This problem has been recovered already.
A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.
- Occurred 1: 2023-07-05 06:05 [UTC]
- Recovered 1：2023-07-05 06:09 [UTC] (4 minutes period)
- Occurred 2：2023-07-05 06:18 [UTC]
- Recovered 2：2023-07-05 06:24 [UTC +9:00] (6 minutes period)
A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.
Cause of Trouble
Specific processing took excessive time while occupying the connection with the database, making it difficult for other processes to connect to the database.
Restored by the completion of the long-running processing that caused this