{"id":172717,"date":"2025-05-01T16:05:26","date_gmt":"2025-05-01T07:05:26","guid":{"rendered":"https:\/\/support.questetra.com\/?p=172717"},"modified":"2026-07-08T15:57:16","modified_gmt":"2026-07-08T06:57:16","slug":"sns-renewal-script-task","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/developer-blog\/sns-renewal-script-task\/","title":{"rendered":"Ver. 17.0 Changes to Chat Posting Specifications in Script Tasks"},"content":{"rendered":"\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"58\" data-attachment-id=\"113212\" data-permalink=\"https:\/\/support.questetra.com\/en\/developer-blog\/message-start-event-http-browser\/attachment\/professional-banner-new-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?fit=1200%2C68&amp;ssl=1\" data-orig-size=\"1200,68\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"professional-banner-new-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?fit=1024%2C58&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en-1024x58.png?resize=1024%2C58&#038;ssl=1\" alt=\"\" class=\"wp-image-113212\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?resize=1024%2C58&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?resize=600%2C34&amp;ssl=1 600w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?resize=768%2C44&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/12\/professional-banner-new-en.png?w=1200&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"is-style-info wp-block-paragraph\">2025-04-24: Published<br>2025-06-09: Added &#8220;Specifying Channels&#8221; and &#8220;Sample Code&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Questetra BPM Suite Version 17.0 introduces a significant update to Open Chat, rebranding it as <strong>Collab Chat<\/strong>. Along with this rebranding, important behavioral changes have been made, especially affecting how messages are posted via script tasks. Additionally, these changes impact add-on Auto Steps, which rely on scripting for their operations. As a result, it is critical for system administrators and business application developers to understand and adapt to these modifications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Notes Regarding Specification Changes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">The Posting Channel Must Be Specified<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In Ver. 17.0, <strong>you must explicitly specify the channel to which you want to post<\/strong>. Specify the channel using one of the following methods of the FeedServiceWrapper.FeedMessageWrapper class.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>setShareQgroup(QgroupView groupId)<\/li>\n\n\n\n<li>setChannel(String channelId)&nbsp; <strong>new!<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you do not specify a channel, or if you specify a channel that does not exist, a processing error will occur, so a method to create a channel has been added to the FeedServiceWrapper class.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>createPublicChannel(String) <strong>new!<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Reference: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024574471#FeedServiceWrapper\" target=\"_blank\" rel=\"noreferrer noopener\">R2300: Java Classes available in Script Task [1-16. Class for controlling posting to Open Chat]<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1 Message = 1 Channel<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A single post message <strong>can only be posted to one channel<\/strong>. If you want to post to multiple channels at the same time, you will need to post the same content multiple times.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Changes to How Hashtags and Mentions are Handled<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A hashtag (e.g. #CompanyAProject) is simply <strong>a link to a channel<\/strong>. It does not automatically post to that channel.<\/li>\n\n\n\n<li><strong>User mentions are only notified to channel participants<\/strong> and will be ignored by users outside the channel.<\/li>\n\n\n\n<li><strong>Organization mentions are only valid in Organization Channels<\/strong> and only notify the target organization or its sub-organizations in that channel.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Changes to Chat Functionality<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The chat feature itself has undergone some reorganization and restrictions, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>All organizations and topics are integrated into &#8220;channels&#8221;<\/strong><\/li>\n\n\n\n<li>All posts can only be posted to <strong>a single channel<\/strong>.<\/li>\n\n\n\n<li><strong>You can&#8217;t post to a channel that doesn&#8217;t exist<\/strong><\/li>\n\n\n\n<li>Hashtags in the text will <strong>simply be displayed as links<\/strong><\/li>\n\n\n\n<li><strong>Mentions within this channel are only effective for its members, target organizations, and any subordinate organizations<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For details about changes to the chat feature, please see <a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/sns-renewal\/\">Ver.17.0 Open Chat will be revamped (April 2025)<\/a> .<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Main Differences from Ver. 16.2<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Function<\/strong><\/th><th>Ver. 16.2<\/th><th>Ver. 17.0<\/th><\/tr><\/thead><tbody><tr><td>Linking to a Case<\/td><td>\u30fbTopic #p{Case ID} is automatically assigned<\/td><td>\u30fbSpecify explicitly using setChannel(&#8220;{Case ID}&#8221;)<\/td><\/tr><tr><td>Hashtags in the post<\/td><td>\u30fbHashtags give topics<\/td><td>\u30fbLink to the channel<\/td><\/tr><tr><td>Mentions in posts<\/td><td>\u30fbNotified and shared with users\/organizations<\/td><td>\u30fbNotifications are limited to channel participants\/channel-targeted organizations<\/td><\/tr><tr><td>setShareQgroup(QgroupView)<\/td><td>\u30fbThe specified organization will be set as the sharing scope<\/td><td>\u30fbSpecify an organization channel<br>\u30fbIncompatible with setChannel(String)<\/td><\/tr><tr><td>setChannel(String)<\/td><td>\u30fbAssociate with the specified topic regardless of hashtags in the post<br>\u30fbWhen you associate a Case, the topic #p{Case ID} is not automatically assigned to it<\/td><td>\u30fbSpecify the channel to post to<br>\u30fbIncompatible with setShareQgroup(QgroupView)<br>\u30fbEither setShareQgroup(QgroupView) or setChannel(&#8220;g{organization ID}&#8221;) will specify the organization channel.<\/td><\/tr><tr><td>createPublicChannel(String)<\/td><td>\u30fbDo nothing<\/td><td>\u30fbCreate a channel with the specified name<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Specifying Channels<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each channel should be specified as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organization channel: Organization ID (e.g., setChannel(\u201cg18\u201d))<\/li>\n\n\n\n<li>App channel: App ID (e.g., setChannel(\u201cm2398\u201d))<\/li>\n\n\n\n<li>Case channel: Case ID (e.g., setChannel(\u2018p10392\u2019))<\/li>\n\n\n\n<li>User-created channel: Channel name (e.g., setChannel(\u201cBusiness App Suggestions\u201d))<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Sample Code<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For scripts that specify channels, set message bodies, and post messages, please refer to the sample code below.<\/p>\n\n\n\n<div class=\"hcb_wrap\"><pre class=\"prism line-numbers lang-js\" data-lang=\"JavaScript\"><code>\/\/ Retrieve values from the data-item for the meessage body, q_msgBody.\nconst msgBody = engine.findDataByVarName(&quot;q_msgBody&quot;);\n\n\/\/ Create a message.\nlet chatMsg1 = feedService.begin();\n\n\/\/ Set the message body to the message\nchatMsg1 = chatMsg1.setMessage(msgBody);\n\n\/\/ Post to an Organization Channel.\nchatMsg1 = chatMsg1.setChannel(&quot;g18&quot;);\nchatMsg1.post();\n\n\/\/ To post to multiple channels, create a message for each channel.\nlet chatMsg2 = feedService.begin();\nchatMsg2 = chatMsg2.setMessage(msgBody);\nchatMsg2 = chatMsg2.setChannel(&quot;Business App Suggestions&quot;);\nchatMsg2.post();<\/code><\/pre><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">For ways to get data from data items, please refer to \u201c<a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024574771\" target=\"_blank\" rel=\"noreferrer noopener\">R2301: Retrieving\/Updating Data in Script Tasks<\/a>.\u201d For ways to attach files or insert links, please refer to the script of the add-on auto-processing task \u201c<a href=\"https:\/\/support.questetra.com\/en\/addons\/collab-chat-post-2025\/\" data-type=\"link\" data-id=\"https:\/\/support.questetra.com\/en\/addons\/collab-chat-post-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">#Collab-Chat: Post<\/a>.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do you respond to changes to channel-based posting and mention specifications?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Chat notifications and sharing ranges need to be reviewed to match the new specifications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Solutions for each pattern<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Only sharing without notifications<\/strong> \u21d2 Manually repost the same message to each required channel<\/li>\n\n\n\n<li><strong>Notifications by mention are required<\/strong> \u21d2 Select and organize the target channels carefully<\/li>\n\n\n\n<li><strong>Notifications are required across many channels<\/strong> \u21d2 Consider using other methods of notification such as email<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Summary<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Version 17.0&#8217;s updated chat includes clearer posting controls, but this change carries a risk of errors and overlooked notifications if settings are incorrectly configured.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For Workflow Apps that posted to Open Chat using script tasks, it is important to correctly understand these changes and review your posting policy and scripts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When designing a channel you want to link, <strong>always consider its purpose (Organization\/Case\/other)<\/strong>, and <strong>the intended recipient (who\/which Organization)<\/strong> to ensure efficient posting and notifications.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Ver. 17.0, posting chats now requires you to specify a channel. The behavior of mentions and hashtags has also changed, requiring a review of posting methods.<\/p>\n","protected":false},"author":25,"featured_media":172779,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[296],"tags":[],"class_list":["post-172717","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-developer-blog"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=960%2C540&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=960%2C540&ssl=1",960,540,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=960%2C540&ssl=1",960,540,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=960%2C540&ssl=1",960,540,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?fit=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=900%2C540&ssl=1",900,540,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=960%2C540&ssl=1",960,540,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=800%2C540&ssl=1",800,540,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=450%2C540&ssl=1",450,540,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=600%2C540&ssl=1",600,540,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2025\/04\/eyecatch_sns-renewal-script-task_en-5.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape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Horibe","author_link":"https:\/\/support.questetra.com\/en\/author\/horibequestetra\/"},"uagb_comment_info":1,"uagb_excerpt":"In Ver. 17.0, posting chats now requires you to specify a channel. The behavior of mentions and hashtags has also changed, requiring a review of posting methods.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-IVL","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":75203,"url":"https:\/\/support.questetra.com\/en\/versions\/version-1191\/","url_meta":{"origin":172717,"position":0},"title":"v11.9.1 2019-03-04 Changes in Google Connection Feature due to Google+ Shut Down","author":"Hirotaka NISHI","date":"2019-02-25","format":false,"excerpt":"Release Overview Date Release Mon. Mar. 4th, 2019 Changes to be Noted Check out also the plans of changes in future versions [Plans of Future Changes] at the bottom of this page. 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