This problem has been recovered already.

Some of the customers of ‘Questetra BPM Suite SaaS Edition’ could not login the service during the period of between 6:50 and 6:57 on 5th of November, 2020(UTC), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.

Trouble Date

  • Occurred: 2020-11-05 06:50 [UTC]
  • Recovered: 2020-11-05 06:57 [UTC] (7 minutes period)

What Occurred

Some customers using the Starter Plan in the US West Coast region base were not able to login to Questetra BPM Suite.

Cause of Trouble

Web server host failure

Reaction

Recovery by restarting the web server

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