Inquiry Management Process - AI Decision 20231122<\/div>
This process manages everything from receiving enquiries to answering them. Based on the content of the enquiry, the AI decides which department will advise on the response, which is then automatically requested. The contact person responds based on the advice.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 5)<\/div>
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- <\/i><\/span><\/span> All Staff<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Customer Desk (Support Department)<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Development Department<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Management Department<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Sales Department<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 20)<\/div>\n\n\n\n- \n
- <\/i>1<\/span><\/span><\/span>0. Telephone, face-to-face, and other inquiries<\/strong>\n
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- The person taking the call registers the inquiry information.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>7<\/span><\/span><\/span>1. Prepare response (request for assistance)<\/strong>\n
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- The person in charge will seek advice and respond if necessary. You can also request assistance from your sales representative.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>22<\/span><\/span><\/span>2a-1. Response assistance<\/strong>\n
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- The contact person advises the responding officer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>13<\/span><\/span><\/span>2a. Response support<\/strong>\n
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- The person in charge advises the responding employee.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>23<\/span><\/span><\/span>2b-1. Response assistance<\/strong>\n
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- The contact person advises the responding officer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>18<\/span><\/span><\/span>2b. Response support<\/strong>\n
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- The person in charge advises the responding employee.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>24<\/span><\/span><\/span>2c-1. Response support\/Call support<\/strong>\n
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- The sales representative advises the answering officer or undertakes to deal directly with the customer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>14<\/span><\/span><\/span>2c. Response support\/Call support<\/strong>\n
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- The sales representative advises the answering officer or undertakes to deal directly with the customer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>17<\/span><\/span><\/span>x1. Response email template generation<\/strong>\n
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- The workflow platform creates a template for the email response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>19<\/span><\/span><\/span>x2. ChatGPT decision: department in charge of advice<\/strong>\n
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- The workflow platform obtains the department from which the response advice is requested from ChatGPT.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/inquiry-handling-process-by-ai-judgement-20231122-diagram-en-962x630.jpg?resize=962%2C630&ssl=1\")
<\/figure>\n\n\n\n- \n
- BPMN Icons\n
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- Start Event<\/li>\n\n\n\n
- End Event<\/li>\n\n\n\n
- Join Gateway<\/li>\n\n\n\n
- XOR Gateway<\/a><\/li>\n\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n\n\n\n
- OpenAI ChatGPT: Chat<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The workflow platform obtains the department from which the response advice is requested from ChatGPT.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i><\/span><\/span> Customer Desk (Support Department)<\/strong> <\/li>\n\n\n\n