{"id":90246,"date":"2020-06-24T16:42:29","date_gmt":"2020-06-24T07:42:29","guid":{"rendered":"https:\/\/support.questetra.com\/support-service\/"},"modified":"2026-10-22T14:43:09","modified_gmt":"2026-10-22T05:43:09","slug":"support-service","status":"publish","type":"page","link":"https:\/\/support.questetra.com\/en\/support-service\/","title":{"rendered":"Support Service"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">About<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a problem that cannot be solved by referring to documents such as <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/categories\/115000422852\" target=\"_blank\" rel=\"noreferrer noopener\"><button style=\"color:#fff; background-color:#1E88E5; border-radius:5px;border:0;line-height: 1.2;width:auto;padding:8px;\">Manual<\/button><\/a> or <button style=\"color:#fff; background-color:#3E9638; border-radius:5px;border:0;line-height: 1.2;width:auto;padding:8px;\"><a href=\"\/en\/faq\/\">Frequently Asked Questions<\/a><\/button> while using Questetra BPM Suite, please use the following support service. The Questetra support team will support you in expanding the scope of what you can realize and achieve your goals by using Questetra.<\/p>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-table alignwide\"><table><tbody><tr><td><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #ffd966\"><strong>Basic<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #e06666\"><strong>Advanced<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #6d9eeb\"><strong>Professional<\/strong><\/td><\/tr><tr><td>COMMUNITY<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #fff2cc\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #f4cccc\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #c9daf8\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><\/tr><tr><td>WEB FORM<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #fff2cc\">&#8211;<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #f4cccc\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #c9daf8\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><\/tr><tr><td>VIDEO CHAT<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #fff2cc\">&#8211;<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #f4cccc\">&#8211;<\/td><td class=\"has-text-align-center\" data-align=\"center\" style=\"background-color: #c9daf8\"><span class=\"material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">check_circle<\/span><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support services that are available according to your subscribing Edition<\/li>\n\n\n\n<li>Supports for the resolution of your questions or troubles regarding how to use Questetra BPM Suite<\/li>\n\n\n\n<li>Agency work such as workflow App creation and Add-on development, or business consultation is out of support\n<ul class=\"wp-block-list\">\n<li>We may conduct reviews and provide samples as necessary<\/li>\n\n\n\n<li>If you would like on-behalf work or business consulting, please contact our sales representative<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Free trial users can only use &#8220;Community&#8221;.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you have a question, please post it to the <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/community\/topics\/360001693912\" data-type=\"link\" data-id=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/community\/topics\/360001693912\">community <\/a>first. You may get answers from other users or the Questetra support team. If you still cannot resolve the issue and you are registered as a &#8220;system administrator&#8221; in your workflow platform, you can use the web form or video chat according to your contract edition.<\/p>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-d35600c7\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Service Details<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-color has-link-color wp-elements-1\" style=\"color:#ffd966\">COMMUNITY (Please ask here first)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Ask your questions in a forum where users gather. Your questions will be answered either by other users or the Questetra Support team. Conversations are public, so you can see previous posts and answers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Available for users of all Editions of <strong>Basic<\/strong> \/ <strong>Advanced<\/strong> \/ <strong>Professional<\/strong>.<br>(* Please sign up for Questetra Support [questetra.zendesk.com] upon posting for the first time. Anyone is welcome.)<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn01\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/community\/topics\/360001693912\" rel=\"\">Move to COMMUNITY<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-5070a30b\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">WEB FORM<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can submit your questions via a web form. Your inquiry will be registered as a ticket in our tracking system and the Questetra support team will correspond with responsibility.<br>You can inquire about general usage and operation of Questetra, such as how to set up workflow Apps, or use search criteria. Also, you can request for an investigation on such as SAML Single Sign-On errors or unintended behavior of a workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The sender must be the registered <strong>System administrator of Advanced \/ Professional<\/strong> Edition.<br>(* Questetra Support [questetra.zendesk.com] account is required to submit.)<br>(Users other than the &#8220;system administrator&#8221; should post questions in the &#8220;COMMUNITY&#8221;.)<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn01\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/requests\/new\" rel=\"\">Move to the WEB FORM<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-uagb-separator uagb-block-491df15c\"><div class=\"wp-block-uagb-separator__inner\" style=\"--my-background-image:\"><\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">VIDEO CHAT<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">You can receive real-time support in the form of video chat with the person in charge of the Questetra support team. Your questions can be solved on the spot, or get more concrete consultation by sharing your screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The user must be the registered <strong>System administrator of Professional<\/strong> Edition. (Users other than the &#8220;system administrator&#8221; should post questions in the &#8220;COMMUNITY&#8221;.)<br>Up to 60 minutes per session is possible with an advance reservation (up to once a month for each contract). We will utilize Google Meet for video chat.<br><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn01\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/support.questetra.com\/en\/support-service\/video-chat\/\">Reserve VIDEO CHAT<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:2rem\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Support services are available depending on the edition you subscribe to.<\/p>\n","protected":false},"author":3,"featured_media":90174,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-90246","page","type-page","status-publish","has-post-thumbnail","hentry"],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/support-service-fi.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Support services are available depending on the edition you subscribe to.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P9DiIh-ntA","jetpack-related-posts":[{"id":931,"url":"https:\/\/support.questetra.com\/en\/download\/","url_meta":{"origin":90246,"position":0},"title":"Downloads","author":"Hirotaka NISHI","date":"2018-03-09","format":false,"excerpt":"You can download items for the easy and convenient use of Questetra. Use them as they are, or adapt them to your needs. The definitions also provide useful examples for learning specific settings. Getting started Learn the basic flow of finding a Business Template, importing it, and putting it into\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/doenload-fi.png?fit=1200%2C630&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/doenload-fi.png?fit=1200%2C630&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/doenload-fi.png?fit=1200%2C630&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/doenload-fi.png?fit=1200%2C630&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/doenload-fi.png?fit=1200%2C630&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":69863,"url":"https:\/\/support.questetra.com\/en\/get-started\/","url_meta":{"origin":90246,"position":1},"title":"Designing Your First Questetra Application","author":"Hirotaka NISHI","date":"2018-07-10","format":false,"excerpt":"Welcome to Questetra BPM Suite This tutorial is intended for those who want to implement Questetra in their organization or create a Workflow App for the first time. It consists of 9 chapters and you can learn step by step how to manipulate Questetra and how Questetra works while actually\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/04\/biginner-tutorial-temp01-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/04\/biginner-tutorial-temp01-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/04\/biginner-tutorial-temp01-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/04\/biginner-tutorial-temp01-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/04\/biginner-tutorial-temp01-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":67189,"url":"https:\/\/support.questetra.com\/en\/download\/addon\/","url_meta":{"origin":90246,"position":2},"title":"Add-ons","author":"Hirotaka NISHI","date":"2018-04-02","format":false,"excerpt":"The \"Modeling function\" that defines a Business Process can be enhanced by three aspects: a) Addition of a modeling icon, b) Mastering choice options, and c) PDF Auto-generation. By importing the following Add-ons, you can more efficiently define further advanced Business Processes. You can also create your own Add-on file\u2026","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/addon-fi-en.png?fit=1200%2C630&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/addon-fi-en.png?fit=1200%2C630&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/addon-fi-en.png?fit=1200%2C630&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/addon-fi-en.png?fit=1200%2C630&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/03\/addon-fi-en.png?fit=1200%2C630&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":97486,"url":"https:\/\/support.questetra.com\/en\/tips\/","url_meta":{"origin":90246,"position":3},"title":"Developer Tips","author":"IMAMURA, Genichi","date":"2020-11-05","format":false,"excerpt":"Tips and tricks for using Workflow Platform.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/02\/business-process-developer-tips.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/02\/business-process-developer-tips.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/02\/business-process-developer-tips.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/02\/business-process-developer-tips.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/02\/business-process-developer-tips.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":2,"url":"https:\/\/support.questetra.com\/en\/","url_meta":{"origin":90246,"position":4},"title":"How to Master Questetra","author":"Hirotaka NISHI","date":"2017-06-19","format":false,"excerpt":"Support site for Questetra user. Workflow Designer develops \u201cWorkflow Apps\u201d by arranging the Human Step and Automated Step with the mouse.","rel":"","context":"Similar post","block_context":{"text":"Similar post","link":""},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/06\/default-thumbnail.jpg?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/06\/default-thumbnail.jpg?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/06\/default-thumbnail.jpg?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/06\/default-thumbnail.jpg?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/06\/default-thumbnail.jpg?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":194806,"url":"https:\/\/support.questetra.com\/en\/learning\/","url_meta":{"origin":90246,"position":5},"title":"Self-Study Resources","author":"Kitao","date":"2018-08-07","format":false,"excerpt":"If you are trying Questetra BPM Suite for the first time, learn the basics of Workflow modeling with \"Designing Your First Workflow Application\". 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