This problem has been recovered already.
Some of the customers of Questetra BPM Suite SaaS Edition could not log in to the service during the period of between 02:35 and 03:43 on 22nd of December, 2020 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2020-12-22 02:35 [UTC]
- Recovered: 2020-12-22 03:43 [UTC] (68m)
Some customers using Starter Plan (free version) were not able to log in to Questetra BPM Suite.
Cause of Trouble
Abnormal end of a server process on the application server
Recovery by restarting the server process