Leader, it returns to Staff. The process normally starts by timer. Start the process manually after forcible termination and when reporting works on a holiday. |
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Oct. 26, 2009 |
| HR & General Affairs (Attendance and absence) |
Attendance Record Submission |
Method of submission: attach Attendance Record File.
Staff -> Supervisor -> HR & General Affairs.
If Attendance Record File is rejected by Supervisor or HR & General Affairs, process returns to Staff. |
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Oct. 5, 2009 |
| Application: Absence from Work |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor or HR & General Affairs, the process ends without returning to Applicant. |
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Oct. 5, 2009 |
| Application: Late Night Overtime |
Flow is same as "Application: Absence from Work." |
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Oct. 26, 2009 |
| Application:Holiday Compensation |
Flow is same as "Application: Absence from Work." |
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Oct. 5, 2009 |
| Application: Maternity Leave |
Applicant -> HR & General Affairs -> Supervisor.
If the application is rejected by HR & General Affairs, the process returns to Applicant.
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Nov. 24, 2009 |
| Application: Childcare Leave |
Flow is same as "Application: Maternity Leave."
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Nov. 24, 2009 |
| Application: Family Care Leave |
Flow is same as "Application: Maternity Leave." |
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Nov. 24, 2009 |
| Application: Long-term Leave |
Flow is same as "Application: Absence from Work."
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Nov. 24, 2009 |
| Report of Injury or Illness |
To be used when taking temporary leave due to injury or illness. (A more fragmented version of "Application: Long-term Leave")
Staff -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, it returns to Staff.
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Jan. 18, 2010
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| Report of Disaster |
To be used when taking temporary leave due to disaster such as fire or earthquake. (A more fragmented version of "Application: Long-term Leave")
Flow is same as "Report of Injury or Illness." |
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Jan. 18, 2010
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| HR & General Affairs (Other) |
Change of Address & Commutation |
Staff -> HR & General Affairs.
If the report is rejected by HR & General Affairs, it returns to Applicant. |
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Oct. 5, 2009 |
| Application: Salary Deposit Account Registration/Change |
Applicant -> HR & General Affairs.
If the application is rejected by HR & General Affairs, the process returns to Applicant. |
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Oct. 26, 2009 |
| Application: Certification Issuance |
Applicant -> HR & General Affairs.
If the application is rejected by HR & General Affairs, the process returns to Applicant. |
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Oct. 26, 2009 |
Change of Personal Information
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Applicant -> HR & General Affairs -> Supervisor.
If the application is rejected by HR & General Affairs, the process returns to Applicant. |
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Oct. 26, 2009 |
Change of Family Information
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Flow is same as "Change of Personal Information."
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Nov. 24, 2009 |
| Application: Congratulatory & Condolence Payment |
Applicant -> HR & General Affairs -> Supervisor (if approved).
If the application is rejected by HR & General Affairs, the process ends without returning to Applicant. |
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Jan. 18, 2010
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| Application: Medical Physical Examination |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor or HR & General Affairs, the process ends without returning to Applicant.
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Jan. 18, 2010
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| Application: Business Cards |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor, the process ends without returning to Applicant. If approved, data is adjusted at HR & General Affairs, and then flows to receipt. |
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Oct. 5, 2009 |
| Application: IP Address & Computer name |
Organization in which HR & General Affairs manages the PC info, and applicant performs setting.
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor, the process ends without returning to Applicant. |
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Oct. 5, 2009 |
| Application: Use of Computer |
Organization in which HR & General Affairs manages and sets the PC, and hands it over to Applicant.
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor or HR & General Affairs, the process ends without returning to Applicant. |
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Nov. 24, 2009 |
Application: Business Trip
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Applicant -> Supervisor.
If the application is rejected by Supervisor, the process ends without returning to Applicant. |
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Dec. 21, 2009 |
| Application: Registration for Qualification Exam |
Applicant registers for qualification exam after receiving approval.
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor or HR & General Affairs, the process ends without returning to Applicant.
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Nov. 24, 2009 |
| Application: Registration for Seminar Attendance |
Flow is same as "Application: Registration for Qualification Exam."
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Nov. 24, 2009 |
| Qualification Acquisition Report |
Applicant -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, the process returns to Applicant.
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Nov. 24, 2009 |
| Seminar Attendance Report |
To be used together with "Application: Registration for Seminar Attendance."
Flow is same as "Qualification Acquisition Report."
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Nov. 24, 2009 |
| Application: Company Seal Request |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor, the process ends without returning to Applicant.
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Nov. 24, 2009 |
| Application: Goods Transfer |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor or HR & General Affairs, the process ends without returning to Applicant. |
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Oct. 26, 2009 |
| Application: Equipment Repair |
Flow is same as "Application: Goods Transfer."
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Jan. 18, 2010
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| Application: Telegram Request |
Applicant -> Supervisor -> HR & General Affairs.
If Supervisor or HR & General Affairs decides the telegram is unnecessary, the process ends. If Supervisor decides the telegram must be revised, the process returns to Applicant. |
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Oct. 5, 2009 |
| Written Apology/Incident Report |
Applicant -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, the process returns to Applicant.
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Nov. 24, 2009 |
| Report of Lost Property |
Staff -> Supervisor -> HR & General Affairs.
If the report is rejected by HR & General Affairs, the process ends without returning to Staff. |
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Dec. 21, 2009 |
| Application: Use of Company Car |
Applicant -> Supervisor -> HR & General Affairs.
If the application is rejected by Supervisor, the process ends without returning to Applicant.
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Jan. 18, 2010
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| Report of Accident |
Applicant -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, the process returns to Applicant.
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Jan. 18, 2010
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Application: Company Housing (Move Into)
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Applicant -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, the process returns to Applicant. |
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Jan. 18, 2010
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| Application: Company Housing (Move Out Of) |
Applicant -> Supervisor -> HR & General Affairs.
If the report is rejected by Supervisor or HR & General Affairs, the process returns to Applicant. |
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Jan. 18, 2010
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| Accounting |
Application: Executive Approval |
Applicant -> Supervisor -> Accounting -> Head of Applicant's Department -> President.
If the application is rejected by Supervisor or Accounting, the process returns to Applicant. If it is rejected by Department Head or President, it returns to Accounting. |
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Oct. 5, 2009 |
| Application: Reimbursement |
One application for each refund.
Applicant -> Supervisor -> Accounting.
If the application is rejected by Supervisor, the process returns to Applicant. If the application is rejected by Accounting, the process ends. |
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Oct. 5, 2009 |
| Travel Expense Report |
One application for each day. However, up to 10 trips can be inputted in each report.
Applicant -> Supervisor -> Accounting.
If the application is rejected by Supervisor or Accounting, the process returns to Applicant. |
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Oct. 5, 2009 |
| Application: Item Purchase |
Applicant -> Supervisor -> HR & General Affairs -> Accounting.
If the application is rejected by Supervisor or HR & General Affairs, the process returns to Applicant. |
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Oct. 26, 2009 |
Application: Temporary Payment
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Final adjustment payments can be made within the process.
Applicant -> Supervisor -> Accounting.
If the application is rejected by Supervisor, the process returns to Applicant.
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Nov. 24, 2009 |
| Application: Client Congratulatory & Condolence Payment |
Applicant -> Supervisor -> Accounting.
If the application is rejected by Supervisor, the process returns to Applicant.
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Jan. 18, 2010
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