{"id":150834,"date":"2023-09-04T17:45:19","date_gmt":"2023-09-04T08:45:19","guid":{"rendered":"https:\/\/support.questetra.com\/?p=150834"},"modified":"2026-07-17T13:44:52","modified_gmt":"2026-07-17T04:44:52","slug":"inquiry-response-20230825","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230825\/","title":{"rendered":"Inquiry Response Process, ExcelOnline Branch"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:3px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Inquiry Response Process, ExcelOnline Branch 20230825<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\">This process manages the progress of an inquiry from receipt to response.\nThe response person is automatically allocated according to the product inquired about.\nThe assignment is based on a master table in Excel Online.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 4)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>General Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Head of the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Development Section 1<\/strong>\n<ul class=\"wp-block-list\">\n<li>Department responsible for responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Development Section 2<\/strong>\n<ul class=\"wp-block-list\">\n<li>Department responsible for responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Development Section 3<\/strong>\n<ul class=\"wp-block-list\">\n<li>Department responsible for responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 21)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>1. Designation of Target Products<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responsible for the enquiry response team will amend the enquiry if necessary.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>2-1. Answer<\/strong>\n<ul class=\"wp-block-list\">\n<li>The query responder enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>2-2. Answer<\/strong>\n<ul class=\"wp-block-list\">\n<li>The query responder enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>2-3. Answer<\/strong>\n<ul class=\"wp-block-list\">\n<li>The query responder enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>3. Evaluation of response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The head of the enquiry response team evaluates the results of the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x1. Subject<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x2. Subject, Destination, Response Email Text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the recipients of response emails, etc.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x3. Selection ID \u2192 Converted to String type<\/strong> <\/li>\n\n\n\n<li><strong>x4. Product Master Search<\/strong> <\/li>\n\n\n\n<li><strong>x5. Product Master Data Acquisition<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 25)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Contact Information \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong><span style=\"font-style:italic; color:#009900\">q_email<\/span><code>3<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The email address of the enquiring party is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Telephone Number<\/strong><span style=\"font-style:italic; color:#009900\">q_tel<\/span><code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>The telephone number of the enquiring party is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Form \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Date Received<\/strong><span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span><code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of receipt of the query is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong><span style=\"font-style:italic; color:#009900\">q_id<\/span><code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Search Select Box)\"><\/i><\/span> <strong>Target Product<\/strong> <span style=\"font-style:italic; color:#009900\">q_product<\/span> <code>25<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Search String<\/strong> <span style=\"font-style:italic; color:#009900\">q_searchKey<\/span> <code>18<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Search hit line<\/strong> <span style=\"font-style:italic; color:#009900\">q_hitRow<\/span> <code>19<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Data obtained (department in charge)<\/strong> <span style=\"font-style:italic; color:#009900\">q_hitData<\/span> <code>24<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Detail<\/strong><span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span><code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The query details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Inquiry Files<\/strong><span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span><code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>The files relevant to the query are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Details \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Handler<\/strong><span style=\"font-style:italic; color:#009900\">q_operator<\/span><code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>The person in charge of creating the query response is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Date and Time of Response<\/strong><span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span><code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of the response to the enquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Reply Email Address<\/strong><span style=\"font-style:italic; color:#009900\">q_mailTo<\/span><code>20<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains the address to which query response emails are sent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Reply Email Sent From<\/strong><span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span><code>21<\/code>\n<ul class=\"wp-block-list\">\n<li>The source address of the query response email is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Text<\/strong><span style=\"font-style:italic; color:#009900\">q_mailBody<\/span><code>22<\/code>\n<ul class=\"wp-block-list\">\n<li>The body of the enquiry response email is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Files related to the response<\/strong><span style=\"font-style:italic; color:#009900\">q_responseFile<\/span><code>33<\/code>\n<ul class=\"wp-block-list\">\n<li>The files related to the query answers are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Internal Communication \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Rating<\/strong><span style=\"font-style:italic; color:#009900\">q_point<\/span><code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>The grade for the response to the query is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge should be shared within the company<\/strong><span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span><code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>The content and results of the enquiry are stored whether the knowledge should be shared within the company or not.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comments<\/strong><span style=\"font-style:italic; color:#009900\">q_comment<\/span><code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Notes and comments are stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1TEtSodIwKyw9X_7Y4jgmVrprx_6jp-LS&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20230825-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1fG87lSeNxoNQisaohp34TWTKgCOqrNLS&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20230825-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For setting up integration with Microsoft365-based services (see also the Add-on XML link in See also for more information on scope, etc.).\n<ul class=\"wp-block-list\">\n<li>How to register applications on the Microsoft365 (Azure Active Directory) side\n<ul class=\"wp-block-list\">\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/developer-blog\/office365-app-regist-2\/\" target=\"_blank\">Application Registration Procedure in Office 365 for Linking Office 365 and Questetra Cloud Workflow with API<\/a><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How to set up HTTP authentication on the Questetra side\n<ul class=\"wp-block-list\">\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/developer-blog\/onedrive-questetra\/\" target=\"_blank\">How to Output Files from Cloud-based Workflow Questetra to OneDrive<\/a>\n<ul class=\"wp-block-list\">\n<li>2.2: OAuth settings on the Questetra side<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-b50dca81 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img data-recalc-dims=\"1\" height=\"586\" width=\"1024\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture-en-1.jpg?resize=1024%2C586&#038;ssl=1\" alt=\"\" class=\"uag-image-150844\" title=\"\" \/><\/figure><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"540\" data-attachment-id=\"150842\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230825\/attachment\/inquiry-response-20230825-capture2-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?fit=960%2C540&amp;ssl=1\" data-orig-size=\"960,540\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-20230825-capture2-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?fit=960%2C540&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?resize=960%2C540&#038;ssl=1\" alt=\"\" class=\"wp-image-150842\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?w=960&amp;ssl=1 960w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?resize=560%2C315&amp;ssl=1 560w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/inquiry-response-20230825-capture2-en.png?resize=768%2C432&amp;ssl=1 768w\" sizes=\"auto, (max-width: 960px) 100vw, 960px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"kT0vSA64c8\"><a href=\"https:\/\/support.questetra.com\/en\/addons\/excel-find-row-202307\/\">Microsoft 365 Excel: \u6307\u5b9a\u5024\u3067\u884c\u756a\u53f7\u3092\u7279\u5b9a<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Microsoft 365 Excel: \u6307\u5b9a\u5024\u3067\u884c\u756a\u53f7\u3092\u7279\u5b9a&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/addons\/excel-find-row-202307\/embed\/#?secret=0XQ1UHJ64M#?secret=kT0vSA64c8\" data-secret=\"kT0vSA64c8\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"G1GASdzbxc\"><a href=\"https:\/\/support.questetra.com\/en\/addons\/excel-row-get-202307\/\">Microsoft 365 Excel: \u884c\u53d6\u5f97<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Microsoft 365 Excel: \u884c\u53d6\u5f97&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/addons\/excel-row-get-202307\/embed\/#?secret=decnIne9jY#?secret=G1GASdzbxc\" data-secret=\"G1GASdzbxc\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This process manages the progress of an inquiry from receipt to response.<br \/>\nThe response person is automatically allocated according to the product inquired about.<br \/>\nThe assignment is based on a master table in Excel Online.<\/p>\n","protected":false},"author":9,"featured_media":150835,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,3160],"class_list":["post-150834","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-microsoft-365"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch-inquiry-response-20230825-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eyecatch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Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":0,"uagb_excerpt":"This process manages the progress of an inquiry from receipt to response. The response person is automatically allocated according to the product inquired about. The assignment is based on a master table in Excel Online.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-DeO","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":150834,"position":0},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":150834,"position":1},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77509,"url":"https:\/\/support.questetra.com\/en\/templates\/product-demo-flow-20161031\/","url_meta":{"origin":150834,"position":2},"title":"Product Demo Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts product demo requests and carry out the demo. Started by the acceptance of an application via the web form or an email and person in charge will be assigned at the [1. Assignment of Representative] Step. When the representative decides the demo date schedule, it is automatically registered in\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77282,"url":"https:\/\/support.questetra.com\/en\/templates\/sla-credits-issuance-flow-20160201\/","url_meta":{"origin":150834,"position":3},"title":"SLA Credits Issuance Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results at the Step of [2. Downtime Confirmation]. 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Item information etc. are input at the Step of [1. Order Info] and the Issue is started after the Step of [2. Delivery Date Check]. The \u201cdelivery date\u201d is automatically registered in Google Calendar. 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