This problem has been recovered already.

A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.

Incident Date

  • Occurred: 2022-10-03 15:12 [UTC]
  • Recovered: 2022-10-03 15:23 [UTC] (11 minutes period)

What Occurred

Customers using Paid edition at server bases in Japan was not be able to login to Questetra BPM Suite

Cause of Trouble

A specific server process increased the memory usage of the server, resulting in an overload due to lack of memory


Recovery by restarting the server process

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