This problem has been recovered already.

A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.

Incident Date

  • Occurred: 2023-11-14 08:45 [UTC]
  • Recovered: 2023-11-14 08:50 [UTC] (5 minutes period)

What Occurred

A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.

Cause of Trouble

Abnormal end of a server process on the application server


Recovery by restarting the server process