{"id":122930,"date":"2022-06-14T17:51:17","date_gmt":"2022-06-14T08:51:17","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/trouble-20220614\/"},"modified":"2022-06-14T18:14:39","modified_gmt":"2022-06-14T09:14:39","slug":"trouble-20220614","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20220614\/","title":{"rendered":"2022-06-13 05:16 (UTC) Access Trouble [Japan site] (Recovered)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#dbdbdb;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#f5f5f5;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">This problem has been recovered already.<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">A service disruption incident of the following details occurred.<br>We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incident Date<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Occurred: 2022-06-14 05:16 [UTC]<\/li><li>Recovered: 2022-06-14 05:26 [UTC] (10 minutes period)<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Occurred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers using Paid edition at server bases in Japan was not be able to login to Questetra BPM Suite<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cause of Trouble<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A specific server process increased the memory usage of the server, resulting in an overload due to lack of memory<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reaction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Restarting the server process<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trouble Date: 2022-06-13 05:16 \u2013 05:26 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