{"id":157632,"date":"2024-02-06T16:18:09","date_gmt":"2024-02-06T07:18:09","guid":{"rendered":"https:\/\/support.questetra.com\/?p=157632"},"modified":"2024-02-06T16:18:11","modified_gmt":"2024-02-06T07:18:11","slug":"inquiry-response-20240129","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240129\/","title":{"rendered":"Inquiry Response Process, AI Summary"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#44bbbb;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#77eeee;color:#000000;border-top-left-radius:8px;border-top-right-radius:8px\">Inquiry Response Process, AI Summary 20240129<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">This process manages the progress of inquiries from receipt to response.\nAfter receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT).\nThe person in charge reads the content of the inquiry with reference to the summary and prepares a response.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>General Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 12)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">6<\/span><\/span><\/span><strong>1. Designate Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will designate a responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">13<\/span><\/span><\/span><strong>2. Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responding to the inquiry enters the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">19<\/span><\/span><\/span><strong>3. Evaluation of response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responsible for the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">33<\/span><\/span><\/span><strong>x1. ChatGPT Summary<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow infrastructure summarizes the query content.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">8<\/span><\/span><\/span><strong>x2. Set Title<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">9<\/span><\/span><\/span><strong>x3. Destination, response email text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow infrastructure sets the recipient of the response email and the response email text.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 26)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Source \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_email<\/span> <code>3<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>The email address of the inquirer is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Telephone Number<\/strong> <span style=\"font-style:italic; color:#009900\">q_tel<\/span> <code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the telephone number of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Noteworthy Past Inquiries<\/strong> <span style=\"font-style:italic; color:#009900\">q_note<\/span> <code>5<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Form \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Date Received<\/strong> <span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span> <code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time the inquiry was received is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>ChatGPT Summary of Inquiries<\/strong> <span style=\"font-style:italic; color:#009900\">q_ChatGPTcompletion<\/span> <code>34<\/code>\n<ul class=\"wp-block-list\">\n<li>A summary of the query content (response text from ChatGPT) is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong> <span style=\"font-style:italic; color:#009900\">q_id<\/span> <code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry Type 1<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind1<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry Type 2<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind2<\/span> <code>10<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Product Features<\/strong> <span style=\"font-style:italic; color:#009900\">q_function<\/span> <code>11<\/code>\n<ul class=\"wp-block-list\">\n<li>Product functions related to the inquiry are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Detail<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span> <code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Inquiry details are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Inquiry Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span> <code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>Files related to the query will be stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Details \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Responder<\/strong> <span style=\"font-style:italic; color:#009900\">q_operator<\/span> <code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>The name of the person in charge of creating the query response is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Response Date<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span> <code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>The date and time of the reply to the inquiry source is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Response Recipient<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailTo<\/span> <code>20<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Sender<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span> <code>21<\/code>\n<ul class=\"wp-block-list\">\n<li>The sender address of the inquiry response email is stored.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Body<\/strong> <span style=\"font-style:italic; color:#009900\">q_mailBody<\/span> <code>22<\/code>\n<ul class=\"wp-block-list\">\n<li>The inquiry response email body is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Response Files<\/strong> <span style=\"font-style:italic; color:#009900\">q_responseFile<\/span> <code>33<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores files related to query answers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Internal Communication \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Rating<\/strong> <span style=\"font-style:italic; color:#009900\">q_point<\/span> <code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the rating for handling inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge should be shared internally<\/strong> <span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span> <code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>The content of the inquiry and whether the results should be shared internally as knowledge is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comment<\/strong> <span style=\"font-style:italic; color:#009900\">q_comment<\/span> <code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Memos and comments are stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1eTDot5g0qUNOoz-7yCgj9KKlCsUXfp9R&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240129-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1tGM9g6OYBpTW2l07NmgJD-Ddi76-jo5Q&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240129-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Example of prompt for the AI (ChatGPT) connection step<\/li>\n<\/ul>\n\n\n\n<pre class=\"wp-block-code\"><code>I want to read and understand long questions in a short time so that I can answer them quickly.\n<br>Please summarize in 20 words or less the following Questetra BPM Suite query.\n<br>---&#091;Inquiry Text]---\n<br>(Inquiry text here)<\/code><\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"386\" data-attachment-id=\"157640\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240129\/attachment\/inquiry-response-20240129-capture-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?fit=1105%2C417&amp;ssl=1\" data-orig-size=\"1105,417\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"inquiry-response-20240129-capture-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?fit=1024%2C386&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en-1024x386.jpg?resize=1024%2C386&#038;ssl=1\" alt=\"\" class=\"wp-image-157640\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?resize=1024%2C386&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?resize=600%2C226&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?resize=768%2C290&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture-en.jpg?w=1105&amp;ssl=1 1105w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-uagb-image uagb-block-5278a0dd wp-block-uagb-image--layout-default wp-block-uagb-image--effect-static wp-block-uagb-image--align-none\"><figure class=\"wp-block-uagb-image__figure\"><img data-recalc-dims=\"1\" decoding=\"async\" srcset=\"https:\/\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture2-en.png ,https:\/\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture2-en.png 780w, https:\/\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture2-en.png 360w\" sizes=\"auto, (max-width: 480px) 150px\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-20240129-capture2-en.png?resize=960%2C540&#038;ssl=1\" alt=\"\" class=\"uag-image-157643\" width=\"960\" height=\"540\" title=\"\" loading=\"lazy\"\/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"SqR1wS1ujB\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-by-ai-priority-20231213\/\">\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u512a\u5148\u5ea6\uff21\uff29\u5224\u65ad<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u512a\u5148\u5ea6\uff21\uff29\u5224\u65ad&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/templates\/inquiry-response-by-ai-priority-20231213\/embed\/#?secret=mKtT4Ck4VV#?secret=SqR1wS1ujB\" data-secret=\"SqR1wS1ujB\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"uXL25dbyk4\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-by-ai-judgement-20231122\/\">\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u56de\u7b54\u52a9\u8a00\u90e8\u7f72\u3001AI\u5224\u65ad<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;\u554f\u5408\u7ba1\u7406\u30d7\u30ed\u30bb\u30b9,\u56de\u7b54\u52a9\u8a00\u90e8\u7f72\u3001AI\u5224\u65ad&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/templates\/inquiry-handling-process-by-ai-judgement-20231122\/embed\/#?secret=63N36969Ph#?secret=uXL25dbyk4\" data-secret=\"uXL25dbyk4\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"hPAlKLzrgz\"><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-openai-chatgpt-chat\/\">OpenAI ChatGPT: \u30c1\u30e3\u30c3\u30c8<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;OpenAI ChatGPT: \u30c1\u30e3\u30c3\u30c8&#8221; &#8212; Questetra Support\" src=\"https:\/\/support.questetra.com\/bpmn-icons\/service-task-openai-chatgpt-chat\/embed\/#?secret=C5XMmvajhO#?secret=hPAlKLzrgz\" data-secret=\"hPAlKLzrgz\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This process manages the progress of inquiries from receipt to response.<br \/>\nAfter receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT).<br \/>\nThe person in charge reads the content of the inquiry with reference to the summary and prepares a response.<\/p>\n","protected":false},"author":9,"featured_media":157636,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,3429],"class_list":["post-157632","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-openai-api"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-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Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":0,"uagb_excerpt":"This process manages the progress of inquiries from receipt to response. After receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT). The person in charge reads the content of the inquiry with reference to the summary and prepares a response.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-F0s","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":159002,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240220\/","url_meta":{"origin":157632,"position":0},"title":"Inquiry Response Process, Outlook Initiation, AI Spam Classification\/Summarization","author":"Tsuyoshi Kusaka","date":"2024-03-14","format":false,"excerpt":"This is a process to manage inquiries from receipt of (Outlook) emails to the response. When an inquiry is received, the AI filters out spam and paraphrases the email text to an easily digestible summary. The contact person assigns an appropriate responder based on the summary.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240220-en-1.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240220-en-1.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240220-en-1.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240220-en-1.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":158962,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240306\/","url_meta":{"origin":157632,"position":1},"title":"Inquiry Support Process, AI Primary Response","author":"Tsuyoshi Kusaka","date":"2024-03-12","format":false,"excerpt":"This process manages the progress of inquiries from receipt to response. After receiving an inquiry, the AI (Microsoft Azure OpenAI Service = AOAI) automatically creates and sends a primary response email. The person in charge will then create and send the response to the inquiry.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":144635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230320\/","url_meta":{"origin":157632,"position":2},"title":"Inquiry Response App, ChatGPT Collaboration","author":"Peter Glover","date":"2023-04-10","format":false,"excerpt":"This is an app to centrally manage responses to inquiries via web forms and phone calls. After receiving an inquiry, a draft of the inquiry response is automatically requested to the AI chat (ChatGPT). The person in charge uses the draft to create a response text.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/04\/inquiry-response-20230320-capture-en.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/04\/inquiry-response-20230320-capture-en.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/04\/inquiry-response-20230320-capture-en.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/04\/inquiry-response-20230320-capture-en.jpg?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":153297,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20231019\/","url_meta":{"origin":157632,"position":3},"title":"Inquiry Management Process, ChatGPT Integration\u00a0","author":"Tsuyoshi Kusaka","date":"2023-10-23","format":false,"excerpt":"This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather than an inquiry, the caller will be assigned a different task from normal response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":157558,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240130\/","url_meta":{"origin":157632,"position":4},"title":"Inquiry Response Process, Gmail Start, AI Response Requirement Classification","author":"Tsuyoshi Kusaka","date":"2024-02-05","format":false,"excerpt":"This is a process to manage the progress from the receipt of a mail (Gmail) inquiry to its response. When an inquiry is received, AI classifies the purpose of the inquiry. In case of spam email, the inquiry response will be terminated without a response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240130-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":156895,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-by-ai-judgement-20231122\/","url_meta":{"origin":157632,"position":5},"title":"Inquiry Management Process &#8211; AI Decision","author":"furuzo","date":"2024-01-18","format":false,"excerpt":"This process manages everything from receiving enquiries to answering them. Based on the content of the enquiry, the AI decides which department will advise on the response, which is then automatically requested. The contact person responds based on the advice.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/01\/eyecatch-inquiry-handling-process-by-ai-judgement-20231122-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/157632","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=157632"}],"version-history":[{"count":6,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/157632\/revisions"}],"predecessor-version":[{"id":157649,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/157632\/revisions\/157649"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/157636"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=157632"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=157632"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=157632"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}