{"id":157558,"date":"2024-02-05T17:44:08","date_gmt":"2024-02-05T08:44:08","guid":{"rendered":"https:\/\/support.questetra.com\/?p=157558"},"modified":"2024-03-12T17:02:58","modified_gmt":"2024-03-12T08:02:58","slug":"inquiry-response-20240130","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240130\/","title":{"rendered":"Inquiry Response Process, Gmail Start, AI Response Requirement Classification"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:3px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Inquiry Response Process, Gmail Start, AI Response Requirement Classification 20240130<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\">This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email, the inquiry response will be terminated without a response.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>General Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 19)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">50<\/span><\/span><\/span><strong>1&#8242;. Response Required?<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will determine whether a response is necessary. It will automatically end after 3 days.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>1. Assign Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will designate a responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>2. Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responding to the inquiry enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>3. Evaluation of Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responsible for the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">43<\/span><\/span><\/span><strong>x1. Email Import<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform imports the contents of the email.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x2. Set Title<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the title<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">48<\/span><\/span><\/span><strong>x3. AI Classification<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform classifies whether a response is necessary or not.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">40<\/span><\/span><\/span><strong>x4&#8242;. Update subject (not required)<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>x4. Update subject, destination, response email text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject, reply destination, and reply email text.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 28)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Source \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_email<\/span> <code>3<\/code>\n<ul class=\"wp-block-list\">\n<li>The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Telephone Number<\/strong> <span style=\"font-style:italic; color:#009900\">q_tel<\/span> <code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>The telephone number of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Noteworthy Past Inquiries<\/strong><span style=\"font-style:italic; color:#009900\">q_note<\/span> <code>5<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Form \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Received Date<\/strong> <span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span> <code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time the inquiry was received is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong> <span style=\"font-style:italic; color:#009900\">q_id<\/span> <code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry type 1<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind1<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry Type 2<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind2<\/span> <code>10<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Product Features<\/strong> <span style=\"font-style:italic; color:#009900\">q_function<\/span> <code>11<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains product features related to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry Email Subject<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquirySubject<\/span> <code>15<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the query subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Detail<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span> <code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Inquiry details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Inquiry Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span> <code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains files related to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Request Email ID<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailId<\/span> <code>19<\/code>\n<ul class=\"wp-block-list\">\n<li>The ID of the inquiry email is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>AI Response (classification of whether response is required)<\/strong> <span style=\"font-style:italic; color:#009900\">q_AI_completion<\/span> <code>18<\/code>\n<ul class=\"wp-block-list\">\n<li>The classification results of whether or not the inquiry needs to be handled by AI are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Content \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Handler<\/strong> <span style=\"font-style:italic; color:#009900\">q_operator<\/span> <code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the person in charge of creating the query answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Response Time<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span> <code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of the reply to the inquiry source is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Recipient<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailTo<\/span> <code>43<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Sender<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span> <code>44<\/code>\n<ul class=\"wp-block-list\">\n<li>The sender address of the inquiry response email is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Text<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailBody<\/span> <code>22<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The inquiry response email body is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Response Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseFile<\/span> <code>45<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores files related to query answers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Internal Communication \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Rating<\/strong> <span style=\"font-style:italic; color:#009900\">q_point<\/span> <code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the rating for handling inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge should be shared within the company<\/strong> <span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span> <code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>The content of the inquiry and whether the results should be shared internally as knowledge is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comments<\/strong> <span style=\"font-style:italic; color:#009900\">q_comment<\/span> <code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Memos and comments are stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1ERa0YW2fX6nRUPSZT3rK7XVV1QsMiZvd&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240130-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=11abKW0qTgD3mdtFL3RG5UIXSFR8AO0Dh&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240130-en.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Example of prompt for the AI (ChatGPT) connection step<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>I would like to sort out whether a question needs to be answered or not.\n<br>Please determine if the following query about Questetra BPM Suite is correspondence that does not require a response.\n<br>Please answer \"Noise\" if it is not necessary, and \"Inquiry\" otherwise.\n<br>---&#091;Inquiry text]---\n<br>(Inquiry text here)<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"274\" data-attachment-id=\"157568\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240130\/attachment\/inquiry-response-20240130-capture-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?fit=1549%2C415&amp;ssl=1\" data-orig-size=\"1549,415\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-20240130-capture-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?fit=1024%2C274&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en-1024x274.jpg?resize=1024%2C274&#038;ssl=1\" alt=\"\" class=\"wp-image-157568\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?resize=1024%2C274&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?resize=600%2C161&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?resize=768%2C206&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?resize=1536%2C412&amp;ssl=1 1536w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture-en.jpg?w=1549&amp;ssl=1 1549w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-653e8282 wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240130-capture2-en.png?resize=960%2C540&#038;ssl=1\" alt=\"\" class=\"uag-image-157570\" width=\"960\" height=\"540\" title=\"\" loading=\"lazy\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"uuWVj76DLP\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-by-ai-priority-20231213\/\">\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u512a\u5148\u5ea6\uff21\uff29\u5224\u65ad<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u512a\u5148\u5ea6\uff21\uff29\u5224\u65ad&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/templates\/inquiry-response-by-ai-priority-20231213\/embed\/#?secret=PODZMBxfvT#?secret=uuWVj76DLP\" data-secret=\"uuWVj76DLP\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"Zcch8AeKlF\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-openai-chatgpt-chat\/\">OpenAI ChatGPT: \u30c1\u30e3\u30c3\u30c8<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;OpenAI ChatGPT: \u30c1\u30e3\u30c3\u30c8&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/bpmn-icons\/service-task-openai-chatgpt-chat\/embed\/#?secret=CmCZybPGwC#?secret=Zcch8AeKlF\" data-secret=\"Zcch8AeKlF\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"RTzNWBDmWC\"><a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/gmail-start\/\">Gmail \u306e\u53d7\u4fe1\u306b\u3088\u308a\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3059\u308b<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Gmail \u306e\u53d7\u4fe1\u306b\u3088\u308a\u30d7\u30ed\u30bb\u30b9\u3092\u958b\u59cb\u3059\u308b&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/developer-blog\/gmail-start\/embed\/#?secret=IE4JOeCYcO#?secret=RTzNWBDmWC\" data-secret=\"RTzNWBDmWC\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email, the inquiry response will be terminated without a response.<\/p>\n","protected":false},"author":9,"featured_media":157565,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[3162,319,3429],"class_list":["post-157558","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-google-workspace","tag-inquiry-response","tag-openai-api"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/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Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":0,"uagb_excerpt":"This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email, the inquiry response will be terminated without a response.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-EZg","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":157558,"position":0},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":157558,"position":1},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. 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Started by the acceptance of an application via the web form or an email and person in charge will be assigned at the [1. Assignment of Representative] Step. 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Passwords are recorded in Google Sheets and retrieved\/updated via the API. The password user requests disclosure at the Step of [1. Password Request]. When the administrator approves, the password is automatically acquired and disclosed at the Step of [3. Password confirmation]. 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