{"id":163734,"date":"2024-07-29T14:37:25","date_gmt":"2024-07-29T05:37:25","guid":{"rendered":"https:\/\/support.questetra.com\/?p=163734"},"modified":"2024-09-19T10:39:49","modified_gmt":"2024-09-19T01:39:49","slug":"online-questionnaire-20211004","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/online-questionnaire-20211004\/","title":{"rendered":"Satisfaction Survey, Start Receiving Emails"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#ffffff;border-top-left-radius:8px;border-top-right-radius:8px\">Satisfaction Survey, Start Receiving Emails 20211004<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the &#8220;Service Offer Notification Email (BCC designation)&#8221; and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the survey.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"swimlane\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Worker (#of Swimlane: 2)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span> <strong>Sales Team<\/strong> <\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fas fa-user fa-lg\" style=\"color:#333333;\"><\/i><\/span><\/span> <strong>Survey Request &#8211; Response<\/strong> <\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Flow (Complexity of Workflow: 17)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><strong>Requestee registration<\/strong>\n<ul class=\"wp-block-list\">\n<li>The survey tabulation team can also start a survey manually.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">7<\/span><\/span><\/span> <strong>Service usage experience survey<\/strong> <\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">3<\/span><\/span><\/span> <strong>Set Title<\/strong> <\/li>\n\n\n\n<li><strong>Set Requester<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform extracts the organization name, name, email address, and service name from the service completion notification email and sets them in each data item.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Answer Status: Reminder<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the wording &#8220;[Reminder]&#8221; at the beginning of the subject line to indicate that the survey response is being requested.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Answer Status: Answered<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the phrase &#8220;[Answered]&#8221; to the beginning of the subject line to indicate that the survey has been answered.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><\/span><\/span><strong>Answer Status: Unanswered<\/strong>\n<ul class=\"wp-block-list\">\n<li>The Workflow platform will record the phrase &#8220;[Unanswered]&#8221; at the beginning of the subject line to indicate that the survey has ended without response.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-diagram.png?ssl=1\" alt=\"\" class=\"wp-image-98238\"\/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons\n<ul class=\"wp-block-list\">\n<li>Start Event<\/li>\n\n\n\n<li>End Event<\/li>\n\n\n\n<li>Join Gateway<\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/exclusive-gateway\/\">XOR Gateway<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/\">Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\" rel=\"noreferrer noopener\">Human Task<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-data-assignment\/\">Update Data<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/\">Message Start Event (email)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/receive-task-form\/\">Receive Task (FORM)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/script-task\/\">Script Task<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-2\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Business Process Variables (#of Data Item: 16)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Company Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_corp_name<\/span> <code>0<\/code> <ul style=\"list-style-type:none\"><li>The customer organization name is stored. (Used in the body of the &#8220;Service Usage Survey&#8221; request email)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Operator Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_person_name<\/span> <code>1<\/code> <ul style=\"list-style-type:none\"><li>The customer name is stored. (This will be used in the body of the email requesting the &#8220;Service Usage Survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Operator Email Address<\/strong> <span style=\"font-style:italic; color:#009900\">q_person_mailaddress<\/span> <code>2<\/code> <ul style=\"list-style-type:none\"><li>This will store the customer&#8217;s email address. (You will receive an email requesting you to take the &#8220;Service Usage Survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Service Name<\/strong> <span style=\"font-style:italic; color:#009900\">q_service_name<\/span> <code>3<\/code> <ul style=\"list-style-type:none\"><li>The name of the product or service being surveyed is stored here. (This will be used in the body of the &#8220;Service Usage Survey&#8221; request email)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25c6 Questionnaire Form Introduction<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>13<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q1. How satisfied are you with the service experience?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_1<\/span> <code>8<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q2. How satisfied are you with the design of the service?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_2<\/span> <code>9<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q3. How satisfied are you with the service fees?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_3<\/span> <code>7<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Q4. Overall, how satisfied are you with the service?<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_4<\/span> <code>4<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Q5. If you have any comments or requests regarding our services, please feel free to write them here.<\/strong> <span style=\"font-style:italic; color:#009900\">q_Q_5<\/span> <code>5<\/code> <\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>\u25c6 Form entry thank you wording\/button name change<\/strong> <span style=\"font-style:italic; color:#009900\"><\/span> <code>12<\/code> <ul style=\"list-style-type:none\"><li>Change the button name on the survey response form. (&#8220;Send&#8221; \u2192 &#8220;Answer the survey&#8221;)<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span><strong>Survey API key<\/strong><span style=\"font-style:italic; color:#009900\">q_form_api_key<\/span><code>6<\/code><ul style=\"list-style-type:none\"><li>The survey key is stored here. (The key is included in the response URL)<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">#{#randomString(12)}<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span><strong>Survey Deadline<\/strong><span style=\"font-style:italic; color:#009900\">q_deadline_datetime<\/span><code>10<\/code><ul style=\"list-style-type:none\"> <li>The deadline for responding to the survey is stored (7 days after the response request)<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">processInstanceStartDatetime.addDays(7)<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span><strong>Answer Status<\/strong><span style=\"font-style:italic; color:#009900\">q_answer_status<\/span><code>11<\/code><ul style=\"list-style-type:none\"> <li>The survey answer status is stored.<\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li> <span style=\"color:#0693E3;\">first<\/span><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Service Delivery Completion Email (Subject)<\/strong> <span style=\"font-style:italic; color:#009900\">q_mail_subject<\/span> <code>15<\/code> <ul style=\"list-style-type:none\"> <li>The survey answer status is stored.<\/li><\/ul><\/li>\n\n\n\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span><strong>Service Delivery Completion Email (Body)<\/strong><span style=\"font-style:italic; color:#009900\">q_mail_body<\/span><code>14<\/code><ul style=\"list-style-type:none\"> <li>The body of the service provision completion email (received via BCC) will be stored.<\/li><\/ul>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-graduation-cap\"><\/i> <span style=\"font-style:italic; color:#009900\">Field Name<\/span>, <code>num<\/code>, <span style=\"color:#0693E3;\">Initial Value<\/span><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qbpms-app-archive.s3.ap-northeast-1.amazonaws.com\/online-demo-en-backup\/m155-Satisfaction_Survey__Start_Receiving_Emails.qar\">Satisfaction_Survey__Start_Receiving_Emails.qar<\/a> (Latest)<\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1XA5PHNOKcqko-MOkRE5y33u7wqyOEN-F&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">online-questionnaire-20211004-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1P-HZD71LWm94Gz9Ey744_q1H2IqbfedO&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">online-questionnaire-20211004-en.xml.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icon, which is only available in the Professional edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-images\"><\/i> Capture<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture0-1.png?ssl=1\" alt=\"\" class=\"wp-image-115138\" style=\"width:733px;height:414px\"\/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture2.png\n\" alt=\"\" class=\"wp-image-115143\"\/><figcaption class=\"wp-element-caption\">Example: Survey request email<\/figcaption><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2024\/07\/online-questionnaire-20211004-en-capture3.png?ssl=1\" alt=\"\" class=\"wp-image-115145\"\/><figcaption class=\"wp-element-caption\">Survey request form<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360052780932-Settings-Required-When-Importing-an-Archive?_ga=2.212244759.2078999802.1721879691-1364158139.1706500582&amp;_gl=1%2Ax334ko%2A_ga%2AMTM2NDE1ODEzOS4xNzA2NTAwNTgy%2A_ga_9BFBCV3L69%2AMTcyMTg5NzE2Ny4zMTYuMS4xNzIxODk3NDA2LjU0LjAuMA..\" target=\"_blank\" rel=\"noreferrer noopener\">Settings Required When Importing an Archive<\/a><\/li>\n\n\n\n<li>Manual: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260611-M230-Auto-Executing-Complicated-Data-Processing-ECMAScript?_ga=2.212244759.2078999802.1721879691-1364158139.1706500582&amp;_gl=1%2Ax334ko%2A_ga%2AMTM2NDE1ODEzOS4xNzA2NTAwNTgy%2A_ga_9BFBCV3L69%2AMTcyMTg5NzE2Ny4zMTYuMS4xNzIxODk3NDA2LjU0LjAuMA..\" target=\"_blank\" rel=\"noreferrer noopener\">M230: Auto Executing Complicated Data Processing (ECMAScript)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This workflow automatically requests a service satisfaction survey. Customer information (email address, etc.) is captured from the body of the &#8220;Service Offer Notification Email (BCC designation)&#8221; and the survey request is sent via email. The customer accesses the form URL provided in the email and responds to the 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