{"id":163734,"date":"2024-07-29T14:37:25","date_gmt":"2024-07-29T05:37:25","guid":{"rendered":"https:\/\/support.questetra.com\/?p=163734"},"modified":"2026-09-24T11:21:28","modified_gmt":"2026-09-24T02:21:28","slug":"online-questionnaire-20211004","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/online-questionnaire-20211004\/","title":{"rendered":"Satisfaction Survey, Start Receiving Emails"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#ffffff;border-top-left-radius:8px;border-top-right-radius:8px\">Satisfaction Survey, Start Receiving Emails 20211004<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the &#8220;Service Offer Notification Email (BCC designation)&#8221; and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the survey.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span> <strong>Sales Team<\/strong> <\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span> <strong>Survey Request &#8211; Response<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 17)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><strong>Requestee registration<\/strong>\n<ul class=\"wp-block-list\">\n<li>The survey tabulation team can also start a survey manually.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">7<\/span><\/span><\/span> <strong>Service usage experience survey<\/strong> <\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">3<\/span><\/span><\/span> <strong>Set Title<\/strong> <\/li>\n\n\n\n<li><strong>Set Requester<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform extracts the organization name, name, email address, and service name from the service completion notification email and sets them in each data item.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Answer Status: Reminder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the wording &#8220;[Reminder]&#8221; at the beginning of the subject line to indicate that the survey response is being requested.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Answer Status: Answered<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the phrase &#8220;[Answered]&#8221; to the beginning of the subject line to indicate that the survey has been answered.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><\/span><\/span><strong>Answer Status: Unanswered<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the phrase &#8220;[Unanswered]&#8221; at the beginning of the subject line to indicate that the survey has ended without response.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-diagram.png?ssl=1\" alt=\"\" class=\"wp-image-98238\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons\n<ul class=\"wp-block-list\">\n<li>Start Event<\/li>\n\n\n\n<li>End Event<\/li>\n\n\n\n<li>Join Gateway<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/exclusive-gateway\/\">XOR Gateway<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/\">Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\" rel=\"noreferrer noopener\">Human Task<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-data-assignment\/\">Update Data<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/\">Message Start Event (email)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/receive-task-form\/\">Receive Task (FORM)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/script-task\/\">Script Task<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 16)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_corp_name<\/span> <code>0<\/code> <ul style=\"list-style-type:none\"><li>The customer organization name is stored. (Used in the body of the &#8220;Service Usage Survey&#8221; request email)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Operator Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_person_name<\/span> <code>1<\/code> <ul style=\"list-style-type:none\"><li>The customer name is stored. (This will be used in the body of the email requesting the &#8220;Service Usage Survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Operator Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_person_mailaddress<\/span> <code>2<\/code> <ul style=\"list-style-type:none\"><li>This will store the customer&#8217;s email address. (You will receive an email requesting you to take the &#8220;Service Usage Survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Service Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_service_name<\/span> <code>3<\/code> <ul style=\"list-style-type:none\"><li>The name of the product or service being surveyed is stored here. (This will be used in the body of the &#8220;Service Usage Survey&#8221; request email)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25c6 Questionnaire Form Introduction<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>13<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q1. How satisfied are you with the service experience?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_1<\/span> <code>8<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q2. How satisfied are you with the design of the service?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_2<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q3. How satisfied are you with the service fees?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_3<\/span> <code>7<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q4. Overall, how satisfied are you with the service?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_4<\/span> <code>4<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Q5. If you have any comments or requests regarding our services, please feel free to write them here.<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_5<\/span> <code>5<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25c6 Form entry thank you wording\/button name change<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>12<\/code> <ul style=\"list-style-type:none\"><li>Change the button name on the survey response form. (&#8220;Send&#8221; \u2192 &#8220;Answer the survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Survey API key<\/strong><span style=\"font-style:italic; color:#009900\">q_form_api_key<\/span><code>6<\/code><ul style=\"list-style-type:none\"><li>The survey key is stored here. (The key is included in the response URL)<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">#{#randomString(12)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Survey Deadline<\/strong><span style=\"font-style:italic; color:#009900\">q_deadline_datetime<\/span><code>10<\/code><ul style=\"list-style-type:none\"> <li>The deadline for responding to the survey is stored (7 days after the response request)<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">processInstanceStartDatetime.addDays(7)<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Answer Status<\/strong><span style=\"font-style:italic; color:#009900\">q_answer_status<\/span><code>11<\/code><ul style=\"list-style-type:none\"> <li>The survey answer status is stored.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">first<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Service Delivery Completion Email (Subject)<\/strong> <span style=\"font-style:italic; color:#009900\">q_mail_subject<\/span> <code>15<\/code> <ul style=\"list-style-type:none\"> <li>The survey answer status is stored.<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Service Delivery Completion Email (Body)<\/strong><span style=\"font-style:italic; color:#009900\">q_mail_body<\/span><code>14<\/code><ul style=\"list-style-type:none\"> <li>The body of the service provision completion email (received via BCC) will be stored.<\/li><\/ul>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#0693E3;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qbpms-app-archive.s3.ap-northeast-1.amazonaws.com\/online-demo-en-backup\/m155-Satisfaction_Survey__Start_Receiving_Emails.qar\">Satisfaction_Survey__Start_Receiving_Emails.qar<\/a> (Latest)<\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1XA5PHNOKcqko-MOkRE5y33u7wqyOEN-F&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">online-questionnaire-20211004-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1P-HZD71LWm94Gz9Ey744_q1H2IqbfedO&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">online-questionnaire-20211004-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icon, which is only available in the Professional edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture0-1.png?ssl=1\" alt=\"\" class=\"wp-image-115138\" style=\"width:733px;height:414px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture2.png\n\" alt=\"\" class=\"wp-image-115143\"\/><figcaption class=\"wp-element-caption\">Example: Survey request email<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture3.png?ssl=1\" alt=\"\" class=\"wp-image-115145\"\/><figcaption class=\"wp-element-caption\">Survey request form<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/learning\/archive-import-settings\/\" target=\"_blank\" rel=\"noreferrer noopener\">Settings Required When Importing an Archive<\/a><\/li>\n\n\n\n<li>Manual: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260611-M230-Auto-Executing-Complicated-Data-Processing-ECMAScript?_ga=2.212244759.2078999802.1721879691-1364158139.1706500582&amp;_gl=1%2Ax334ko%2A_ga%2AMTM2NDE1ODEzOS4xNzA2NTAwNTgy%2A_ga_9BFBCV3L69%2AMTcyMTg5NzE2Ny4zMTYuMS4xNzIxODk3NDA2LjU0LjAuMA..\" target=\"_blank\" rel=\"noreferrer noopener\">M230: Auto Executing Complicated Data Processing (ECMAScript)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the &#8220;Service Offer Notification Email (BCC designation)&#8221; and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the survey.<\/p>\n","protected":false},"author":8,"featured_media":163738,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[499,502],"faq_section":[],"class_list":["post-163734","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-product-shipment","tag-quality-control"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1",960,540,true]},"uagb_author_info":{"display_name":"furuzo","author_link":"https:\/\/support.questetra.com\/en\/author\/furuzo\/"},"uagb_comment_info":0,"uagb_excerpt":"This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the \"Service Offer Notification Email (BCC designation)\" and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the survey.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-GAS","jetpack-related-posts":[{"id":163421,"url":"https:\/\/support.questetra.com\/en\/templates\/satisfaction-survey-20211011\/","url_meta":{"origin":163734,"position":0},"title":"Survey Acquisition","author":"Tsuyoshi Kusaka","date":"2024-07-23","format":false,"excerpt":"Automatically responds to everything from sending a survey request email to a thank you email, and sends an automatic reminder email if the survey has not been responded to after 3 days. Pre-populated web forms with customer IDs, etc. are prepared to reduce the burden of inputting information.","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-satisfaction-survey-20211011-en.png?fit=960%2C540&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-satisfaction-survey-20211011-en.png?fit=960%2C540&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-satisfaction-survey-20211011-en.png?fit=960%2C540&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-satisfaction-survey-20211011-en.png?fit=960%2C540&ssl=1&resize=700%2C400 2x"},"classes":[]},{"id":73649,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/email-start-parse\/","url_meta":{"origin":163734,"position":1},"title":"Parsing the Content of Email and make Automatic Settings Based on It","author":"furuzo","date":"2018-12-18","format":false,"excerpt":"Introducing how to automatically Start a Process by receiving an email, and to input the data into Data Items by parsing the contents of the email automatically.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/ja\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/Message-Start-Event.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76721,"url":"https:\/\/support.questetra.com\/en\/templates\/postal-matter-sending-process-20141215\/","url_meta":{"origin":163734,"position":2},"title":"Postal Mailing Process","author":"Hirotaka NISHI","date":"2022-07-20","format":false,"excerpt":"Accepts internal postal matter requests and assists for sending. Generates \"Cover sheet PDF\" automatically based on the information entered in the Step of [1. Addressee Info + Sending Materials]. General Affair staff prints out the cover sheet and encloses it and sends. After completing sending, a notification email will be\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/05\/eye-catch-postal-matter-sending-process-20141215-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/05\/eye-catch-postal-matter-sending-process-20141215-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/05\/eye-catch-postal-matter-sending-process-20141215-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/05\/eye-catch-postal-matter-sending-process-20141215-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/05\/eye-catch-postal-matter-sending-process-20141215-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76145,"url":"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/","url_meta":{"origin":163734,"position":3},"title":"Message Start Event (email)","author":"Hirotaka NISHI","date":"2019-04-05","format":false,"excerpt":"Starts a new process automatically by receiving an email. Capable of storing the address of the received email, subject, text body, and file attachment as Data Items.","rel":"","context":"In &quot;BPMN\u30a2\u30a4\u30b3\u30f3&quot;","block_context":{"text":"BPMN\u30a2\u30a4\u30b3\u30f3","link":"https:\/\/support.questetra.com\/ja\/category\/bpmn-icons\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/10\/bpmn-icon-message-start-event-email-1200x675.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":78638,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/throwing-message-intermediate-event-email-troubleshooting\/","url_meta":{"origin":163734,"position":4},"title":"Let&#8217;s Send an Email Automatically in the Middle of a Workflow (Non-delivery response chapter)","author":"Hirotaka NISHI","date":"2020-03-23","format":false,"excerpt":"Introducing methods of cause investigation and solution when trouble occurs in automatic mail transmission by \"Throwing Message Intermediate Event (Email).\"","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/ja\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/07\/featured-image-message-intermediate-event-email.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76929,"url":"https:\/\/support.questetra.com\/en\/templates\/blog-write-post-flow-20180115\/","url_meta":{"origin":163734,"position":5},"title":"Blog Write-Post Flow","author":"Hirotaka NISHI","date":"2021-02-16","format":false,"excerpt":"A draft of a blog post is registered, proofread and posted. Upon a draft being registered at the Step of [1. Write Draft], it notifies to relevant people by email. When a publishing staff proofs the draft and posts (schedules) it on the Website, an email notification will be sent\u2026","rel":"","context":"In &quot;\u30ef\u30fc\u30af\u30d5\u30ed\u30fc \u30a2\u30d7\u30ea&quot;","block_context":{"text":"\u30ef\u30fc\u30af\u30d5\u30ed\u30fc \u30a2\u30d7\u30ea","link":"https:\/\/support.questetra.com\/ja\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-blog-write-post-flow-20180115-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-blog-write-post-flow-20180115-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-blog-write-post-flow-20180115-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-blog-write-post-flow-20180115-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-blog-write-post-flow-20180115-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/eyecatch-online-questionnaire-20211004-en.png?fit=960%2C540&ssl=1","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/163734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=163734"}],"version-history":[{"count":16,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/163734\/revisions"}],"predecessor-version":[{"id":196170,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/163734\/revisions\/196170"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/163738"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=163734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=163734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=163734"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=163734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}