Survey Request Response App 20211119<\/div>
This app allows us to clearly identify an individual who is responsible for the customer’s survey request and proceed to respond to the request. A reminder email is sent based on the desired delivery date. In addition, the response can be divided among multiple people.<\/div><\/div>\n\n\n
<\/span>Worker (#of Swimlane: 4)<\/div>
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- Sales\/Support<\/strong>\n
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- Sales and support personnel who are the point of contact with customers.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Administration Department<\/strong>\n
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- The person in charge of the department that handles the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span><\/span>Contact Person(s)<\/strong>\n
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- Person in charge of responding to requests.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- Supervisor<\/strong>\n
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- A leader among the people in charge of requests.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Business Flow (Complexity of Workflow: 15)<\/div>\n\n\n\n
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- 1. Receiving Requests<\/strong>\n
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- The person in charge enters the details of the request received from the customer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 1x. Request Supplementary Information<\/strong>\n
- \n
- The person in charge enters additional details about the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i>18<\/span><\/span><\/span> 1y. Request Supplementary Information<\/strong> <\/li>\n\n\n\n
- 2. Designate person in charge<\/strong>\n
- \n
- The department manager will designate a person to respond to the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 3. Response<\/strong>\n
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- The person in charge enters the response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 4. Response report summary<\/strong>\n
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- The leader summarizes the results of the response.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- 5. Summary confirmation, report to customer<\/strong>\n
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- The person in charge will check the summary of response results and report to the customer.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- x1. Set Title<\/strong>\n
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- The workflow platform sets the customer name and request date as the subject.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<\/span>Business App Variables (#of Data Item: 22)<\/div>\n\n\n\n
- \n
- <\/i><\/span> \u25bc Customer Information \u25bc<\/strong> <\/span>
17<\/code> <\/li>\n\n\n\n- <\/i><\/span>Customer<\/strong>q_customer<\/span>
0<\/code>*<\/span>\n- \n
- Stores the name of the customer who made the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Date<\/strong>q_date<\/span>
3<\/code>*<\/span>\n- \n
- Stores the request date.<\/li>\n\n\n\n
- processInstanceStartDatetime<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Customer Contact Name<\/strong>q_name<\/span>
1<\/code>*<\/span>\n- \n
- Stores the name of the person in charge of the customer who made the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Customer Contact Email Address<\/strong>q_email<\/span>
2<\/code>\n- \n
- Stores the email address of the person in charge of the customer who made the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Request Details \u25bc<\/strong> <\/span>
18<\/code> <\/li>\n\n\n\n- <\/i><\/span>Request Summary<\/strong>q_summary<\/span>
4<\/code>*<\/span>\n- \n
- Contains a summary of the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Request Details<\/strong>q_detail<\/span>
5<\/code>*<\/span>\n- \n
- Stores the details of the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Related Files<\/strong>q_file<\/span>
6<\/code>\n- \n
- Files related to the request are stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Desired Response Date<\/strong>q_limit<\/span>
7<\/code>*<\/span>\n- \n
- Stores the desired response date for the request.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span> \u25bc Internal Information \u25bc<\/strong> <\/span>
19<\/code> <\/li>\n\n\n\n- <\/i><\/span>Receptionist<\/strong>q_receiver<\/span>
8<\/code>*<\/span>\n- \n
- Stores the person in charge who accepted the request. (\u201cUser\u201d within the workflow platform)<\/li>\n\n\n\n
- ${processInstance.initQuserId}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Supervising Department<\/strong>q_org<\/span>
9<\/code>*<\/span>\n- \n
- Stores the supervising department that handles the request. (\u201cOrganization\u201d within the workflow platform)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Staff Leader<\/strong>q_staffLeader<\/span>
10<\/code>*<\/span>\n- \n
- Stores the leader of the person in charge of the request. (\u201cUser\u201d within the workflow platform)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Staff 1<\/strong>q_staff1<\/span>
11<\/code>\n- \n
- Stores the first person in charge who responds to the request. (\u201cUser\u201d within the workflow platform)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Staff 2<\/strong>q_staff2<\/span>
12<\/code>\n- \n
- Stores the second person in charge who responds to the request. (\u201cUser\u201d within the workflow platform)<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Details<\/strong>q_responseDetail<\/span>
23<\/code>\n- \n
- Stores the details of the request response results.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Summary<\/strong>q_responseSummary<\/span>
13<\/code>*<\/span>\n- \n
- A summary of the request response results is stored.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Response Date<\/strong>q_responseDate<\/span>
15<\/code>\n- \n
- Stores the customer response date.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>Communication Column<\/strong>q_note<\/span>
16<\/code>\n- \n
- Stores internal communication results, such as confirmation details to the requester and reasons for remand.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>2. Supplement for designation of person in charge<\/strong><\/span>
21<\/code>\n- \n
- This is an explanation for the “2. Designate person in charge” task screen.<\/li>\n<\/ul>\n<\/li>\n\n\n\n
- <\/i><\/span>3. Supplementary Information<\/strong><\/span>
22<\/code>\n- \n
- This is an explanation for the “3. Response” task screen.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n
<\/i> Field Name<\/span>,
num<\/code>, Initial Value<\/span><\/p>\n\n\n\n<\/i> Download<\/h3>\n\n\n\n
- This is an explanation for the “3. Response” task screen.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n
- <\/i><\/span>Supervising Department<\/strong>q_org<\/span>
- <\/i><\/span>Receptionist<\/strong>q_receiver<\/span>
- <\/i><\/span>Request Summary<\/strong>q_summary<\/span>
- <\/i><\/span>Customer Contact Name<\/strong>q_name<\/span>
- <\/i><\/span>Customer<\/strong>q_customer<\/span>
- <\/i><\/span> \u25bc Customer Information \u25bc<\/strong> <\/span>
- The workflow platform sets the customer name and request date as the subject.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
- 2. Designate person in charge<\/strong>\n
- 1. Receiving Requests<\/strong>\n
- A leader among the people in charge of requests.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n
![\"\"](\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/05\/investigation-request-20211119-capture2-en.jpg?ssl=1\")
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