A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
- Occurred: 2022-10-03 15:12 [UTC]
- Recovered: 2022-10-03 15:23 [UTC] (11 minutes period)
Customers using Paid edition at server bases in Japan was not be able to login to Questetra BPM Suite
Cause of Trouble
A specific server process increased the memory usage of the server, resulting in an overload due to lack of memory
Recovery by restarting the server process