Enquiry Response Flow 20230926<\/div>
The system accepts and responds to customer enquiries, automatically preparing a response template when an enquiry is received via web form or email. In the process [1. Accept Query\/Write Response], the support person can choose to draft a response or, if necessary, request advice or translation. If a final response cannot be prepared in the process [2. Write Response], the primary response is sent and then the process [3. Final Answer] takes place.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 2)<\/div>
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- <\/i><\/span><\/span> Employee<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Advisory Translator<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 22)<\/div>\n\n\n\n- \n
- 1. Accept Query\/Write Response<\/strong>\n
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- The handler in charge of the response prepares a written response to the enquiry. If necessary, translation or technical advice can also be requested from a specified party.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 2. Write Response<\/strong>\n
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- The person in charge of the response prepares a written response and replies. If time is required, a temporary response is sent.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 3. Final Answer<\/strong>\n
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- The responding operator prepares a written response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- a. Respond to requests for advice and translation<\/strong>\n
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- The requested officer will assist by translating and advising.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- b. Check the results of advisory translation<\/strong>\n
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- Respondents can check the advice and ask further questions if necessary.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x1. Set Reply Email<\/strong>\n
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- The system sets the values obtained from the incoming mail to the data items referenced from the configuration items of the outgoing mail respectively. <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x2. Set Reply Email<\/strong>\n
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- The system sets the values obtained from the enquiry form into the data items referenced from the configuration items of the outgoing mail respectively. <\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x3a. Add company name to subject line<\/strong>\n
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- The system appends the value of the specified data item to the process title.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x3b. Add company name to subject line<\/strong>\n
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- The system appends the value of the specified data item to the process title.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/09\/eye-catch-inquiry-response-flow.jpg?resize=1024%2C399&ssl=1\")
<\/figure>\n\n\n\n- \n
- BPMN Icons\n
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- Start Event<\/li>\n\n\n\n
- Message Start Event (email)<\/a><\/li>\n\n\n\n
- Message Start Event (form)<\/a><\/li>\n\n\n\n
- End Event<\/li>\n\n\n\n
- Terminate End Event<\/li>\n\n\n\n
- Merge Gateway (XOR)<\/li>\n\n\n\n
- AND Gateway<\/a><\/li>\n\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Timer Intermediate Event<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- Message Start Event (form)<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The system appends the value of the specified data item to the process title.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i><\/span><\/span> Advisory Translator<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n