Some of the customers of Questetra BPM Suite SaaS Edition could not log in to the service during the period of between 05:52 and 08:15 on 13th of January, 2021 [UTC], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience.
- Occurred: 2021-01-13 05:52 [UTC]
- Recovered: 2021-01-13 08:15 [UTC] (2h23m)
Some customers using Trial mode were not able to log in to Questetra BPM Suite
Cause of Trouble
Memory shortage occurred in the application server
Recovery by restarting the server process