{"id":153912,"date":"2026-05-11T11:15:00","date_gmt":"2026-05-11T02:15:00","guid":{"rendered":"https:\/\/support.questetra.com\/?p=153912"},"modified":"2026-05-11T16:43:08","modified_gmt":"2026-05-11T07:43:08","slug":"start-event-outlook-message-received","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/bpmn-icons\/start-event-outlook-message-received\/","title":{"rendered":"Start: Microsoft 365 Outlook for Business: Email Received"},"content":{"rendered":"\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" data-attachment-id=\"113160\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/how-to-use-timer-start-event\/attachment\/advanced-banner-new-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?fit=1200%2C68&amp;ssl=1\" data-orig-size=\"1200,68\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"advanced-banner-new-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?fit=1024%2C58&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en-1024x58.png?resize=1024%2C58&#038;ssl=1\" alt=\"\" class=\"wp-image-113160\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=1024%2C58&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=600%2C34&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?resize=768%2C44&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/05\/advanced-banner-new-en.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading has-background\" style=\"background-color:#ccffcc;margin-top:var(--wp--preset--spacing--30);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--20);padding-bottom:0;padding-left:var(--wp--preset--spacing--20)\"><strong>Start: Microsoft 365 Outlook for Business: Email Received<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-right has-background has-small-font-size mt-0 pt-0 wp-block-paragraph\" style=\"background-color:#ccffcc;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:0;padding-right:var(--wp--preset--spacing--30);padding-bottom:0;padding-left:var(--wp--preset--spacing--30)\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/start-event-outlook-message-received\/\">\u958b\u59cb: Microsoft 365 Outlook for Business: \u30e1\u30fc\u30eb\u53d7\u4fe1\u6642<\/a><\/p>\n\n\n\n<p class=\"has-background mt-0 pt-0 wp-block-paragraph\" style=\"background-color:#f0fff0;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--60);margin-left:0;padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--40)\">This item starts a case when Outlook has received a new message.<\/p>\n\n\n\n<figure class=\"wp-block-image alignright has-custom-border is-style-default\"><img decoding=\"async\" src=\"data:image\/png;base64,\n        iVBORw0KGgoAAAANSUhEUgAAACAAAAAgCAYAAABzenr0AAAAAXNSR0IArs4c6QAAA\/RJREFUWEfN\n        l1tsDFEYx\/+z7W7X7rZFS1nLA42kCU0QEg9oS4IgfXF5ERVxefAg7n1o0bhkoy6RkIhEiMSt4pII\n        xYNu9cElrqUqhApFabub7W679z1yzsys2Z2ZnWlTYV52Zuec7\/t95\/y\/73zD4R9fXL\/8V34tAbjd\n        kjklwr2L\/yWNAFxwjhWeta3rA6j8uifFsbZlkBo4x+7RGpge4E\/EYqRa9hTepwdRBxhQ1Gp86hDK\n        AIPqXIRShpAD\/BXn6hDJADqcP9k4AsWjjLq04A8TTKj9CW8wLhlPSqVZkgLQTrQsxw+MAacvd5ip\n        BWe6cfd9UGrWBaejVPzjjykd0dNJFOBJexg763vgWp+Pps9hVN\/rYfburMnDT38cFXUeLC4yY9ss\n        mxIArReJFJUAJEc\/qcCIeYVZsgU5sigX77uiOPm4F0cX56KuOYAVF91snK\/GjjZ3FMXHfqFiqgVn\n        lw1TAQDgdDDfPACf7w1Sb\/4aO6wm7bUORgk6e\/k9duRkIEaAH74YbCYOw4YY1AHAa0EEkFW60D47\n        TBn8a0KANk8U0ThQmJcJg4QrHCNw9\/EABTYeoKs3BqvJgOwsLg0ALdmOUgGgnUafVO1EgEiMYMaJ\n        TpSMz4LZyOHamwCaN41EViY\/dcBbwM4MHQDHH\/YiECHYPtvGHNJnuuxUYPRq+BTCjnpehE0b8vHD\n        F8fyC26UF5lRVZaN\/Q0+VAkiTRFUEoAs\/cQVWHreja2zbJg5zsTmP\/oSRu0DP66uHK6VsYn32257\n        cbjJLx\/vdAgZXSnPfxGA0tN9Xz3NwgxcehXAh+4oqsuy2fPrjghOP+1j9wcX5sATIGj8FMLy4iEJ\n        h4ea\/Nh+25sWQFUDPSGCwtoOnCgfygxsueVF65YCpnJ6NbaFUHKqi93TNLQaOVao4gS48LIPK6dY\n        oAKgTwPUcChKcP9jiKmfilEUoBjSZ08M9z4EsW66lTl\/\/j2C8nPdTCudVaMHBhDYa4dZULraZtMU\n        vN4SxArJclMBXnkdYFPyrYY0AHw1VC1E1OiSInPCd77FgPkTzWzPmzsi7P+brUFcbg5git2ImxV5\n        GJOTAV+IYFWdGzfeBrUAJIWIWlMQojRyegK+2jQSO+q9LAuUrl1zs1FdloNMA\/DwSxhrr3rQsrlA\n        eQuSSjEDSN\/3iQAvvkfw7FtYNQVzzQYsm8xnABUi1Y1chEqHEb8KsmwQPVmMHDy7RyfKsypBygta\n        xpec68atd5IjWYieDk1tSGSHkl5H+sclt2b\/WUsmhqGzOdEfNR2ptyn9KxD9bcsHD8IlRK76qabd\n        8uhIUeWtGIxPs1TLrHWjjQs3R3iV8nGa2OtB\/jjtn9r6Nfo39MDfMN80fiMAAAAASUVORK5CYII=\n    \" alt=\"Auto Step icon\" class=\"has-border-color has-ast-global-color-4-border-color\" style=\"border-width:0.5em\"\/><\/figure>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details open><summary class=\"wp-block-coblocks-accordion-item__title\">Basic Configs<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<dl style=\"0 0 -0.7em 0\">\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #C3C3C3;\"><\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">Step Name<\/dd>\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #C3C3C3;\"><\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">Note<\/dd>\n<\/dl>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details open><summary class=\"wp-block-coblocks-accordion-item__title\">Configs for this Auto Step<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<dl style=\"0 0 -0.7em 0\">\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #aaa;\">conf_OAuth2<\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">C1: OAuth2 Setting<span style=\"color:#990000;\"> *<\/span><\/dd>\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #aaa;\">conf_Category<\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">C2: Category<span style=\"color:#990000;\"> *<\/span><\/dd>\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #aaa;\">conf_idData<\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">C3: Data item to save Message ID<span style=\"color:#990000;\"> *<\/span><\/dd>\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #aaa;\">conf_timestampData<\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">C4: Data item to save received time<\/dd>\n<dt style=\"font-weight: 300; font-size: 50%; margin: -1em 0 0 0; color: #aaa;\">conf_rfc822msgIdData<\/dt><dd style=\"margin: -0.5em 0 0.1em 1em\">C5: Data item to save RFC 822 Message-ID header<\/dd>\n\n<\/dl>\n<\/div><\/details><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60)\"><span style=\"text-decoration: underline;\">Notes<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This modeling element is for Outlook for Business of Microsoft 365\n<ul class=\"wp-block-list\">\n<li>It does not work for Outlook personal<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Both default categories and <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/create-and-assign-color-categories-a1fde97e-15e1-4179-a1a0-8a91ef89b8dc\" target=\"_blank\" rel=\"noreferrer noopener\">user-created categories<\/a> are supported\n<ul class=\"wp-block-list\">\n<li>You can <a href=\"https:\/\/support.microsoft.com\/en-us\/office\/use-inbox-rules-in-outlook-com-or-outlook-on-the-web-4b094371-a5d7-49bd-8b1b-4e4896a7cc5d#ID0EBD=Outlook_on_the_web\" target=\"_blank\" rel=\"noreferrer noopener\">create a rule<\/a> to add a category to new received messages automatically<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Questetra BPM Suite will periodically poll Outlook to check for new received messages\n<ul class=\"wp-block-list\">\n<li>If any new messages have been received, a Case will be started<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>A Case will not be started on the first check; only the check will be done\n<ul class=\"wp-block-list\">\n<li>You can confirm the check status from the Case Log<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>If a large number of messages are received in a short period of time, the Cases may not be started for all messages\n<ul class=\"wp-block-list\">\n<li>Approx. 90 Cases every 15 minutes<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"margin-top:var(--wp--preset--spacing--60)\"><span style=\"text-decoration: underline;\">See Also<\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-outlook-message-get\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft 365 Outlook for Business: Get Email Message<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-coblocks-accordion\">\n<div class=\"wp-block-coblocks-accordion-item\"><details><summary class=\"wp-block-coblocks-accordion-item__title\">Script (click to open)<\/summary><div class=\"wp-block-coblocks-accordion-item__content\">\n<ul class=\"wp-block-list\">\n<li>An XML file that contains the code below is available to download\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/gh-cdn.questetra.net\/Questetra\/Addon-XML\/release-2026-04-23\/start_event\/outlook-message-received.xml\" target=\"_blank\" rel=\"noreferrer noopener\">outlook-message-received.xml<\/a> (C) Questetra, Inc. (MIT License)<\/li>\n\n\n\n<li>Just use it for a reference for the codes<\/li>\n\n\n\n<li>This file&nbsp;<strong>cannot be imported<\/strong>&nbsp;into a Workflow App as an Add-on<\/li>\n\n<\/ul><\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"hcb_wrap\"><pre class=\"prism line-numbers lang-js\" data-lang=\"JavaScript\"><code>\n\/\/ OAuth2 config sample at [OAuth 2.0 Setting]\n\/\/ - Authorization Endpoint URL: https:\/\/login.microsoftonline.com\/{your-tenant-id}\/oauth2\/v2.0\/authorize\n\/\/ - Token Endpoint URL: https:\/\/login.microsoftonline.com\/{your-tenant-id}\/oauth2\/v2.0\/token\n\/\/ - Scope: https:\/\/graph.microsoft.com\/Mail.Read offline_access\n\/\/ - Consumer Key: (Get by Microsoft Azure Active Directory)\n\/\/ - Consumer Secret: (Get by Microsoft Azure Active Directory)\n\nconst DATETIME_FORMAT = &quot;yyyy-MM-dd&#39;T&#39;HH:mm:ssX&quot;;\nconst OUTLOOK_MESSAGE_LIST_LIMIT = 1000; \/\/ \u53d6\u5f97\u4e0a\u9650\u6570\n\n\/**\n * configs \u304b\u3089\u5fc5\u8981\u306a\u60c5\u5831\u306e\u53d6\u308a\u51fa\u3057\n * @returns {Object} setting \u8a2d\u5b9a\n * @returns {AuthSettingWrapper} setting.auth HTTP \u8a8d\u8a3c\u8a2d\u5b9a\n * @returns {String} setting.category \u30ab\u30c6\u30b4\u30ea\u540d\n *\/\nconst prepare = () =&gt; {\n    const auth = configs.getObject(&#39;conf_OAuth2&#39;);\n    const category = configs.get(&#39;conf_Category&#39;);\n    return {\n        auth,\n        category\n    };\n};\n\n\/**\n * \u8ffd\u52a0\u3055\u308c\u305f\u30e1\u30fc\u30eb\u306e\u691c\u7d22\n * @param {Number} limit \u53d6\u5f97\u4e0a\u9650\u6570\n * @param timestampLowerLimit timestamp \u306e\u4e0b\u9650\n * @returns {Array} messages \u30e1\u30c3\u30bb\u30fc\u30b8\u4e00\u89a7\n * @returns {string} messages[].id Message ID\n * @returns {timestamp} messages[].timestamp \u30e1\u30fc\u30eb\u53d7\u4fe1\u6642\u523b\n * @returns {string} messages[].rfc822msgId RFC 822 Message-ID\n *\/\nconst list = (limit, timestampLowerLimit) =&gt; {\n    const {auth, category} = prepare();\n    const messages = getMessages(auth, category, limit, timestampLowerLimit);\n    logMessages(messages);\n    return messages;\n};\n\n\/**\n * \u30e1\u30c3\u30bb\u30fc\u30b8\u4e00\u89a7\u306e\u30ed\u30b0\u51fa\u529b\n * @param {Array} messages \u30e1\u30c3\u30bb\u30fc\u30b8\u4e00\u89a7\n *\/\nconst logMessages = (messages) =&gt; {\n    const replacer = (key, value) =&gt; value instanceof java.sql.Timestamp ? dateFormatter.format(DATETIME_FORMAT, value) : value;\n    messages.forEach(msg =&gt; engine.log(JSON.stringify(msg, replacer)));\n};\n\n\/**\n * Microsoft Graph API \u306b\u30e1\u30fc\u30eb\u4e00\u89a7\u53d6\u5f97\u306e GET \u30ea\u30af\u30a8\u30b9\u30c8\u3092\u9001\u4fe1\u3057\u3001\u30e1\u30c3\u30bb\u30fc\u30b8\u4e00\u89a7\u3092\u8fd4\u3059\n * @param {String} auth \u8a8d\u8a3c\u8a2d\u5b9a\n * @param {String} category \u30ab\u30c6\u30b4\u30ea\u540d\n * @param {Number} limit \u53d6\u5f97\u4e0a\u9650\u6570\n * @param timestampLowerLimit timestamp \u306e\u4e0b\u9650\n * @returns {Array} messages \u30e1\u30c3\u30bb\u30fc\u30b8\u4e00\u89a7\n * @returns {string} messages[].id \u30e1\u30fc\u30eb ID\n * @returns {timestamp} messages[].timestamp \u30e1\u30fc\u30eb\u53d7\u4fe1\u6642\u523b\n * @returns {string} messages[].rfc822msgId RFC 822 Message-ID\n *\/\nfunction getMessages(auth, category, limit, timestampLowerLimit) {\n    limit = Math.min(limit, OUTLOOK_MESSAGE_LIST_LIMIT); \/\/ limit \u306e\u307b\u3046\u304c\u5c0f\u3055\u304f\u306a\u308b\u306f\u305a\u3060\u304c\u3001\u5ff5\u306e\u305f\u3081\n    const query = `receivedDateTime ge ${dateFormatter.format(&#39;UTC&#39;, DATETIME_FORMAT, timestampLowerLimit)} and categories\/any(c:c eq &#39;${category}&#39;)`;\n    const response = httpClient.begin().authSetting(auth)\n        .queryParam(&#39;$top&#39;, `${limit}`)\n        .queryParam(&#39;$select&#39;, &#39;id,receivedDateTime,internetMessageId&#39;)\n        .queryParam(&#39;$orderby&#39;, &#39;receivedDateTime DESC&#39;)\n        .queryParam(&#39;$filter&#39;, query)\n        .get(&#39;https:\/\/graph.microsoft.com\/v1.0\/me\/messages&#39;);\n    const status = response.getStatusCode();\n    const responseStr = response.getResponseAsString();\n    if (status !== 200) {\n        engine.log(responseStr);\n        throw `Failed to get messages. status: ${status}`;\n    }\n\n    const messages = JSON.parse(responseStr).value;\n    if (messages.length === 0) {\n        \/\/ \u8a72\u5f53\u30e1\u30c3\u30bb\u30fc\u30b8\u304c\u7121\u3044\n        engine.log(&#39;no messages&#39;);\n        return [];\n    }\n\n    return messages\n        .filter(msg =&gt; !engine.isProcessStarted(msg.id)) \/\/ \u65e2\u306b\u30d7\u30ed\u30bb\u30b9\u958b\u59cb\u6e08\u307f\u306e\u3082\u306e\u3092\u9664\u304f\n        .map(msg =&gt; {\n            return {\n                id: msg.id,\n                timestamp: dateFormatter.parse(DATETIME_FORMAT, msg.receivedDateTime),\n                rfc822msgId: msg.internetMessageId\n            };\n        });\n}\n\n\n    <\/code><\/pre><\/div>\n<\/div><\/details><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>This item starts a process when Outlook has received a new 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