Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 16:57 and 17:22 on 22nd of July, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-07-22 16:57 [UTC +9:00]
- 2019-07-22 07:57 [UTC]
- Recovered: 2019-07-22 17:22 [UTC +9:00] (25m)
- 2019-07-22 08:22 [UTC]
Some customers using Business Plan (paid version) were not able to log in to Questetra BPM Suite.
Cause of Trouble
Application server host failure
Recovery by restarting the application server