{"id":147822,"date":"2023-07-10T15:10:56","date_gmt":"2023-07-10T06:10:56","guid":{"rendered":"https:\/\/support.questetra.com\/?p=147822"},"modified":"2026-07-10T10:29:23","modified_gmt":"2026-07-10T01:29:23","slug":"master-synchronization-20230417","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/master-synchronization-20230417\/","title":{"rendered":"Customer Master Synchronisation App, Google Sheet Integration"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Overview<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#fff;border-top-left-radius:8px;border-top-right-radius:8px\">Customer Master Synchronisation App, Google Sheet Integration 20230417<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">This workflow automatically imports the latest customer master. The master data held on Google Sheets is automatically synchronised to the choice master in Questetra. Regardless of whether you have the authority to edit the choice master, if you have the authority to execute this flow, you can execute the synchronisation app.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 1)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li>Operator\n<ul class=\"wp-block-list\">\n<li>Person in charge of master synchronisation.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 7)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><strong>(0. Do nothing and move on)<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge completes the task immediately and proceeds with the case (empty tasks must be placed due to specification constraints)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>1. Data verification<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge checks the data options that are due to be synchronised.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x1. Master data acquisition from G sheet<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform retrieves the master data from the specified Google Sheet.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x2. Reflecting the choice master<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform reflects the data scheduled for synchronisation in the choice master.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business App Variables (#of Data Item: 3)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>ID List of Master Options<\/strong> <span style=\"font-style:italic; color:#009900\">q_ID_list<\/span> <code>0<\/code>\n<ul class=\"wp-block-list\">\n<li>The list of IDs of the master, whose choices are to be synchronised, is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>List of Labels for Master Options<\/strong> <span style=\"font-style:italic; color:#009900\">q_label_list<\/span> <code>1<\/code>\n<ul class=\"wp-block-list\">\n<li>The list of label options is stored in the master that is to be synchronised.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Search Select Box)\"><\/i><\/span><strong>Master Options<\/strong> <span style=\"font-style:italic; color:#009900\">q_selects<\/span> <code>2<\/code>\n<ul class=\"wp-block-list\">\n<li>The master, which is to be synchronised, is stored with the options.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qbpms-app-archive.s3.ap-northeast-1.amazonaws.com\/online-demo-en-backup\/m81-Customer_Master_Synchronisation_App__Google_Sheet_Integration.qar\">Customer_Master_Synchronisation_App__Google_Sheet_Integration.qar<\/a> (Latest)<\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1gtfBVRZftw-DJ9do-ismUwul6om4_vnF&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">master-synchronization-20230417-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1dxGag9TlCGafccb8oSrtBSRsaU0ODd-G&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">master-synchronization-20230417-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"259\" data-attachment-id=\"147930\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/master-synchronization-20230417\/attachment\/master-synchronization-20230417-capture-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?fit=1080%2C273&amp;ssl=1\" data-orig-size=\"1080,273\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"master-synchronization-20230417-capture-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?fit=1024%2C259&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en-1024x259.jpg?resize=1024%2C259&#038;ssl=1\" alt=\"\" class=\"wp-image-147930\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?resize=1024%2C259&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?resize=600%2C152&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?resize=768%2C194&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/master-synchronization-20230417-capture-en.jpg?w=1080&amp;ssl=1 1080w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"EYqbBLme5z\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/googlesheets-getidslabels\/\">Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: \u9078\u629e\u80a2\u30c7\u30fc\u30bf\u306e\u4e00\u62ec\u53d6\u5f97<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cGoogle \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8: \u9078\u629e\u80a2\u30c7\u30fc\u30bf\u306e\u4e00\u62ec\u53d6\u5f97\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/googlesheets-getidslabels\/embed\/#?secret=Fh9GFHg05a#?secret=EYqbBLme5z\" data-secret=\"EYqbBLme5z\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"E4R8nBbSMD\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-choices-update\/\">\u9078\u629e\u80a2\u30de\u30b9\u30bf\u66f4\u65b0<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201c\u9078\u629e\u80a2\u30de\u30b9\u30bf\u66f4\u65b0\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/bpmn-icons\/service-task-choices-update\/embed\/#?secret=py9e0juUK5#?secret=E4R8nBbSMD\" data-secret=\"E4R8nBbSMD\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"QWLTIYMu88\"><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/choices-google-sheets\/\">Google \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u9078\u629e\u80a2\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cGoogle \u30b9\u30d7\u30ec\u30c3\u30c9\u30b7\u30fc\u30c8\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u9078\u629e\u80a2\u3068\u3057\u3066\u4f7f\u7528\u3059\u308b\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/developer-blog\/choices-google-sheets\/embed\/#?secret=HLbtmufylQ#?secret=QWLTIYMu88\" data-secret=\"QWLTIYMu88\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This workflow automatically imports the latest customer master.  The master data held on Google Sheets is automatically synchronised to the choice master in Questetra.  Regardless of whether you have the authority to edit the choice master, if you have the authority to execute this flow, you can execute the synchronisation process.<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[396,3162,321,489],"class_list":["post-147822","post","type-post","status-publish","format-standard","hentry","category-templates","tag-google-sheets-api-v4","tag-google-workspace","tag-information-control","tag-purchase-order"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"newspack-article-block-landscape-large":false,"newspack-article-block-portrait-large":false,"newspack-article-block-square-large":false,"newspack-article-block-landscape-medium":false,"newspack-article-block-portrait-medium":false,"newspack-article-block-square-medium":false,"newspack-article-block-landscape-intermediate":false,"newspack-article-block-portrait-intermediate":false,"newspack-article-block-square-intermediate":false,"newspack-article-block-landscape-small":false,"newspack-article-block-portrait-small":false,"newspack-article-block-square-small":false,"newspack-article-block-landscape-tiny":false,"newspack-article-block-portrait-tiny":false,"newspack-article-block-square-tiny":false,"newspack-article-block-uncropped":false},"uagb_author_info":{"display_name":"Tsuyoshi Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":1,"uagb_excerpt":"This workflow automatically imports the latest customer master. The master data held on Google Sheets is automatically synchronised to the choice master in Questetra. Regardless of whether you have the authority to edit the choice master, if you have the authority to execute this flow, you can execute the synchronisation process.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-Cse","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":78460,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/choices-google-sheets\/","url_meta":{"origin":147822,"position":0},"title":"Utilize Customer Data on Google Sheets as Choices","author":"Hirotaka NISHI","date":"2020-04-23","format":false,"excerpt":"Get the Customer List stored in Google Sheet via API, and save\/use it as the Options Master.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/google-sheet-choice-master-featured-image.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/google-sheet-choice-master-featured-image.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/google-sheet-choice-master-featured-image.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/google-sheet-choice-master-featured-image.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/google-sheet-choice-master-featured-image.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":75420,"url":"https:\/\/support.questetra.com\/en\/templates\/customer-master-data-sync-process-20160719\/","url_meta":{"origin":147822,"position":1},"title":"Customer Master Data Sync Process","author":"Hirotaka NISHI","date":"2021-01-14","format":false,"excerpt":"Synchronizes \"Customer Master\" managed in Google Spreadsheet, automatically. Automatically Starts 1:00 every night, connects to Google spreadsheet API, and acquires \"Customer list\". The acquired customer list is reformatted and updated as \"Customer Master (Options XML)\" on the Workflow platform. It also corresponds to a manually starting by a person or\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-customer-data-master-sync-process-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-customer-data-master-sync-process-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-customer-data-master-sync-process-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-customer-data-master-sync-process-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/eye-catch-customer-data-master-sync-process-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76407,"url":"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-choices-update\/","url_meta":{"origin":147822,"position":2},"title":"Update Choices","author":"Hirotaka NISHI","date":"2022-01-13","format":false,"excerpt":"Registers\/updates the list of choices specified in a Select-type Data Item as both a Choice master (App-shared Add-on) commonly used in the workflow platform, but also an App-specific Choice master (Add-on). It needs to be set up by a User with App Administrator authority.","rel":"","context":"In &quot;BPMN Icons&quot;","block_context":{"text":"BPMN Icons","link":"https:\/\/support.questetra.com\/en\/category\/bpmn-icons\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/bpmn-icon-service-task-update-choices-2024.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/bpmn-icon-service-task-update-choices-2024.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/bpmn-icon-service-task-update-choices-2024.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/bpmn-icon-service-task-update-choices-2024.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/bpmn-icon-service-task-update-choices-2024.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":83104,"url":"https:\/\/support.questetra.com\/en\/system-settings\/app-shared-add-on\/","url_meta":{"origin":147822,"position":3},"title":"System Settings &#8211; App-shared Add-on","author":"Peter Glover","date":"2020-03-11","format":false,"excerpt":"Uploaded data can be stored and then referred to by multiple Apps.","rel":"","context":"In &quot;System Settings&quot;","block_context":{"text":"System Settings","link":"https:\/\/support.questetra.com\/en\/category\/system-settings\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/12\/Gear_upload-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/12\/Gear_upload-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/12\/Gear_upload-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/12\/Gear_upload-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/12\/Gear_upload-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":147822,"position":4},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. 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