Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 14:44 and 15:44 on March 30th, 2018 (UTC+9:00), for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

Occurred: 2018-03-30 14:44 [UTC +9:00]

  • 2018-03-30 5:44 [UTC]

Recovered: 2018-03-30 15:44 [UTC +9:00] (1 hours 0 minute period)

  • 2018-03-30 6:44 [UTC]

What Occurred

Particular customers of Free SaaS Edition which URL starts with the following could not login to “Questetra BPM Suite”

Cause of Trouble

Failure of Virtual server host


Recovered by restarting the server

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