Subscription Renewal Management 20240126<\/div>
This order process manages the automatic renewal of monthly contracts. On the 20th of each month, customers are automatically notified by email of their renewal confirmation. Sales representatives report their intention to cancel to the Administration Department by the 25th of the month. If no report is received, the contract is automatically renewed.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 2)<\/div>
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- <\/i><\/span><\/span> Sales Department<\/strong> <\/li>\n\n\n\n
- <\/i><\/span><\/span> Management Department<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Flow (Complexity of Workflow: 13)<\/div>\n\n\n\n- \n
- 0. Manual registration<\/strong>\n
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- Sales department staff register contract information.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 1. Automatic update decision<\/strong>\n
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- When the sales department staff receives a cancellation request from the customer, they will instruct the management department to stop billing processing.The workflow platform will proceed to the “3. Billing” process at 0:00 AM on the 25th.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 2. Automatic renewal cancellation<\/strong>\n
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- Management staff will record updates to the contract list (for cancellation).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 3. Billing<\/strong>\n
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- Management department staff records billing and payment confirmation processing.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x1. Contract information storage<\/strong>\n
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- The workflow platform obtains detailed information such as contractor name from the contract list.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/subscription-continuation-management-20240126-diagram-en-1024x395.jpg?resize=1024%2C395&ssl=1\")
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- BPMN Icons\n
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- Timer Start: the number of choices<\/a><\/li>\n\n\n\n
- Start Event<\/li>\n\n\n\n
- End Event<\/li>\n\n\n\n
- Join Gateway<\/li>\n\n\n\n
- XOR Gateway<\/a><\/li>\n\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n\n\n\n
- Timer Intermediate Event (Boundary Type)<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
<\/span>Business Process Variables (#of Data Item: 18)<\/div>\n\n\n\n- \n
- <\/i><\/span> \u25c6 Contract Information<\/strong> <\/span>
8<\/code> <\/li>\n\n\n\n- <\/i><\/span>Contract Number<\/strong> q_contract_number<\/span>
0<\/code>*<\/span>\n- \n
- The contract number is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Subscriber Name<\/strong> q_contractor_name<\/span>
1<\/code>*<\/span>\n- \n
- Stores the contractor name.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Subscriber’s Email Address<\/strong> q_contractor_email<\/span>
6<\/code>*<\/span>\n- \n
- Stores the subscriber’s email address.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Service Name<\/strong> q_contract_service<\/span>
2<\/code>*<\/span>\n- \n
- The contract service name is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Service Price<\/strong> q_contract_price<\/span>
3<\/code>*<\/span>\n- \n
- Stores the contract service charges.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25c6 Schedule<\/strong> <\/span>
9<\/code> <\/li>\n\n\n\n- <\/i><\/span>Contract Renewal Date<\/strong> q_contract_update_date<\/span>
4<\/code>\n- \n
- The contract renewal date (the 1st of the month following the guidance) is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Automatic Renewal Advance Notice Date<\/strong> q_update_guide_date<\/span>
7<\/code>\n- \n
- The automatic renewal notice date is stored.<\/li>\n\n\n\n
- #{#dateFormatter.format(‘yyyy-MM-dd’, processInstanceStartDatetime)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Automatic Renewal Confirmation Date<\/strong> q_auto_update_judgement_datetime<\/span>
5<\/code>\n- \n
- The date when the auto-renewal is confirmed (25th of each month) is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Renewal Cancellation Comment<\/strong> q_sales_comment<\/span>
11<\/code>\n- \n
- The text indicating the customer’s intention to stop automatic renewal is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25c6 Management Department Records<\/strong> <\/span>
10<\/code> <\/li>\n\n\n\n- <\/i><\/span>Billing Date<\/strong> q_billing_date<\/span>
14<\/code>*<\/span>\n- \n
- The billing date is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Payment Confirmation Date and Time<\/strong> q_payment_datetime<\/span>
15<\/code>*<\/span>\n- \n
- The payment confirmation date and time will be stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Billing and Payment Memo<\/strong> q_management_billing_memo<\/span>
16<\/code>\n- \n
- Special notes at the time of billing\/payment confirmation are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Contract List Update Date<\/strong> q_master_update_datetime<\/span>
12<\/code>*<\/span>\n- \n
- Stores the update date of the contract list.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Master Update Record<\/strong> q_management_comment<\/span>
13<\/code>\n- \n
- The updated record of the contract list is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Communication<\/strong> q_communication<\/span>
17<\/code>\n- \n
- Information submitted by sales department and management department staff is stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n
<\/i> Field Name<\/span>,
num<\/code>, Initial Value<\/span><\/p>\n\n\n\n<\/i> Download<\/h3>\n\n\n\n
- Information submitted by sales department and management department staff is stored.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n
- <\/i><\/span>Billing Date<\/strong> q_billing_date<\/span>
- <\/i><\/span>Automatic Renewal Confirmation Date<\/strong> q_auto_update_judgement_datetime<\/span>
- <\/i><\/span>Contract Renewal Date<\/strong> q_contract_update_date<\/span>
- <\/i><\/span>Contract Number<\/strong> q_contract_number<\/span>
- Timer Start: the number of choices<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The workflow platform obtains detailed information such as contractor name from the contract list.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i><\/span><\/span> Management Department<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/subscription-continuation-management-20240126-img0-en.png?ssl=1\")
<\/figure>\n\n\n\n![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/subscription-continuation-management-20240126-img1-en.png?ssl=1\")
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