This app centrally manages the handling of enquiries from web forms and telephone calls. Web forms are accepted via Microsoft Forms \/ Google Forms. After acceptance, the operation starts automatically. The contact leader can decide who will handle the enquiry.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 4)<\/div>\n\n\n\n
\n- Employee<\/strong>\n
\n- The employee reporting the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Inquiry Desk Leader<\/strong>\n
\n- Head of enquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Inquiry Responder<\/strong>\n
\n- Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Translation\/Advice<\/strong>\n
\n- Person in charge of translation and advice.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 22)<\/div>\n\n\n\n
\n- 1. Issue a Ticket<\/strong>\n
\n- Employees enter information about their inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 2. Designate Responder<\/strong>\n
\n- The person in charge of the inquiry response team will designate the responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 3. Response<\/strong>\n
\n- The person responding to the inquiry enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 3b. Translation\/Advice<\/strong>\n
\n- The designated person will provide translation and advice.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 4. Evaluation of response<\/strong>\n
\n- The person in charge of the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 9. Answered<\/strong>\n
\n- Employees enter information about inquiries that have been answered by phone.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Mail Recieved<\/strong> <\/li>\n\n\n\n
- Response email text<\/strong> <\/li>\n\n\n\n
- Set Subject<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business App Variables (#of Data Item: 33)<\/div>\n\n\n\n
\n- <\/i><\/span> \u25bc Inquiry Source \u25bc<\/strong> <\/span>
0<\/code> <\/li>\n\n\n\n- <\/i><\/span> Name<\/strong> q_name<\/span>
1<\/code> <\/li>\n\n\n\n- <\/i><\/span>Company<\/strong> q_company<\/span>
2<\/code>\n\n- Stores the company name of the inquiry source.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Email Address<\/strong> q_email<\/span>
3<\/code>\n\n- The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Telephone Number<\/strong> q_tel<\/span>
4<\/code>\n\n- Stores the telephone number of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Noteworthy Past Inquiries<\/strong> q_note<\/span>
5<\/code>\n\n- Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Inquiry Details \u25bc<\/strong> <\/span>
6<\/code> <\/li>\n\n\n\n- <\/i><\/span>Received Date and Time<\/strong> q_receiveDatetime<\/span>
7<\/code>\n\n- The date and time the inquiry was received is stored.<\/li>\n\n\n\n
- processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry ID<\/strong> q_id<\/span>
8<\/code>\n\n- Stores the query ID.<\/li>\n\n\n\n
- #{#sformat(‘%d’, processInstanceId)}#{#sformat(‘%04d’, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Type 1<\/strong> q_kind1<\/span>
9<\/code>\n\n- Inquiry type 1 is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Type 2<\/strong> q_kind2<\/span>
10<\/code>\n\n- Inquiry type 2 is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Product Features<\/strong> q_function<\/span>
11<\/code>\n\n- Contains product features related to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Details<\/strong> q_inquiryDetail<\/span>
12<\/code>\n\n- Inquiry details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Inquiry Related Files<\/strong> q_inquiryFile<\/span>
13<\/code>\n\n- Contains files related to the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Answer Content \u25bc<\/strong> <\/span>
14<\/code> <\/li>\n\n\n\n- <\/i><\/span>Method of Response<\/strong> q_media<\/span>
15<\/code>\n\n- The method of replying to the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Responder<\/strong> q_operator<\/span>
16<\/code>\n\n- Stores the person in charge of creating the query response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Date and Time<\/strong> q_responseDatetime<\/span>
17<\/code>\n\n- The date and time of the response to the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Details<\/strong> q_responseDetail<\/span>
18<\/code>\n\n- The summary of the query response is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Email Response \u25bc<\/strong> <\/span>
19<\/code> <\/li>\n\n\n\n- <\/i><\/span>Response Email Address<\/strong> q_mailTo<\/span>
20<\/code>\n\n- Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Email Sender<\/strong> q_mailFrom<\/span>
21<\/code>\n\n- The sender address of the query response email is stored.<\/li>\n\n\n\n
- customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Email Text<\/strong> q_mailBody<\/span>
22<\/code>\n\n- The inquiry response email body is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Related Files<\/strong> q_responseFile<\/span>
33<\/code>\n\n- The files related to the query answers are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Translation\/Advice \u25bc<\/strong> <\/span>
24<\/code> <\/li>\n\n\n\n- <\/i><\/span>Person in Charge (Translation\/Advice)<\/strong> q_adviser<\/span>
25<\/code>\n\n- Translation\/advice correspondent is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Deadline Date and Time<\/strong> q_adviceLimit<\/span>
26<\/code>\n\n- The deadline date and time for translation\/advice is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Translation\/Advice<\/strong> q_adviceDetail<\/span>
27<\/code>\n\n- The details of the translation\/advice are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>