Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 14:44 and 15:44 on March 30th, 2018 (UTC+9:00), for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
Trouble Date
Occurred: 2018-03-30 14:44 [UTC +9:00]
- 2018-03-30 5:44 [UTC]
Recovered: 2018-03-30 15:44 [UTC +9:00] (1 hours 0 minute period)
- 2018-03-30 6:44 [UTC]
What Occurred
Particular customers of Free SaaS Edition which URL starts with the following could not login to “Questetra BPM Suite”
- https://fs.questetra.net/
- https://fs01.questetra.net/
- https://fs02.questetra.net/
- https://fs03.questetra.net/
- https://fs04.questetra.net/
Cause of Trouble
Failure of Virtual server host
Reaction
Recovered by restarting the server