{"id":117294,"date":"2021-11-25T18:19:35","date_gmt":"2021-11-25T09:19:35","guid":{"rendered":"https:\/\/support.questetra.com\/?p=117294"},"modified":"2026-07-17T13:46:01","modified_gmt":"2026-07-17T04:46:01","slug":"trouble-20211125","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/bug-obstacle-maintenance\/obstacle\/trouble-20211125\/","title":{"rendered":"2021-11-25 6:06 (UTC) Access Trouble [Japan site] (Recovered)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#dbdbdb;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#f5f5f5;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">This problem has been resolved already.<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The following error occurred. <br>We apologize for any inconvenience this may cause. We would like to ask for your understanding and cooperation. Questetra will continue to improve the reliability of the system as our top priority.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incident Date<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Date and time of error: 2021-11-25 06:06 [UTC]<\/li><li>Date and time of recovery: 2021-11-25 06:13 [UTC] \uff087 minutes\uff09<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Occurred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers using Paid edition at server bases in Japan had difficulty to access to Questetra BPM Suite<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cause of Trouble<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Due to an overload situation on a specific server, the gateway server at the Japan site ran out of resources.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reaction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Recovered by stopping the overloaded service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trouble Date: 2021-11-25 06:06 &#8211; 06:13 [UTC] (7 minutes)<\/p>\n","protected":false},"author":30,"featured_media":103093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680,290],"tags":[],"faq_section":[],"class_list":["post-117294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident","category-obstacle"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Peter Glover","author_link":"https:\/\/support.questetra.com\/en\/author\/petergloverquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Trouble Date: 2021-11-25 06:06 - 06:13 [UTC] (7 minutes)","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-uvQ","jetpack-related-posts":[{"id":122060,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20220513\/","url_meta":{"origin":117294,"position":0},"title":"2022-05-13 06:10, 07:05 (UTC) Access Trouble [Japan site] (Recovered)","author":"Hirotaka NISHI","date":"2022-05-13","format":false,"excerpt":"Trouble Date: 2022-05-13 06:10 - 06:22 (12 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":97562,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20201105\/","url_meta":{"origin":117294,"position":1},"title":"2020-11-05 06:50 (UTC) Access Trouble (Recovered)","author":"Hirotaka NISHI","date":"2020-11-05","format":false,"excerpt":"Trouble Date: 2020-11-05 06:50 - 06:57 [UTC] (7 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":88803,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20200607\/","url_meta":{"origin":117294,"position":2},"title":"2020-06-06 20:58 (UTC) Access Trouble, Business Plan (Recovered)","author":"Hirotaka NISHI","date":"2020-06-08","format":false,"excerpt":"Trouble Date: 2020-06-06 20:58 \u2013 21:09 [UTC] (11 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":154109,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20231106\/","url_meta":{"origin":117294,"position":3},"title":"2023-11-06 01:19 (UTC) Access Trouble [Japan region] (Recovered)","author":"Tomoatsu Horibe","date":"2023-11-06","format":false,"excerpt":"Trouble Date: 2023-11-06 01:19 - 01:20 (1 minute)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":67084,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180326\/","url_meta":{"origin":117294,"position":4},"title":"Mar.26 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)","author":"Hirotaka NISHI","date":"2018-03-26","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 00:47 and 03:06 on March 26th, 2018 (UTC+9:00), for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-03-26 00:47 [UTC +9:00]\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":122930,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20220614\/","url_meta":{"origin":117294,"position":5},"title":"2022-06-13 05:16 (UTC) Access Trouble [Japan site] (Recovered)","author":"Hirotaka NISHI","date":"2022-06-14","format":false,"excerpt":"Trouble Date: 2022-06-13 05:16 \u2013 05:26 (10 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"amp_enabled":false,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/117294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=117294"}],"version-history":[{"count":12,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/117294\/revisions"}],"predecessor-version":[{"id":182705,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/117294\/revisions\/182705"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/103093"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=117294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=117294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=117294"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=117294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}