{"id":158962,"date":"2024-03-12T16:35:50","date_gmt":"2024-03-12T07:35:50","guid":{"rendered":"https:\/\/support.questetra.com\/?p=158962"},"modified":"2026-07-03T12:17:22","modified_gmt":"2026-07-03T03:17:22","slug":"inquiry-response-20240306","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240306\/","title":{"rendered":"Inquiry Support Process, AI Primary Response"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:3px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Inquiry Support Process, AI Primary Response 20240306<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\">This process manages the progress of inquiries from receipt to response.\nAfter receiving an inquiry, the AI (Microsoft Azure OpenAI Service = AOAI) automatically creates and sends a primary response email.\nThe person in charge will then create and send the response to the inquiry.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>General Inquiry Desk Leader<\/strong>\n<ul class=\"wp-block-list\">\n<li>Responsible for the inquiry response team.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span><strong>Correspondent<\/strong>\n<ul class=\"wp-block-list\">\n<li>Person in charge of responding to inquiries.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 21)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">50<\/span><\/span><\/span><strong>1&#8242;. Decide if no response is required<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will determine whether a response is necessary. It will automatically end after 3 days.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">6<\/span><\/span><\/span><strong>1. Designate a Responder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person in charge of the inquiry response team will designate a responder.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">13<\/span><\/span><\/span><strong>2. Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person handling the inquiry enters the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">19<\/span><\/span><\/span><strong>3. Evaluation of response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The person responsible for the inquiry response team evaluates the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">65<\/span><\/span><\/span><strong>x1. AI Classification\/Summary<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform categorizes whether inquiries are necessary or not and summarizes the content.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">47<\/span><\/span><\/span><strong>x2. Set Title<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">66<\/span><\/span><\/span><strong>x3. AI Primary Response<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform creates the primary answer to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">40<\/span><\/span><\/span><strong>x4&#8242;. Update subject (not required)<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">9<\/span><\/span><\/span><strong>x4. Update subject, destination, response email text<\/strong>\n<ul class=\"wp-block-list\">\n<li>The workflow platform sets the subject, reply destination, and reply email text.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 27)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Source \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>0<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_name<\/span> <code>1<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company<\/strong> <span style=\"font-style:italic; color:#009900\">q_company<\/span> <code>2<\/code> <span style=\"color:#990000;\">*<\/span><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Email Address<\/strong><span style=\"font-style:italic; color:#009900\">q_email<\/span><code>3<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the email address of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Telephone Number<\/strong><span style=\"font-style:italic; color:#009900\">q_tel<\/span><code>4<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the telephone number of the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Noteworthy Past inquiries<\/strong><span style=\"font-style:italic; color:#009900\">q_note<\/span><code>5<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores notable past queries regarding the inquirer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Inquiry Form \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>6<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Received Date<\/strong><span style=\"font-style:italic; color:#009900\">q_receiveDatetime<\/span><code>7<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the date and time the inquiry was received.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Inquiry ID<\/strong><span style=\"font-style:italic; color:#009900\">q_id<\/span><code>8<\/code>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#9DCCE0;\">#{#sformat(&#8216;%d&#8217;, processInstanceId)}#{#sformat(&#8216;%04d&#8217;, processInstanceSequenceNumber)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry Type 1<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind1<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Inquiry Type 2<\/strong> <span style=\"font-style:italic; color:#009900\">q_kind2<\/span> <code>10<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Product Features<\/strong><span style=\"font-style:italic; color:#009900\">q_function<\/span><code>11<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains product features related to the query.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>AI Response (categorization\/summary of whether response is required)<\/strong><span style=\"font-style:italic; color:#009900\">q_AI_completion<\/span><code>18<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the classification results and summary of whether or not the inquiry needs to be handled by AI.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Inquiry Detail<\/strong><span style=\"font-style:italic; color:#009900\">q_inquiryDetail<\/span><code>12<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the inquiry details.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Inquiry Files<\/strong><span style=\"font-style:italic; color:#009900\">q_inquiryFile<\/span><code>13<\/code>\n<ul class=\"wp-block-list\">\n<li>Contains files related to the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Response Content \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>14<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>AI Response (primary response to inquiry)<\/strong><span style=\"font-style:italic; color:#009900\">q_AI_completion2<\/span><code>20<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the primary AI response to the inquiry.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Search Select Box)\"><\/i><\/span><strong>Operator<\/strong><span style=\"font-style:italic; color:#009900\">q_operator<\/span><code>16<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the person in charge of creating the query response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Response Date<\/strong><span style=\"font-style:italic; color:#009900\">q_responseDatetime<\/span><code>17<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the date and time of the reply to the inquiry source.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Reply Email Destination<\/strong><span style=\"font-style:italic; color:#009900\">q_mailTo<\/span><code>43<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the destination address for inquiry response emails.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Response Email Sender<\/strong><span style=\"font-style:italic; color:#009900\">q_mailFrom<\/span><code>44<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the sender address of the inquiry response email.<\/li>\n\n\n\n<li> <span style=\"color:#9DCCE0;\">customer-service@example.com<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Response Email Text<\/strong><span style=\"font-style:italic; color:#009900\">q_mailBody<\/span><code>22<\/code><span style=\"color:#990000;\">*<\/span>\n<ul class=\"wp-block-list\">\n<li>Stores the inquiry response email body.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span><strong>Response Files<\/strong><span style=\"font-style:italic; color:#009900\">q_responseFile<\/span><code>45<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores files related to query answers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25bc Internal Communication \u25bc<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>29<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span><strong>Correspondence Score<\/strong><span style=\"font-style:italic; color:#009900\">q_point<\/span><code>30<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores the rating for handling inquiries.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Check Box)\"><\/i><\/span><strong>Knowledge should be shared within the company<\/strong><span style=\"font-style:italic; color:#009900\">q_knowledgeFlag<\/span><code>31<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores whether or not the query contents and results should be shared within the company.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span><strong>Comments<\/strong><span style=\"font-style:italic; color:#009900\">q_comment<\/span><code>32<\/code>\n<ul class=\"wp-block-list\">\n<li>Stores memos and comments. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#9DCCE0;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1YCm-Cjn0qwRIeT5uDqX03-hRTaGgiMih&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240306-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1rGIlXxli3zF_orRbngJGRL0I7DcM4Woj&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">inquiry-response-20240306-en.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>If you replace the AI (AOAI) cooperation step with [<a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-openai-chatgpt-chat\/\" target=\"_blank\" rel=\"noopener\">OpenAI ChatGPT: Chat<\/a>], it can be used in the Advanced edition.<\/li>\n\n\n\n<li>Example prompt for AI (AOAI) cooperation step<\/li>\n<\/ul>\n\n\n\n<div class=\"hcb_wrap\"><pre class=\"prism off-numbers lang-plain\"><code>We receive inquiries from users of Questetra BPM Suite about how to use it, etc.\n\nThere are many cases where interactions occur multiple times.\n\nAs a Customer Success team, we always want to write polite reply emails.\n\nPlease write a response to the following [Question]. 200 words or less.\n\nA customer call or a sentence in which the respondent identifies himself\/herself is not required.\n\nSince responses will be sent by email, please insert line breaks where appropriate so that each line is not too long.\n\n---[Question]---\n\n(inquiry text here)<\/code><\/pre><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/inquiry-response-20240306-capture-en.jpg?ssl=1\" alt=\"\" class=\"wp-image-158776\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/inquiry-response-20240306-capture2-en-1.png?ssl=1\" alt=\"\" class=\"wp-image-158791\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"BfCB7vLzG1\"><a href=\"https:\/\/support.questetra.com\/en\/addons\/azure-openai-service-chat-interact-with-parameters\/\">Azure OpenAI Service #Chat: \u30d1\u30e9\u30e1\u30fc\u30bf\u4ed8\u304d\u5bfe\u8a71<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cAzure OpenAI Service #Chat: \u30d1\u30e9\u30e1\u30fc\u30bf\u4ed8\u304d\u5bfe\u8a71\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/addons\/azure-openai-service-chat-interact-with-parameters\/embed\/#?secret=h5qSUKErdK#?secret=BfCB7vLzG1\" data-secret=\"BfCB7vLzG1\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"4YHDQmWVL8\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240220\/\">\u554f\u5408\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9, Outlook\u958b\u59cb\u3001AI\u30ce\u30a4\u30ba\u5206\u5225\u30fb\u8981\u7d04<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201c\u554f\u5408\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9, Outlook\u958b\u59cb\u3001AI\u30ce\u30a4\u30ba\u5206\u5225\u30fb\u8981\u7d04\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/templates\/inquiry-response-20240220\/embed\/#?secret=C79O8TEnUl#?secret=4YHDQmWVL8\" data-secret=\"4YHDQmWVL8\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"DiQq6xebXk\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230320\/\">\u554f\u5408\u5bfe\u5fdc\u30a2\u30d7\u30ea, ChatGPT\u9023\u643a \u56de\u7b54\u8349\u7a3f\u4f5c\u6210<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201c\u554f\u5408\u5bfe\u5fdc\u30a2\u30d7\u30ea, ChatGPT\u9023\u643a \u56de\u7b54\u8349\u7a3f\u4f5c\u6210\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/templates\/inquiry-response-20230320\/embed\/#?secret=RmjXzkEGQp#?secret=DiQq6xebXk\" data-secret=\"DiQq6xebXk\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-questetra-support wp-block-embed-questetra-support\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"d2GXTRUCVX\"><a href=\"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20230609\/\">\u554f\u5408\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9, ChatGPT\u9023\u643a \u56de\u7b54\u30ec\u30d3\u30e5\u30fc<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201c\u554f\u5408\u5bfe\u5fdc\u30d7\u30ed\u30bb\u30b9, ChatGPT\u9023\u643a \u56de\u7b54\u30ec\u30d3\u30e5\u30fc\u201d \u2014 Questetra Support\" src=\"https:\/\/support.questetra.com\/ja\/templates\/inquiry-response-20230609\/embed\/#?secret=9BHEvtNE0M#?secret=d2GXTRUCVX\" data-secret=\"d2GXTRUCVX\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>This process manages the progress of inquiries from receipt to response.<br \/>\nAfter receiving an inquiry, the AI (Microsoft Azure OpenAI Service = AOAI) automatically creates and sends a primary response email.<br \/>\nThe person in charge will then create and send the response to the inquiry.<\/p>\n","protected":false},"author":9,"featured_media":158967,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,3429],"class_list":["post-158962","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-openai-api"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-inquiry-response-20240306-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/03\/eyecatch-i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Kusaka","author_link":"https:\/\/support.questetra.com\/en\/author\/kusaka0211\/"},"uagb_comment_info":0,"uagb_excerpt":"This process manages the progress of inquiries from receipt to response. After receiving an inquiry, the AI (Microsoft Azure OpenAI Service = AOAI) automatically creates and sends a primary response email. The person in charge will then create and send the response to the inquiry.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-FlU","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":158962,"position":0},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":158962,"position":1},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77282,"url":"https:\/\/support.questetra.com\/en\/templates\/sla-credits-issuance-flow-20160201\/","url_meta":{"origin":158962,"position":2},"title":"SLA Credits Issuance Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results at the Step of [2. Downtime Confirmation]. If it does not meet the SLA,\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":157632,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20240129\/","url_meta":{"origin":158962,"position":3},"title":"Inquiry Response Process, AI Summary","author":"Tsuyoshi Kusaka","date":"2024-02-06","format":false,"excerpt":"This process manages the progress of inquiries from receipt to response. After receiving an inquiry via a web form, a summary of the inquiry is automatically generated by AI (ChatGPT). The person in charge reads the content of the inquiry with reference to the summary and prepares a response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/02\/eyecatch-inquiry-response-20240129-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":153297,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-20231019\/","url_meta":{"origin":158962,"position":4},"title":"Inquiry Management Process, ChatGPT Integration\u00a0","author":"Tsuyoshi Kusaka","date":"2023-10-23","format":false,"excerpt":"This is a process that centrally manages everything from receiving inquiries to sending responses. After receiving the web form, AI will check the received content. If the call is determined to be a sales call rather than an inquiry, the caller will be assigned a different task from normal response.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2023\/10\/eyecatch-inquiry-response-20231019-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":75429,"url":"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20161219\/","url_meta":{"origin":158962,"position":5},"title":"Answer Drafting Flow","author":"Hirotaka NISHI","date":"2021-02-01","format":false,"excerpt":"Accepts questions and designates personnel to create the answer. After accepting the question with the Web form or email etc., the person in charge who will prepare the answer sentence will be appointed at the Step of [2. Jurisdiction to answer]. 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