{"id":145941,"date":"2023-05-10T09:56:15","date_gmt":"2023-05-10T00:56:15","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/trouble-20230510\/"},"modified":"2023-05-10T10:31:22","modified_gmt":"2023-05-10T01:31:22","slug":"trouble-20230510","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20230510\/","title":{"rendered":"2023-05-09 18:39 (UTC) Access Trouble [Japan region] (Recovered)"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-paragraph\">This problem has been recovered already.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A service disruption incident of the following details occurred.<br>We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Questetra, and we are making continuous improvements to make our systems better.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incident Date<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occurred: 2023-05-09 18:39 [UTC]<\/li>\n\n\n\n<li>Recovered: 2023-05-09 18:52 [UTC] (13 minutes period)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">What Occurred<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A specific customer who is using a paid service at our base in Japan is unable to access Questetra BPM Suite during the above time period.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cause of Trouble<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Application server host failure<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Reaction<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Recovery by restarting the application server<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Trouble Date: 2023-05-09 18:39 &#8211; 06:52 (13 minutes)<\/p>\n","protected":false},"author":3,"featured_media":103093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680],"tags":[],"class_list":["post-145941","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Trouble Date: 2023-05-09 18:39 - 06:52 (13 minutes)","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-BXT","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":148052,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20230705\/","url_meta":{"origin":145941,"position":0},"title":"2023-07-05 06:05 (UTC) Access Trouble [Japan region](Recovered)","author":"Hirotaka NISHI","date":"2023-07-14","format":false,"excerpt":"Trouble Date: 2023-07-05 06:05 - 06:09 (4 minutes), 06:18 - 06:24 (6 minutes)\uff3bUTC\uff3d","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79221,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190906\/","url_meta":{"origin":145941,"position":1},"title":"2019-09-05 15:10 (UTC) Access Trouble Occurred on Part of User Environment (Germany server) (Recovered)","author":"Hirotaka NISHI","date":"2019-09-09","format":false,"excerpt":"Trouble Date: 2019-09-05 15:10 - 15:24 [UTC] (14m)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":70137,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180719\/","url_meta":{"origin":145941,"position":2},"title":"Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)","author":"Hirotaka NISHI","date":"2018-07-19","format":false,"excerpt":"Some of the customers of 'Questetra BPM Suite SaaS Edition' could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00]\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":97562,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20201105\/","url_meta":{"origin":145941,"position":3},"title":"2020-11-05 06:50 (UTC) Access Trouble (Recovered)","author":"Hirotaka NISHI","date":"2020-11-05","format":false,"excerpt":"Trouble Date: 2020-11-05 06:50 - 06:57 [UTC] (7 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":95062,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20200918\/","url_meta":{"origin":145941,"position":4},"title":"2020-09-17 18:34 (UTC) Access Trouble (Recovered)","author":"Hirotaka NISHI","date":"2020-09-18","format":false,"excerpt":"Trouble Date: 2020-09-17 18:34 \u2013 18:55 [UTC] (21 minutes)","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":67665,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180209\/","url_meta":{"origin":145941,"position":5},"title":"Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)","author":"Hirotaka NISHI","date":"2018-02-14","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 11:00 and 11:47 on February 9th, 2018 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-02-09 11:00 [UTC +9:00] 2018-02-09\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"amp_enabled":false,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/145941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=145941"}],"version-history":[{"count":2,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/145941\/revisions"}],"predecessor-version":[{"id":145945,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/145941\/revisions\/145945"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/103093"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=145941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=145941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=145941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}