Inquiry Management Process, Chronologically Formatted Response History 20220819<\/div>
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence and attachments are stored in chronological order. Attachment names are recorded with the date and time appended at the beginning.<\/div><\/div>\n\n\n
<\/span>Workers (Number of swimlanes: 2)<\/div>
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- \n
- <\/i><\/span><\/span> Source of Inquiry<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Inquiry Responder<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Workflow (Complexity of workflow diagram: 18)<\/div>\n\n\n\n- \n
- <\/i>6<\/span><\/span><\/span>1. Reception\/Response<\/strong>\n
- \n
- The responder for the inquiry will provide a description of the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>13<\/span><\/span><\/span>2. Response<\/strong>\n
- \n
- The responder for the inquiry will enter a response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>7<\/span><\/span><\/span>x1. Set Title<\/strong>\n
- \n
- The workflow platform edits and stores the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>8<\/span><\/span><\/span>x2.I: Archival Storage<\/strong>\n
- \n
- The workflow platform stores the details of the inquiry in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>25<\/span><\/span><\/span>x3.I: Attachment Duplication<\/strong>\n
- \n
- The workflow platform stores inquiry attachments in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>24<\/span><\/span><\/span>x4. Clear Inquiry<\/strong>\n
- \n
- The workflow platform clears the inquiry and attachments.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>19<\/span><\/span><\/span>x5.R: History Storage<\/strong>\n
- \n
- The workflow platform stores the responses in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>26<\/span><\/span><\/span>x6.R: Attachment Duplication<\/strong>\n
- \n
- The workflow platform stores response attachments in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>22<\/span><\/span><\/span>x7. Forced Close<\/strong>\n
- \n
- The workflow platform forces the inquiry status to be changed to closed.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>23<\/span><\/span><\/span>x8. Clear Response<\/strong>\n
- \n
- The workflow platform updates the inquiry date and time with the date and time of the additional question.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>10<\/span><\/span><\/span>Confirmation of Inquiry Response<\/strong>\n
- \n
- The workflow platform displays the content of the response and accepts the intention to close the inquiry or additional questions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/06\/inquiry-management-process-by-auto-storing-history-20220819-diagram-EN-1024x186.jpg?resize=1024%2C186&ssl=1\")
<\/figure>\n\n\n\n- \n
- BPMN Icons\n
- \n
- End Event<\/li>\n\n\n\n
- Message Start Event (form)<\/a><\/li>\n\n\n\n
- Exclusive Gateway\n(XOR)<\/a><\/li>\n\n\n\n
- \nThrowing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n\n\n\n
- Files Duplicate From Multi Items<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- Exclusive Gateway\n(XOR)<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The workflow platform displays the content of the response and accepts the intention to close the inquiry or additional questions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i><\/span><\/span> Inquiry Responder<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n