{"id":156405,"date":"2024-01-09T16:06:26","date_gmt":"2024-01-09T07:06:26","guid":{"rendered":"https:\/\/support.questetra.com\/?p=156405"},"modified":"2024-01-09T16:06:28","modified_gmt":"2024-01-09T07:06:28","slug":"inquiry-response-20231228","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20231228\/","title":{"rendered":"Inquiry Translation Response Process, ChatGPT Integration"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:3px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Inquiry Translation Response Process, ChatGPT Integration 20231228<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\">This process manages the inquiry form from reception to response. The enquiry text in English is automatically translated into Japanese and sent to the enquiry desk. The person in charge prepares a draft response in Japanese and uses the AI&#8217;s English translation as a reference.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 18)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>1. Designate a responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will designate a responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>2. Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responding to the inquiry enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>3. Evaluation of response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responsible for the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x1. Subject<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x1\u2019. Subject (no correspondence)<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x2&#8242;. AI_Inquiry Translation\uff08gpt-3.5\uff09<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform translates the query into Japanese.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x2. AI_Inquiry Translation\uff08gpt-4\uff09<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform translates the query text into Japanese. (If the process times out, refer to gpt-3.5)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x3. Destination, response email text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the response email destination.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x4&#8242;. AI_Response Translation\uff08gpt-3.5\uff09<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform translates the draft response text into English.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x4. AI_Response Translation\uff08gpt-4\uff09<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform will translate the draft answer into English. (If processing times out, refer to gpt-3.5)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 25)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Source \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_email<\/span> <code>3<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Phone Number<\/strong> <span style=\"font-style:italic; color:#009900\">q_tel<\/span> <code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the telephone number of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Previous Inquiries<\/strong> <span style=\"font-style:italic; color:#009900\">q_note<\/span> <code>5<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Form \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Received Date\/Time<\/strong> <span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span> <code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time the inquiry was received is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong> <span style=\"font-style:italic; color:#009900\">q_id<\/span> <code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Message<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span> <code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Inquiry details (English) are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Details (Japanese translation)<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryDetail_Jp<\/span> <code>19<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Inquiry details (Japanese) are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>File<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span> <code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains files related to queries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Content \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Responder<\/strong> <span style=\"font-style:italic; color:#009900\">q_operator<\/span> <code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the person in charge of creating the query answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Response Date\/Time<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span> <code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of the reply to the inquiry source is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Destination<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailTo<\/span> <code>20<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Sender<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span> <code>21<\/code>\n<ul class=\"wp-block-list\">\n<li>The sender address of the inquiry response email is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Body<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailBody<\/span> <code>22<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The inquiry response email body is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Draft Response (English) (A)<\/strong> <span style=\"font-style:italic; color:#009900\">q_response<\/span> <code>25<\/code>\n<ul class=\"wp-block-list\">\n<li>The draft text of the inquiry response email (English) is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Draft Response (Japanese) (B)<\/strong> <span style=\"font-style:italic; color:#009900\">q_response_Jp<\/span> <code>24<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The draft text of the inquiry response email (Japanese) is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Response-Related Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseFile<\/span> <code>33<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores files related to query answers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Internal Communication \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Score<\/strong> <span style=\"font-style:italic; color:#009900\">q_point<\/span> <code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the rating for handling inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge should be shared internally<\/strong> <span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span> <code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores whether or not the query contents and results should be shared within the company.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comments<\/strong> <span style=\"font-style:italic; color:#009900\">q_comment<\/span> <code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Memos and comments are stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1ZZcFnSIWZ9IdTYEYtZyEkFPCWxdV2YqO&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20231228-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1b6ZmPd-c9tNBMzaD5qP3Nt2PsSCKXT_K&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20231228-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For the AI part of the process, the model gpt-4 (or gpt-4-32k) may cause a processing time-out. In case of a time-out, the model gpt-3.5-turbo has been used to cover this. With gpt-3.5-turbo, the accuracy of the response changes slightly, but the likelihood of a time-out is significantly reduced.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/inquiry-response-20231228-capture-en.jpg?ssl=1\" alt=\"\" class=\"wp-image-143950\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/inquiry-response-20231228-capture-en.png?ssl=1\" alt=\"\" class=\"wp-image-143950\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"6nJ1yqjCHM\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-openai-chatgpt-chat\/\">OpenAI ChatGPT: Chat<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;OpenAI ChatGPT: Chat&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/bpmn-icons\/service-task-openai-chatgpt-chat\/embed\/#?secret=OyUkopV2iB#?secret=6nJ1yqjCHM\" data-secret=\"6nJ1yqjCHM\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"0KvOMit8iJ\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20231019\/\">Inquiry Management Process, ChatGPT Integration\u00a0<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Inquiry Management Process, ChatGPT Integration\u00a0&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/templates\/inquiry-response-20231019\/embed\/#?secret=4Z1C7clXgx#?secret=0KvOMit8iJ\" data-secret=\"0KvOMit8iJ\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"e5gogMN7Ju\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230609\/\">Inquiry Response Process, ChatGPT Connection Response Review<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Inquiry Response Process, ChatGPT Connection Response Review&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/templates\/inquiry-response-20230609\/embed\/#?secret=LqDSAoll4L#?secret=e5gogMN7Ju\" data-secret=\"e5gogMN7Ju\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This process manages the inquiry form from reception to response. The enquiry text in English is automatically translated into Japanese and sent to the enquiry desk. The person in charge prepares a draft response in Japanese and uses the AI&#8217;s English translation as a reference.<\/p>\n","protected":false},"author":9,"featured_media":156410,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,3429],"class_list":["post-156405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-openai-api"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-response-20231228-en.png?fit=960%2C540&ssl=1",960,540,true]},"uagb_author_info":{"display_name":"Tsuyoshi Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":0,"uagb_excerpt":"This process manages the inquiry form from reception to response. The enquiry text in English is automatically translated into Japanese and sent to the enquiry desk. The person in charge prepares a draft response in Japanese and uses the AI's English translation as a reference.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-EGF","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":156405,"position":0},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77675,"url":"https:\/\/support.questetra.com\/en\/templates\/translation-time-measurement-20160627\/","url_meta":{"origin":156405,"position":1},"title":"Translation-Time Measurement","author":"Hirotaka NISHI","date":"2021-02-22","format":false,"excerpt":"Translates the text of the manuscript. The sentences entered in [1 Translation request] will be delivered to the translator. On the Operating screen of [2 Translation work], scripts that are for measuring the working time by the stopwatch button and for counting the number of input characters have been set,\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-translation-time-measurement-20160627-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-translation-time-measurement-20160627-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-translation-time-measurement-20160627-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-translation-time-measurement-20160627-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-translation-time-measurement-20160627-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":156405,"position":2},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77509,"url":"https:\/\/support.questetra.com\/en\/templates\/product-demo-flow-20161031\/","url_meta":{"origin":156405,"position":3},"title":"Product Demo Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts product demo requests and carry out the demo. Started by the acceptance of an application via the web form or an email and person in charge will be assigned at the [1. Assignment of Representative] Step. When the representative decides the demo date schedule, it is automatically registered in\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/eye-catch-product-demo-flow-20161031-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79872,"url":"https:\/\/support.questetra.com\/en\/templates\/information-sharing-in-shift-work-20180109\/","url_meta":{"origin":156405,"position":4},"title":"Information sharing under the division of labor\/with other departments","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Manages customer service at the hotel business. When the front desk staff inputs the customer's checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. If the staff in charge of the night shift has input what dealt\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-information-sharing-in-shift-work-20180109-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":153297,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20231019\/","url_meta":{"origin":156405,"position":5},"title":"Inquiry Management Process, ChatGPT Integration\u00a0","author":"Tsuyoshi Kusaka","date":"2023-10-23","format":false,"excerpt":"This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather than an inquiry, the caller will be assigned a different task from normal response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/156405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=156405"}],"version-history":[{"count":7,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/156405\/revisions"}],"predecessor-version":[{"id":156418,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/156405\/revisions\/156418"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/156410"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=156405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=156405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=156405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}