This process manages the configuration work (delivery work) after receiving a web service order until the service is provided. \nThe flow is automatically initiated when the status is changed to “Requires support” in the contract ledger (kintone).\nWhen the delivery is completed, a “supported” status is automatically recorded in kintone.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 4)<\/div>\n\n\n\n
\n- <\/i><\/span><\/span>System Linkage<\/strong>\n
\n- (This lane is a collection of kintone integration and automated processes.There is no human processing)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Licensing Officer<\/strong>\n
\n- Person in charge of arranging licence keys.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Construction Manager<\/strong>\n
\n- Person in charge of building the ordered environment.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Mailing Agent<\/strong>\n
\n- Person in charge of sending manuals.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 18)<\/div>\n\n\n\n
\n- <\/i>14<\/span><\/span><\/span>1-1′. Licence key modification<\/strong>\n
\n- The licensing officer corrects the licence key based on the points raised by the building officer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>4<\/span><\/span><\/span>1-1. License key arrangements<\/strong>\n
\n- The Licensing Officer will arrange for a licence key with the details specified.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>6<\/span><\/span><\/span>1-2. Building the environment<\/strong>\n
\n- The construction manager builds the environment based on the licence key that has been passed around.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>9<\/span><\/span><\/span>2. Arrange for manuals to be sent<\/strong>\n
\n- The sending officer arranges for the address to be confirmed and the manual to be mailed.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>17<\/span><\/span><\/span>x1. kintone acquisition<\/strong>\n
\n- The workflow platform retrieves data from the kintone records.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>24<\/span><\/span><\/span>x2′. Set Subject (no action)<\/strong>\n
\n- The workflow platform sets the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>19<\/span><\/span><\/span>x2. Subject, status, due date and time setting<\/strong>\n
\n- The workflow platform sets the subject, processing status (to ‘3_Responding’) and task due date and time.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>20<\/span><\/span><\/span>x3. kintone update (pid, status)<\/strong>\n
\n- The workflow platform reflects the Questetra-side process ID and process status in the kintone record.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>21<\/span><\/span><\/span>x4. Status settings<\/strong>\n
\n- The workflow platform sets the processing status to ‘4_ready to respond’.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>22<\/span><\/span><\/span>x5. kintone update (status)<\/strong>\n
\n- The workflow platform reflects the processing status in the kintone record.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Process Variables (#of Data Item: 17)<\/div>\n\n\n\n
\n- <\/i><\/span> Customer ID<\/strong> q_id<\/span>
15<\/code> *<\/span><\/li>\n\n\n\n- <\/i><\/span> Customer Name<\/strong> q_customerName<\/span>
0<\/code> *<\/span><\/li>\n\n\n\n- <\/i><\/span> Email Address<\/strong> q_customerEmail<\/span>
1<\/code> *<\/span><\/li>\n\n\n\n- <\/i><\/span>Plan Selection<\/strong> q_plan<\/span>
2<\/code>\n\n- The contract plan selected by the customer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Desired construction date and time<\/strong> q_maintenanceDatetime<\/span>
10<\/code>\n\n- The desired date and time for building the environment is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Task due date and time<\/strong> q_taskLimitDatetime<\/span>
14<\/code>\n\n- It stores the due date and time used to manage task deadlines.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>License Key<\/strong> q_licenseKey<\/span>
6<\/code>*<\/span>\n\n- It stores the licence key needed to build the environment.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Access URL<\/strong> q_accessUrl<\/span>
8<\/code>*<\/span>\n\n- The access URL of the built environment is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Initial Password<\/strong> q_password<\/span>
9<\/code>*<\/span>\n\n- The initial password for the built environment is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>I would like to receive a manual<\/strong> q_optionSend<\/span>
5<\/code>\n\n- It stores whether the customer has requested to be sent a manual.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Postal Code<\/strong> q_sendZipcode<\/span>
12<\/code>*<\/span>\n\n- The postcode of the manual delivery address is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Delivery Address<\/strong> q_sendAddress<\/span>
11<\/code>*<\/span>\n\n- The manual delivery address is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Name of person to whom the letter is to be sent (title not required)<\/strong> q_sendName<\/span>
13<\/code>*<\/span>\n\n- The name of the person to whom the manual is sent is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Enquiry Number (post office)<\/strong> q_trackingNo<\/span>
4<\/code>*<\/span>\n\n- The contact number is stored when the manual is sent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>kintone Record ID<\/strong> q_kintoneId<\/span>
16<\/code>\n\n- The kintone record ID of the target customer data is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Processing Status<\/strong> q_status<\/span>
18<\/code>\n\n- The processing status of the target customer data is stored for sharing to kintone.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> Memo \/ Comments<\/strong> q_memo<\/span>
7<\/code> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<\/i> Field Name<\/span>, num<\/code>, Initial Value<\/span><\/p>\n\n\n\n