2020-02-01 00:57 (UTC) Access Trouble, Business Plan (Recovered)

This problem has been recovered already.

For access trouble, some of the customers of Questetra BPM Suite SaaS Edition could not log in the service during the period of between 00:57 and 01:11 on 1st of February, 2020 [UTC]. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2020-02-01 00:57 [UTC]
  • Recovered: 2020-02-01 01:11 [UTC] (For 14 minutes)

What Occurred

Some customers using Business Plan (paid version) couldn’t log in to Questetra BPM Suite.

Cause of Trouble

Application server host failure

Reaction

Recovery by restarting the application server

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