Inquiry Management Process, Chronologically Formatted Response History 20220819<\/div>
This is a workflow in which several interactions are recorded in one place until the query is closed. The correspondence and attachments are stored in chronological order. Attachment names are recorded with the date and time appended at the beginning.<\/div><\/div>\n\n\n
<\/span>Workers (Number of swimlanes: 2)<\/div>
\n\n\n\n
- \n
- <\/i><\/span><\/span> Source of Inquiry<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Inquiry Responder<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Workflow (Complexity of workflow diagram: 18)<\/div>\n\n\n\n- \n
- 1. Reception\/Response<\/strong>\n
- \n
- The responder for the inquiry will provide a description of the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 2. Response<\/strong>\n
- \n
- The responder for the inquiry will enter a response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x1. Set Title<\/strong>\n
- \n
- The workflow platform edits and stores the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x2.I: Archival Storage<\/strong>\n
- \n
- The workflow platform stores the details of the inquiry in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x3.I: Attachment Duplication<\/strong>\n
- \n
- The workflow platform stores inquiry attachments in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x4. Clear Inquiry<\/strong>\n
- \n
- The workflow platform clears the inquiry and attachments.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x5.R: History Storage<\/strong>\n
- \n
- The workflow platform stores the responses in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x6.R: Attachment Duplication<\/strong>\n
- \n
- The workflow platform stores response attachments in the history.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x7. Forced Close<\/strong>\n
- \n
- The workflow platform forces the inquiry status to be changed to closed.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x8. Clear Response<\/strong>\n
- \n
- The workflow platform updates the inquiry date and time with the date and time of the additional question.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Confirmation of Inquiry Response<\/strong>\n
- \n
- The workflow platform displays the content of the response and accepts the intention to close the inquiry or additional questions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
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<\/figure>\n\n\n\n- \n
- BPMN Icons\n
- \n
- End Event<\/li>\n\n\n\n
- Message Start Event (form)<\/a><\/li>\n\n\n\n
- Exclusive Gateway\n(XOR)<\/a><\/li>\n\n\n\n
- \nThrowing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n\n\n\n
- Files Duplicate From Multi Items<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business process variables to be passed on (number of data items: 20)<\/div>\n\n\n\n- \n
- <\/i><\/span>Inquiry Number<\/strong> q_inquiry_number<\/span>
4<\/code>\n- \n
- The query number is stored. It is automatically generated when the inquiry is received.<\/li>\n\n\n\n
- INQ-#{#sformat(‘%06d’, processInstanceId)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Date and Time<\/strong> q_inquiry_datetime<\/span>
3<\/code>\n- \n
- The date and time of the inquiry receipt are stored.<\/li>\n\n\n\n
- processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25c6 Inquiry Response<\/strong> <\/span>
18<\/code> <\/li>\n\n\n\n- <\/i><\/span>Respondent<\/strong> q_response_quser<\/span>
13<\/code>\n- \n
- The inquiry respondent is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Date and Time<\/strong> q_response_datetime<\/span>
14<\/code>\n- \n
- The date and time of the response are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Description<\/strong> q_response_description<\/span>
11<\/code>*<\/span>\n- \n
- The response text described by the respondent is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response File<\/strong> q_response_file<\/span>
12<\/code>\n- \n
- It contains attachments that supplement the response text.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25c6 Inquiry Details<\/strong> <\/span>
17<\/code> <\/li>\n\n\n\n- <\/i><\/span>Company Name<\/strong> q_inquiry_corp_name<\/span>
7<\/code>*<\/span>\n- \n
- The name of the inquirer’s company is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Name<\/strong> q_inquiry_name<\/span>
5<\/code>*<\/span>\n- \n
- The name of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Email Address<\/strong> q_inquiry_email<\/span>
6<\/code>*<\/span>\n- \n
- The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Telephone Number<\/strong> q_inquiry_phone_number<\/span>
8<\/code>\n- \n
- The telephone number of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Closed<\/strong> q_otoiawase_<\/span>
16<\/code>*<\/span>\n- \n
- The query close type is stored. Additional questions are stored if they occur.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Description<\/strong> q_inquiry_description<\/span>
9<\/code>\n- \n
- The query text is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry File (1)<\/strong> q_inquiry_file_1<\/span>
0<\/code>\n- \n
- Attachments supplementing the query text are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry File (2)<\/strong> q_inquiry_file_2<\/span>
10<\/code>\n- \n
- Attachments supplementing the query text are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25c6 History<\/strong> <\/span>
19<\/code> <\/li>\n\n\n\n- <\/i><\/span>Enquiry \/ Response History<\/strong> q_inquiry_text_history<\/span>
1<\/code>\n- \n
- The inquiry\/response is stored in chronological order. If there are attached files, the file name is appended.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Attachment History<\/strong> q_history_files<\/span>
2<\/code>\n- \n
- Attachments at the time of the inquiry\/response are stored. A string containing the type, date and time of the inquiry\/response is appended to the beginning of the file name.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Form API Key<\/strong> q_response_form_api_key<\/span>
15<\/code>\n- \n
- Contains the API key for accessing the response reference form.<\/li>\n\n\n\n
- #{#randomString(12)}<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n
<\/i> Field name<\/span>,
Num<\/code>, Initial value<\/span><\/p>\n\n\n\n<\/i> Download<\/h3>\n\n\n\n
- <\/i><\/span>Enquiry \/ Response History<\/strong> q_inquiry_text_history<\/span>
- <\/i><\/span>Company Name<\/strong> q_inquiry_corp_name<\/span>
- <\/i><\/span> \u25c6 Inquiry Response<\/strong> <\/span>
- <\/i><\/span>Inquiry Date and Time<\/strong> q_inquiry_datetime<\/span>
- Exclusive Gateway\n(XOR)<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The workflow platform displays the content of the response and accepts the intention to close the inquiry or additional questions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i><\/span><\/span> Inquiry Responder<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
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