{"id":180948,"date":"2026-02-12T18:29:46","date_gmt":"2026-02-12T09:29:46","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/bug-20260212\/"},"modified":"2026-04-08T11:07:48","modified_gmt":"2026-04-08T02:07:48","slug":"bug-20260212","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/bug-20260212\/","title":{"rendered":"Attached Files May Not Be Downloadable From the Process Details Scree (Resolved)"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-paragraph\">This bug has been fixed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fixed Version<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver. 17.2.2<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Affected Version and Operation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver. 17.2.0 and later versions<\/li>\n\n\n\n<li>Downloading an attached file from the Process Details Screen<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Bug Details<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occurs when attempting the following operation:\n<ul class=\"wp-block-list\">\n<li>Downloading an attached file from the Process Details Screen<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>What will occur\n<ul class=\"wp-block-list\">\n<li>The download button does not appear for the file on the Process Details Screen\n<ul class=\"wp-block-list\">\n<li>The file shows either \u201cUnable to scan for malware\u201d<sup>*<\/sup> or \u201cScanning for malware\u201d<sup>*<\/sup><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-9347258b alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">*Related Specifications<\/p>\n\n\n\n<ul style=\"margin-top:0;margin-bottom:0;padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list\">\n<li>Files uploaded to File-type Data Items or to Collab Chat undergo malware scanning\n<ul class=\"wp-block-list\">\n<li>If malware scanning is incomplete (e.g., due to large file size), &#8220;Scanning for malware&#8221; is displayed<\/li>\n\n\n\n<li>Encrypted files and similar files may be identified as \u201cUnable to scan for malware\u201d<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Normally, the download button should appear on the Process Details Screen even for files marked &#8220;Unable to scan for malware&#8221; or &#8220;Scanning for malware&#8221;<\/li>\n\n\n\n<li>When a file is flagged as potentially containing malware, the download button will not appear.<\/li>\n\n\n\n<li>Reference Document: <a href=\"https:\/\/support.questetra.com\/en\/data-items\/file-type\/\" data-type=\"link\" data-id=\"https:\/\/support.questetra.com\/ja\/data-items\/file-type\/\" target=\"_blank\" rel=\"noreferrer noopener\">&#8220;File-Type&#8221;<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-15674ebb alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0\">Expected Behavior (Not a Bug)<\/p>\n\n\n\n<ul style=\"margin-top:0;margin-bottom:0;padding-right:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\" class=\"wp-block-list\">\n<li>The download button appears on the Process Details Screen for each file identified as not containing malware (i.e., files with no malware-related indicators)<\/li>\n\n\n\n<li>The download button does not appear for files identified as potentially malicious<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Workaround\u30fbRecovery<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please consider the following workarounds:\n<ul class=\"wp-block-list\">\n<li>Download using one of the following methods:\n<ul class=\"wp-block-list\">\n<li>Task Processing Screen<\/li>\n\n\n\n<li>[Edit Data] on the Process Details Screen (in Administrator Mode)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Use the Process Channel for file attachments and downloads<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><s>This issue will be fixed in the next release version (Ver. 17.2.2)<\/s><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Fixed Version: Ver. 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