This process centrally manages everything from receiving enquiries to sending responses.\nThe work process starts automatically as soon as an enquiry is received via an open web form.\nThe enquiry leader can check the content and decide who will respond to the enquiry.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 4)<\/div>\n\n\n\n
\n- <\/i><\/span><\/span>Employee<\/strong>\n
\n- The employee reporting the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Inquiry Desk Leader<\/strong>\n
\n- Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Inquiry Responder<\/strong>\n
\n- Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Translation\/Advice<\/strong>\n
\n- Person in charge of translation and advice.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 22)<\/div>\n\n\n\n
\n- <\/i>1<\/span><\/span><\/span>1. Issue a Ticket<\/strong>\n
\n- Employees enter information about their inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>6<\/span><\/span><\/span>2. Designate Responder<\/strong>\n
\n- The person in charge of the inquiry response team will designate the responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>13<\/span><\/span><\/span>3. Response<\/strong>\n
\n- The person responding to the inquiry enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>14<\/span><\/span><\/span>3\u2019. Translation\/Advice<\/strong>\n
\n- The designated person will provide translation and advice.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>19<\/span><\/span><\/span>4. Evaluation of response<\/strong>\n
\n- The person in charge of the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>3<\/span><\/span><\/span>9. Answered<\/strong>\n
\n- Employees enter information about inquiries that have been answered by phone.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>24<\/span><\/span><\/span> x1′. Set subject<\/strong> <\/li>\n\n\n\n
- <\/i>8<\/span><\/span><\/span> x1. Set subject<\/strong> <\/li>\n\n\n\n
- <\/i>9<\/span><\/span><\/span> x2. Destination, reply email text<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Process Variables (#of Data Item: 33)<\/div>\n\n\n\n
\n- <\/i><\/span> \u25bc Inquirer \u25bc<\/strong> <\/span>
0<\/code> <\/li>\n\n\n\n- <\/i><\/span>Name<\/strong> q_name<\/span>
1<\/code>*<\/span>\n\n- The full name of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Company<\/strong> q_company<\/span>
2<\/code>\n\n- Stores the company name of the inquiry source.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Email Address<\/strong> q_email<\/span>
3<\/code>\n\n- The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Telephone Number<\/strong> q_tel<\/span>
4<\/code>\n\n- Stores the telephone number of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Noteworthy Past Inquiries<\/strong> q_note<\/span>
5<\/code>\n\n- Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Inquiry Details \u25bc<\/strong> <\/span>
6<\/code> <\/li>\n\n\n\n- <\/i><\/span>Received Date and Time<\/strong> q_receiveDatetime<\/span>
7<\/code>\n\n- The date and time the inquiry was received is stored.<\/li>\n\n\n\n
- processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry ID<\/strong> q_id<\/span>
8<\/code>\n\n- Stores the query ID.<\/li>\n\n\n\n
- #{#sformat(‘%d’, processInstanceId)}#{#sformat(‘%04d’, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Type 1<\/strong> q_kind1<\/span>
9<\/code>\n\n- Inquiry type 1 is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Type 2<\/strong> q_kind2<\/span>
10<\/code>\n\n- Inquiry type 2 is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Product Features<\/strong> q_function<\/span>
11<\/code>\n\n- Contains product features related to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Details<\/strong> q_inquiryDetail<\/span>
12<\/code>*<\/span>\n\n- Inquiry details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Related Files<\/strong> q_inquiryFile<\/span>
13<\/code>\n\n- Contains files related to the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Answer Content \u25bc<\/strong> <\/span>
14<\/code> <\/li>\n\n\n\n- <\/i><\/span>Method of Response<\/strong> q_media<\/span>
15<\/code>\n\n- The method of replying to the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Responder<\/strong> q_operator<\/span>
16<\/code>*<\/span>\n\n- Stores the person in charge of creating the query response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Date and Time<\/strong> q_responseDatetime<\/span>
17<\/code>\n\n- The date and time of the response to the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Details<\/strong> q_responseDetail<\/span>
18<\/code>\n\n- The summary of the query response is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Email Response \u25bc<\/strong> <\/span>
19<\/code> <\/li>\n\n\n\n- <\/i><\/span>Response Email Address<\/strong> q_mailTo<\/span>
20<\/code>\n\n- Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n