Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 0:10 and 0:24 on 6th of September, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2019-09-06 0:10 [UTC +9:00]
- 2019-09-05 15:10 [UTC]
- Recovered: 2019-09-06 0:24 [UTC +9:00] (14 minutes period)
- 2019-09-05 15:24 [UTC]
Customers using Starter Plans at server bases in Germany was not be able to login to Questetra BPM Suite.
Cause of Trouble
Web server (gateway server) host failure
Recovery by restarting the web server (gateway server)