Inquiry Management Process, Priority AI Decision Making 20231213<\/div>
This is the business process of accepting and responding to inquiries. The AI determines the priority (high, medium, or low) in consideration of urgency and importance. The contact person can decide the order of response based on the priority level.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 4)<\/div>
\n\n\n\n
- \n
- <\/i><\/span><\/span>Employee<\/strong>\n
- \n
- The employee reporting the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Inquiry Desk Leader<\/strong>\n
- \n
- Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Inquiry Responder<\/strong>\n
- \n
- The person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Translation\/Advice<\/strong>\n
- \n
- The person in charge of translation and advice.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Business Flow (Complexity of Workflow: 20)<\/div>\n\n\n\n
- \n
- <\/i>1<\/span><\/span><\/span>1. Issue a Ticket<\/strong>\n
- \n
- Employees enter inquiry information received by phone, etc.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>13<\/span><\/span><\/span>3. Response<\/strong>\n
- \n
- The person handling the inquiry enters the answer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>14<\/span><\/span><\/span>3\u2019. Translation\/Advice<\/strong>\n
- \n
- The designated person will provide translation and advice.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>19<\/span><\/span><\/span>4. Evaluation of response<\/strong>\n
- \n
- The person in charge of the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>3<\/span><\/span><\/span>9. Inquiry Answered<\/strong>\n
- \n
- The employee enters the information from the answered phone call.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>25<\/span><\/span><\/span> x0. AI Priority Decision<\/strong> <\/li>\n\n\n\n
- <\/i>24<\/span><\/span><\/span>x1′. Set Title<\/strong>\n
- \n
- The workflow platform sets the subject line.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>8<\/span><\/span><\/span>x1. Title \/ Deadline<\/strong>\n
- \n
- The workflow platform sets the subject and deadline date and time (according to priority).<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>9<\/span><\/span><\/span>x2. Destination, response email text<\/strong>\n
- \n
- The workflow infrastructure sets the From and body templates for the reply email.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>27<\/span><\/span><\/span>x3. Set Title<\/strong>\n
- \n
- The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Workflow Diagram (click to open)<\/div>\n\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/inquiry-response-by-ai-priority-20231213-diagram-en-837x630.jpg?resize=837%2C630&ssl=1\")
<\/figure>\n\n\n\n- \n
- BPMN Icons\n
- \n
- Start Event<\/li>\n\n\n\n
- End Event<\/li>\n\n\n\n
- Join Gateway<\/li>\n\n\n\n
- XOR Gateway<\/a><\/li>\n\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- Human Task<\/a><\/li>\n\n\n\n
- Update Data<\/a><\/li>\n\n\n\n
- OpenAI ChatGPT: Chat<\/a><\/li>\n\n\n\n
- Message Start Event (form)<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n
- BPMN Icons\n
- The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- <\/i>24<\/span><\/span><\/span>x1′. Set Title<\/strong>\n
- <\/i>1<\/span><\/span><\/span>1. Issue a Ticket<\/strong>\n
- The person in charge of translation and advice.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n