Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-04-21 14:12 [UTC +9:00]
- 2019-04-12 05:12 [UTC]
- Recovered: 2019-04-21 16:49 [UTC +9:00] (2h 37m)
- 2019-04-21 07:49 [UTC]
Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.
Cause of Trouble
Application server host failure
Recovery by restarting the application server