{"id":122060,"date":"2022-05-13T18:05:45","date_gmt":"2022-05-13T09:05:45","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/trouble-20220513\/"},"modified":"2022-10-05T13:32:34","modified_gmt":"2022-10-05T04:32:34","slug":"trouble-20220513","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20220513\/","title":{"rendered":"2022-05-13 06:10, 07:05 (UTC) Access Trouble [Japan site] (Recovered)"},"content":{"rendered":"
This problem has been recovered already.<\/div><\/div>\n\n\n\n

A service disruption incident of the following details occurred.
We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.<\/p>\n\n\n\n

Incident Date<\/h3>\n\n\n\n
  • 1st incident
    • Occurred: 2022-05-13 06:10 [UTC]<\/li>
    • Recovered: 2022-05-13 06:22 [UTC] (12 minutes period)<\/li><\/ul><\/li>
    • 2nd incident
      • Occurred: 2022-05-13 07:05 [UTC]<\/li>
      • Recovered: 2022-05-13 07:10 [UTC] (5 minutes period)<\/li><\/ul><\/li><\/ul>\n\n\n\n

        What Occurred<\/h3>\n\n\n\n

        Certain customers using the service in the Japan server base could not access Questetra BPM Suite. In addition, connection errors occurred intermittently even for other customers in the Japanese base due to a resource shortage on the server that affected the entire server due to the overload at that time.<\/p>\n\n\n\n

        Cause of Trouble<\/h3>\n\n\n\n

        A specific server processing increased the memory usage of the server, resulting in an overload due to memory shortage.<\/p>\n\n\n\n

        Reaction<\/h3>\n\n\n\n

        Recover by reconfiguring the memory allocation and restarting the server process<\/p>\n","protected":false},"excerpt":{"rendered":"

        Trouble Date: 2022-05-13 06:10 – 06:22 (12 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