Sep. 12 (JST) Email Transmission Trouble Occurred in Part of Starter Plan Service (Japan server base) (recovered)

On September 12, 2018 (Wed.), Email transmission trouble occurred in “Questetra BPM Suite” in the period from 16:56 to 23:41 [JST], and email was not sent from some customer’s Workflow platform. We deeply apologize to the customers for your inconvenience.

Trouble Date

• Occurred: 2018-09-12 146:56 [UTC +9:00]
  • 2018-09-12 7:56 [UTC]
• Recovered: 2018-09-12 23:41 [UTC +9:00]
  • 2018-09-12 14:41 [UTC] (6h 39 min period)

What Occurred

From the Workflow platform of customers who use the Starter Plan (Free service) on the Japan server base, email transmission was not performed.

Cause of Trouble

Incorrect settings were made to the email server during the server infrastructure setting process

Reaction

Recovered by revising email server settings.

Emails that should have been sent during the trouble period will not be retransmitted automatically.
We are very sorry, but please check the status of each Process, and resend the emails manually if necessary.