This problem has been recovered already.

A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.

Incident Date

  • Occurred: 2023-08-07 06:55 [UTC]
  • Recovered: 2023-08-07 16:00 [UTC] (545 minutes period)

What Occurred

For paid customers in Japan, the delivery of outgoing emails (including notification emails from Questetra BPM Suite) to Google and Microsoft email providers were delayed during the above period

Cause of Trouble

As a result of continuing to send a large number of notification emails from a specific customer’s workflow platform to the relevant email provider, the email provider refused to forward the email


Changed Questetra’s email server settings so as not to forward email addressed to the specific email address that caused the problem

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