This problem has been resolved already.
The following error occurred.
We apologize for any inconvenience this may cause. We would like to ask for your understanding and cooperation. Questetra will continue to improve the reliability of the system as our top priority.
Incident Date
- Date and time of error: 2021-11-25 06:06 [UTC]
- Date and time of recovery: 2021-11-25 06:13 [UTC] （7 minutes）
What Occurred
Customers using Paid edition at server bases in Japan had difficulty to access to Questetra BPM Suite
Cause of Trouble
Due to an overload situation on a specific server, the gateway server at the Japan site ran out of resources.
Reaction
Recovered by stopping the overloaded service.