{"id":157680,"date":"2024-02-13T12:07:03","date_gmt":"2024-02-13T03:07:03","guid":{"rendered":"https:\/\/support.questetra.com\/?p=157680"},"modified":"2026-07-02T16:23:31","modified_gmt":"2026-07-02T07:23:31","slug":"slack-start","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/developer-blog\/slack-start\/","title":{"rendered":"Triggering Workflow Case by Slack Post"},"content":{"rendered":"\n
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In the article “Posting a Message to Slack<\/a>,” we explained how to integrate Questetra’s workflow app with Slack, a business-oriented chat tool, allowing for automatic posting messages from workflow to Slack.<\/gwmw><\/p>\n\n\n\n

In this article, we will explain the inverse linkage setup, in which a posting inside Slack triggers a Questetra workflow app.<\/p>\n\n\n\n

Questetra Automatic Steps<\/gwmw><\/h2>\n\n\n\n

Start: Slack: Message Received<\/gwmw><\/h3>\n\n\n\n

Start: Slack: Message Received<\/a><\/p>\n\n\n\n

This item waits for an HTTP request from Slack, and upon receiving it, a Case is initiated. You create a dedicated app in Slack and use it in conjunction with this item.<\/p>\n\n\n\n

Slack: Sending messages (Block Kit supported)<\/gwmw><\/h3>\n\n\n\n

Slack:  Post Message (Block Kit support)<\/a><\/p>\n\n\n\n

This is the item we used in “Posting a Message to Slack<\/a>.” This time, we will set the Channel ID and Thread ID so that a reply message will be posted to the original Slack thread.<\/p>\n\n\n\n

Creating a Slack App and Setting up Linkage with Questetra<\/h2>\n\n\n\n

The integration between Questetra and Slack is facilitated through an auto-step installed in Questetra’s workflow app and a Slack app installed in Slack Workspace (Slack’s utilization platform). The Slack app Directory offers apps created and distributed by Slack Inc. and third parties. Additionally, users can also create and install their own custom apps.<\/p>\n\n\n\n

In “Posting Messages to Slack<\/a>,” a Slack app (Bot) prepared by Questetra Inc. in advance is used. The installation into the workspace is automatically carried out during the integration setup procedure.<\/p>\n\n\n\n

The item used in this article, [Start: Slack: Message received], is assigned a unique launch URL when installed as an auto-step in a workflow App. The Slack app sends an HTTP request to this URL to initiate a Questetra Case. The Slack app with the registered launch URL is created, installed, and used by the users themselves.<\/p>\n\n\n\n

Referring to the help page for the [Start: Slack: Message received<\/a>] step, let’s create a Slack app following the procedures below.<\/p>\n\n\n\n

1.Create & Install a Slack App<\/h3>\n\n\n\n
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  1. [Create & Install Slack App] Open Your Apps<\/a> and create a new Slack app using one of the manifests shown in the Appendix section of this page\n