This problem has been recovered already.
Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 6:50 and 6:57 on 5th of November, 2020(UTC), for occurrence of access trouble. We deeply apologize for our inconvenience.
- Occurred: 2020-11-05 06:50 [UTC]
- Recovered: 2020-11-05 06:57 [UTC] (7 minutes period)
Some customers using the Starter Plan in the US West Coast region base were not able to login to Questetra BPM Suite.
Cause of Trouble
Web server host failure
Recovery by restarting the web server