{"id":106914,"date":"2021-07-20T14:35:08","date_gmt":"2021-07-20T05:35:08","guid":{"rendered":"https:\/\/support.questetra.com\/?p=106914"},"modified":"2026-07-02T16:19:13","modified_gmt":"2026-07-02T07:19:13","slug":"split-conditions","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/","title":{"rendered":"Choosing Between XOR, OR, and AND Gateways"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In a workflow, a business does not always follow a single path. Depending on the situation, you may need to split the workflow into multiple routes. This article explains when to use the three types of split gateways: <strong>XOR-Split Gateway<\/strong>, <strong>OR-Split Gateway<\/strong>, and <strong>AND-Split Gateway<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For details on how to configure transition conditions (routing conditions) and how to branch using a Human Task, see the separate article <strong>Specifying Branch Conditions<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What Is Branching?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In most workflows, a series of tasks follows a single path from start to finish. By adding a branching point, you can define multiple possible routes and determine which path to follow based on input data or a user&#8217;s selection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The icon representing the progress of a workflow on the workflow diagram is called a <strong>token<\/strong>. Normally, there is only one token, and it proceeds along a single route that satisfies the routing conditions. However, with <strong>OR-Split<\/strong> and <strong>AND-Split<\/strong> gateways, the token is duplicated so that multiple routes can be processed in parallel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Quick Reference<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re unsure which branching method to use, start with the table below.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Icon<\/strong><\/td><td><strong>Branching Method<\/strong><\/td><td><strong>Token Duplication<\/strong><\/td><td><strong>Routing Condition<\/strong><\/td><td><strong>Typical Use<\/strong><\/td><td><strong>Supported Edition<\/strong><\/td><\/tr><tr><td><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" class=\"wp-image-84204\" style=\"width: 101px;\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/10\/bpmn-icon-human-task.png?resize=101%2C101&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/10\/bpmn-icon-human-task.png?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/10\/bpmn-icon-human-task.png?resize=315%2C315&amp;ssl=1 315w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/10\/bpmn-icon-human-task.png?resize=630%2C630&amp;ssl=1 630w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/10\/bpmn-icon-human-task.png?resize=440%2C440&amp;ssl=1 440w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/td><td>Human Task branching<\/td><td>No (single path)<\/td><td>User selection or routing condition<\/td><td>The assignee chooses the next route using a button, or the system routes automatically based on input values<\/td><td>Basic or higher<\/td><\/tr><tr><td><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" class=\"wp-image-84682\" style=\"width: 101px;\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/bpmn-icon-exclusive-gateway.png?resize=101%2C101&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/bpmn-icon-exclusive-gateway.png?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/bpmn-icon-exclusive-gateway.png?resize=315%2C315&amp;ssl=1 315w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/bpmn-icon-exclusive-gateway.png?resize=630%2C630&amp;ssl=1 630w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/02\/bpmn-icon-exclusive-gateway.png?resize=440%2C440&amp;ssl=1 440w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/td><td>XOR-Split Gateway<\/td><td>No (single path)<\/td><td>Routing condition (first matching route only)<\/td><td>Automatically route to exactly one path based on input values<\/td><td>Basic or higher<\/td><\/tr><tr><td><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" class=\"wp-image-140938\" style=\"width: 101px;\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-inclusive-gateway.png?resize=101%2C101&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-inclusive-gateway.png?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-inclusive-gateway.png?resize=315%2C315&amp;ssl=1 315w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-inclusive-gateway.png?resize=630%2C630&amp;ssl=1 630w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-inclusive-gateway.png?resize=440%2C440&amp;ssl=1 440w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/td><td>OR-Split Gateway<\/td><td>Yes (all matching paths)<\/td><td>Routing condition<\/td><td>Proceed along all routes whose conditions are satisfied<\/td><td>Advanced or higher<\/td><\/tr><tr><td><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"101\" class=\"wp-image-140940\" style=\"width: 101px;\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-parallel-gateway.png?resize=101%2C101&#038;ssl=1\" alt=\"\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-parallel-gateway.png?w=640&amp;ssl=1 640w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-parallel-gateway.png?resize=315%2C315&amp;ssl=1 315w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-parallel-gateway.png?resize=630%2C630&amp;ssl=1 630w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/bpmn-icon-parallel-gateway.png?resize=440%2C440&amp;ssl=1 440w\" sizes=\"auto, (max-width: 101px) 100vw, 101px\" \/><\/td><td>AND-Split Gateway<\/td><td>Yes (all paths)<\/td><td>None<\/td><td>Always execute multiple parallel tasks<\/td><td>Advanced or higher<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">There are two key questions to consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Do you want the workflow to continue along <strong>only one path<\/strong>, or <strong>multiple paths<\/strong>?<\/li>\n\n\n\n<li>Should the routing be determined <strong>automatically (using routing conditions)<\/strong> or <strong>by a user&#8217;s selection<\/strong>?<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Because <strong>OR-Split<\/strong> and <strong>AND-Split<\/strong> gateways duplicate tokens, they are available only in the <strong>Advanced Edition<\/strong> or higher.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Branching based on a user&#8217;s button selection in a <strong>Human Task<\/strong> is explained in the separate article <strong>Specifying Branch Conditions<\/strong>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Gateway Behavior<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">XOR-Split Gateway (Basic or higher)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">A XOR-Split Gateway evaluates the configured routing conditions and automatically sends the token to the <strong>first matching path<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">No Human Task is created. Instead, the system determines the next route automatically using data that has already been entered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this gateway when the workflow must continue along <strong>exactly one<\/strong> of several possible paths.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">OR-Split Gateway (Advanced or higher)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">A OR-Split Gateway duplicates the token and sends it down <strong>every path whose routing condition is satisfied<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unlike a XOR-Split Gateway, which selects only the first matching path, a OR-Split Gateway proceeds along <strong>all matching paths<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use it when multiple processes should run in parallel, for example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Send an email notification while also continuing to the main approval process.<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading\">AND-Split Gateway (Advanced or higher)<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">A AND-Split Gateway does not use routing conditions. Instead, it duplicates the token and sends it down <strong>every connected path<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use it when multiple activities must always be performed in parallel, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Preparing a contract in the General Affairs department.<\/li>\n\n\n\n<li>Performing a credit check in the Accounting department.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Notes on Using OR-Split and AND-Split Gateways<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Because OR-Split and AND-Split gateways duplicate tokens, there are several design considerations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To merge duplicated tokens back into a single flow, use the corresponding <strong>OR-Join Gateway<\/strong> or <strong>AND-Join Gateway<\/strong>. These gateways wait until all expected tokens have arrived before continuing.<\/li>\n\n\n\n<li>Alternatively, each branch can end at its own End Event without merging. In this case, the workflow Case is not completed until <strong>all tokens have reached an End Event<\/strong>. If an <strong>Terminate End Event<\/strong> is used, the Case ends immediately even if tokens remain on other branches.<\/li>\n\n\n\n<li>Do not use OR-Split or AND-Split gateways inside loops in a way that allows duplicated tokens to be duplicated again. This could result in infinite token generation and is prohibited. Such workflow definitions are rejected as definition errors.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Note:<\/strong> A <strong>XOR-Join Gateway<\/strong> is the counterpart of a XOR-Split Gateway. It does not synchronize tokens; each arriving token simply passes through.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"499\" height=\"419\" data-attachment-id=\"140853\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/attachment\/loop-prohibit-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/Loop-prohibit-en.png?fit=499%2C419&amp;ssl=1\" data-orig-size=\"499,419\" data-comments-opened=\"0\" data-image-title=\"Loop-prohibit-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/Loop-prohibit-en.png?fit=499%2C419&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/Loop-prohibit-en.png?resize=499%2C419&#038;ssl=1\" alt=\"\" class=\"wp-image-140853\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/Loop-prohibit-en.png?w=499&amp;ssl=1 499w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/Loop-prohibit-en.png?resize=375%2C315&amp;ssl=1 375w\" sizes=\"auto, (max-width: 499px) 100vw, 499px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Examples<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">XOR-Split: Approval Request Workflow<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In an approval workflow, a XOR-Split Gateway evaluates the amount of an <strong>External Payment<\/strong> after approval.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If the amount exceeds a specified threshold, the workflow proceeds to executive approval<\/li>\n\n\n\n<li>Otherwise, it automatically continues to the next step<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large has-lightbox\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"715\" height=\"630\" data-attachment-id=\"140862\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/approval-request-flow-20160222\/attachment\/approval-request-flow-20160222-220-14-2-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?fit=928%2C818&amp;ssl=1\" data-orig-size=\"928,818\" data-comments-opened=\"0\" data-image-title=\"approval-request-flow-20160222-220-14.2-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?fit=715%2C630&amp;ssl=1\" data-id=\"140862\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en-715x630.png?resize=715%2C630&#038;ssl=1\" alt=\"\" class=\"wp-image-140862\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?resize=715%2C630&amp;ssl=1 715w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?resize=357%2C315&amp;ssl=1 357w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?resize=768%2C677&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/01\/approval-request-flow-20160222-220-14.2-en.png?w=928&amp;ssl=1 928w\" sizes=\"auto, (max-width: 715px) 100vw, 715px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/approval-request-flow-20160222\/\">Approval Request Flow<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"958\" height=\"516\" data-attachment-id=\"107256\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/attachment\/xor-gateway\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?fit=958%2C516&amp;ssl=1\" data-orig-size=\"958,516\" data-comments-opened=\"0\" data-image-title=\"XOR-Gateway\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?fit=958%2C516&amp;ssl=1\" data-id=\"107256\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?resize=958%2C516&#038;ssl=1\" alt=\"\" class=\"wp-image-107256\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?w=958&amp;ssl=1 958w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?resize=585%2C315&amp;ssl=1 585w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/XOR-Gateway.png?resize=768%2C414&amp;ssl=1 768w\" sizes=\"auto, (max-width: 958px) 100vw, 958px\" \/><figcaption class=\"wp-element-caption\">XOR-Split condition<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">AND-Split: Outsourcing Contract Workflow<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In an outsourcing contract workflow, a AND-Split Gateway duplicates the token so that the following activities run in parallel:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Presenting the draft outsourcing agreement (General Affairs)<\/li>\n\n\n\n<li>Performing a credit check (Accounting)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After both tasks are completed, they merge at a AND-Join Gateway before the workflow continues.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"630\" data-attachment-id=\"102609\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/subcontracting-flow-20120717\/attachment\/subcontracting-flow-20120717-220-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?fit=1094%2C703&amp;ssl=1\" data-orig-size=\"1094,703\" data-comments-opened=\"0\" data-image-title=\"subcontracting-flow-20120717-220-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?fit=980%2C630&amp;ssl=1\" data-id=\"102609\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en-980x630.png?resize=980%2C630&#038;ssl=1\" alt=\"\" class=\"wp-image-102609\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?resize=980%2C630&amp;ssl=1 980w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?resize=490%2C315&amp;ssl=1 490w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?resize=768%2C494&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/08\/subcontracting-flow-20120717-220-en.png?w=1094&amp;ssl=1 1094w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/subcontracting-flow-20120717\/\" target=\"_blank\" rel=\"noopener\">Subcontracting Flow<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"956\" height=\"523\" data-attachment-id=\"107382\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/attachment\/and-gateway\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?fit=956%2C523&amp;ssl=1\" data-orig-size=\"956,523\" data-comments-opened=\"0\" data-image-title=\"AND Gateway\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?fit=956%2C523&amp;ssl=1\" data-id=\"107382\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?resize=956%2C523&#038;ssl=1\" alt=\"\" class=\"wp-image-107382\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?w=956&amp;ssl=1 956w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?resize=576%2C315&amp;ssl=1 576w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/AND-Gateway.png?resize=768%2C420&amp;ssl=1 768w\" sizes=\"auto, (max-width: 956px) 100vw, 956px\" \/><figcaption class=\"wp-element-caption\">And-Split condition<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<h5 class=\"wp-block-heading\">OR-Split: SLA Request Workflow<\/h5>\n\n\n\n<p class=\"wp-block-paragraph\">In an SLA request workflow, a OR-Split Gateway always proceeds to the <strong>Downtime Verification<\/strong> step while also duplicating the token to send an email <strong>only when an initial response is required<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This demonstrates how a OR-Split Gateway proceeds along every route whose routing condition is satisfied.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-3 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" data-attachment-id=\"107385\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/attachment\/sla-claim\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?fit=1230%2C644&amp;ssl=1\" data-orig-size=\"1230,644\" data-comments-opened=\"0\" data-image-title=\"SLA Claim\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?fit=1024%2C536&amp;ssl=1\" data-id=\"107385\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?resize=1024%2C536&#038;ssl=1\" alt=\"\" class=\"wp-image-107385\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?resize=1024%2C536&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?resize=600%2C315&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?resize=768%2C402&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/SLA-Claim.png?w=1230&amp;ssl=1 1230w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/sla-credits-issuance-flow-20160201\/\" target=\"_blank\" rel=\"noopener\">SLA Credits Issuance Flow<\/a><\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"958\" height=\"518\" data-attachment-id=\"107387\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/split-conditions\/attachment\/or-gateway\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?fit=958%2C518&amp;ssl=1\" data-orig-size=\"958,518\" data-comments-opened=\"0\" data-image-title=\"OR Gateway\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?fit=958%2C518&amp;ssl=1\" data-id=\"107387\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?resize=958%2C518&#038;ssl=1\" alt=\"\" class=\"wp-image-107387\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?w=958&amp;ssl=1 958w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?resize=583%2C315&amp;ssl=1 583w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/06\/OR-Gateway.png?resize=768%2C415&amp;ssl=1 768w\" sizes=\"auto, (max-width: 958px) 100vw, 958px\" \/><figcaption class=\"wp-element-caption\">Or-Split condition<\/figcaption><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">These sample workflows are available for download from the <strong>Workflow Apps (Business Templates)<\/strong> library.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">See also<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360007702352\">R2030: Types of Conditional Expressions at Branching<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/55755522192793\">R2031: Expression Language that can be set as transition conditions at branching<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/beginner-tutorial-chpt7\/\">Chapter 7: Changing the Workflow Depending on the Situation<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article we will describe the behaviour and functions of Splits in the Workflow. <\/p>\n","protected":false},"author":30,"featured_media":106922,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[296],"tags":[],"faq_section":[],"class_list":["post-106914","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developer-blog"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/split-condition-fi-en.png?resize=150%2C20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Glover","author_link":"https:\/\/support.questetra.com\/en\/author\/petergloverquestetra\/"},"uagb_comment_info":6,"uagb_excerpt":"In this article we will describe the behaviour and functions of Splits in the Workflow.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-rOq","jetpack-related-posts":[{"id":193246,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/branch-condition-settings\/","url_meta":{"origin":106914,"position":0},"title":"How to Set Branching Conditions","author":"kobayashi","date":"2026-07-27","format":false,"excerpt":"This article explains how to branch from a Human Task and how to specify \"conditional expressions (transition conditions)\" used in Split XOR Gateways and similar elements.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers 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3x"},"classes":[]},{"id":76030,"url":"https:\/\/support.questetra.com\/en\/bpmn-icons\/inclusive-gateway\/","url_meta":{"origin":106914,"position":1},"title":"OR-Split Gateway (Inclusive Gateway)","author":"Hirotaka NISHI","date":"2019-03-26","format":false,"excerpt":"Of the multiple paths, the token is split and moves to all of the paths which satisfy conditions. 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