{"id":148154,"date":"2023-07-20T17:08:06","date_gmt":"2023-07-20T08:08:06","guid":{"rendered":"https:\/\/support.questetra.com\/?p=148154"},"modified":"2023-07-20T17:08:54","modified_gmt":"2023-07-20T08:08:54","slug":"inquiry-response-20230609","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230609\/","title":{"rendered":"Inquiry Response Process, ChatGPT Connection Response Review"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#44bbbb;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#77eeee;color:#000000;border-top-left-radius:8px;border-top-right-radius:8px\">Inquiry Response Process, ChatGPT Connection Response Review 20230609<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">This process centrally manages the process from receipt of queries via web form to response.\nAfter drafting a response, the person in charge can request an improvement review from ChatGPT if necessary.\nThe response is completed based on the review results, and is then sent back to the enquirer.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 3)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>General Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Head of enquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>Correspondent<\/strong>\n<ul class=\"wp-block-list\">\n<li>Person in charge of responding to enquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span> <strong>ChatGPT<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 14)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">6<\/span><\/span><\/span><strong>1. Designate a Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The head of the enquiry response team appoints a responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">13<\/span><\/span><\/span><strong>2. Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The query responder enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">19<\/span><\/span><\/span><strong>3. Evaluation of Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The head of the enquiry response team evaluates the outcome of the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">8<\/span><\/span><\/span><strong>x1. Set Subject<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">9<\/span><\/span><\/span><strong>x2. Destination, Response email text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the recipient of the response email.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">27<\/span><\/span><\/span><strong>x3. ChatGPT Request letter<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform creates draft request letters to be sent to ChatGPT.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">29<\/span><\/span><\/span> <strong>x4. ChatGPT Query<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 29)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Contact Information \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_email<\/span> <code>3<\/code> <span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The email address of the enquiring party is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Phone Number<\/strong> <span style=\"font-style:italic; color:#009900\">q_tel<\/span> <code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>The telephone number of the enquiring party is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Previous Questions of Note<\/strong> <span style=\"font-style:italic; color:#009900\">q_note<\/span> <code>5<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains past queries of particular note concerning the query source.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Questionnaire \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Date Received<\/strong> <span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span> <code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of receipt of the query is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong> <span style=\"font-style:italic; color:#009900\">q_id<\/span> <code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Type of Inquiry 1<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind1<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Type of Inquiry 2<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind2<\/span> <code>10<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Product Features<\/strong> <span style=\"font-style:italic; color:#009900\">q_function<\/span> <code>11<\/code>\n<ul class=\"wp-block-list\">\n<li>Product functions related to the query are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Details<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span> <code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The query details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Inquiry-Related Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span> <code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>The files relevant to the query are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Contents \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Operator<\/strong> <span style=\"font-style:italic; color:#009900\">q_operator<\/span> <code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>The person in charge of creating the query response is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Response Time<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span> <code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of the response to the enquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Reply Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailTo<\/span> <code>20<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains the address to which query response emails are sent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Sender Email<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span> <code>21<\/code>\n<ul class=\"wp-block-list\">\n<li>The source address of the query response email is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Text<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailBody<\/span> <code>22<\/code>\n<ul class=\"wp-block-list\">\n<li>The body of the enquiry response email is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Files Related to the Response<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseFile<\/span> <code>33<\/code>\n<ul class=\"wp-block-list\">\n<li>The files related to the query answers are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc ChatGPT Consultation \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>38<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>ChatGPT Supplement<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>15<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>ChatGPT Request Text (prompt)<\/strong> <span style=\"font-style:italic; color:#009900\">q_ChatGPTprompt<\/span> <code>23<\/code>\n<ul class=\"wp-block-list\">\n<li>The question text to the ChatGPT is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>ChatGPT Response<\/strong> <span style=\"font-style:italic; color:#009900\">q_ChatGPTcompletion<\/span> <code>34<\/code>\n<ul class=\"wp-block-list\">\n<li>The response text from ChatGPT is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Company Newsletter \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Rating<\/strong> <span style=\"font-style:italic; color:#009900\">q_point<\/span> <code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>The grade for the response to the query is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge to be shared internally<\/strong> <span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span> <code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores whether or not the inquiry content\/result should be shared within the company.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comments<\/strong> <span style=\"font-style:italic; color:#009900\">q_comment<\/span> <code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Notes and comments are stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=17E7itsBHn7i9KDDllEOqo8wiYtLS3Jj1&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20230609-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1aTpZh01ZpFWVV5Pa1tBkwGopqAMCOnjJ&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20230609-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please check the Notes section in the <a href=\"https:\/\/support.questetra.com\/en\/addons\/openai-chat-interact-with-parameters-202303\/\" target=\"_blank\" rel=\"noopener\">Add-on page<\/a> for more information on the ChatGPT connection part of the configuration. At present (at the time of writing this page: 2023-06-09), the following settings are recommended to avoid ChatGPT integration process timeouts (the recommended settings may change due to future ChatGPT improvements).\n<ul class=\"wp-block-list\">\n<li>Specify gpt-3.5-turbo instead of gpt-4 for the model name (AI engine name) <\/li>\n\n\n\n<li>Write prompts that limit the number of characters in the response<br>\u3000\u2192 However, this app cannot limit the number of characters in this app because it depends on the draft of the question and response.<\/li>\n\n\n\n<li>Create prompts in English instead of Japanese<br>\u3000\u2192 However, because this app includes the draft of the question and answer text in Japanese, it is not possible to make the prompt without Japanese in this app.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" data-attachment-id=\"148162\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230609\/attachment\/inquiry-response-20230609-capture2-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?fit=960%2C540&amp;ssl=1\" data-orig-size=\"960,540\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-20230609-capture2-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?fit=960%2C540&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?resize=960%2C540&#038;ssl=1\" alt=\"\" class=\"wp-image-148162\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?w=960&amp;ssl=1 960w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?resize=560%2C315&amp;ssl=1 560w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture2-en.png?resize=768%2C432&amp;ssl=1 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" data-attachment-id=\"148164\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230609\/attachment\/inquiry-response-20230609-capture-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?fit=1107%2C559&amp;ssl=1\" data-orig-size=\"1107,559\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-20230609-capture-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?fit=1024%2C517&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en-1024x517.jpg?resize=1024%2C517&#038;ssl=1\" alt=\"\" class=\"wp-image-148164\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?resize=1024%2C517&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?resize=600%2C303&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?resize=768%2C388&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/inquiry-response-20230609-capture-en.jpg?w=1107&amp;ssl=1 1107w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"YcOXJR6Rnn\"><a href=\"http:\/\/support.questetra.com\/en\/addons\/openai-chat-interact-with-parameters-202303\/\">OpenAI #Chat: Interact with Parameters<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;OpenAI #Chat: Interact with Parameters&#8221; &#8212; Questetra Support\" src=\"http:\/\/support.questetra.com\/addons\/openai-chat-interact-with-parameters-202303\/embed\/#?secret=LuORiUfgzO#?secret=YcOXJR6Rnn\" data-secret=\"YcOXJR6Rnn\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"0ZdGmi0hWp\"><a href=\"http:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230320\/\">Inquiry Response Process, ChatGPT Collaboration<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Inquiry Response Process, ChatGPT Collaboration&#8221; &#8212; Questetra Support\" src=\"http:\/\/support.questetra.com\/templates\/inquiry-response-20230320\/embed\/#?secret=wSb6or52w9#?secret=0ZdGmi0hWp\" data-secret=\"0ZdGmi0hWp\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This process centrally manages the process from receipt of queries via web form to response.<br \/>\nAfter drafting a response, the person in charge can request an improvement review from ChatGPT if necessary.<br \/>\nThe response is completed based on the review results, and is then sent back to the enquirer.<\/p>\n","protected":false},"author":9,"featured_media":148166,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,3429],"class_list":["post-148154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-openai-api"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/07\/eyecatch-inquiry-response-20230609-en-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp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Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":1,"uagb_excerpt":"This process centrally manages the process from receipt of queries via web form to response. After drafting a response, the person in charge can request an improvement review from ChatGPT if necessary. The response is completed based on the review results, and is then sent back to the enquirer.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-CxA","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":157632,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240129\/","url_meta":{"origin":148154,"position":0},"title":"Inquiry Response Process, AI Summary","author":"Tsuyoshi Kusaka","date":"2024-02-06","format":false,"excerpt":"This process manages the progress of inquiries from receipt to response. After receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT). The person in charge reads the content of the inquiry with reference to the summary and prepares a response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":144635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230320\/","url_meta":{"origin":148154,"position":1},"title":"Inquiry Response App, ChatGPT Collaboration","author":"Peter Glover","date":"2023-04-10","format":false,"excerpt":"This is an app to centrally manage responses to inquiries via web forms and phone calls. After receiving an inquiry, a draft of the inquiry response is automatically requested to the AI chat (ChatGPT). 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Based on the content of the enquiry, the AI decides which department will advise on the response, which is then automatically requested. The contact person responds based on the advice.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":157558,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240130\/","url_meta":{"origin":148154,"position":4},"title":"Inquiry Response Process, Gmail Start, AI Response Requirement Classification","author":"Tsuyoshi Kusaka","date":"2024-02-05","format":false,"excerpt":"This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. 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