{"id":182032,"date":"2026-04-01T12:07:12","date_gmt":"2026-04-01T03:07:12","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/bug-20260401\/"},"modified":"2026-04-28T14:23:30","modified_gmt":"2026-04-28T05:23:30","slug":"bug-20260401","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/bug-20260401\/","title":{"rendered":"Email Notifications for Collab Chat are Not Sent on Some Platform (Resolved)"},"content":{"rendered":"\n<p class=\"is-style-info wp-block-paragraph\">This bug has been fixed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fixed Version<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver. 17.2.3<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Affected Versions and Conditions<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ver.11.12.0&nbsp;and later<\/li>\n\n\n\n<li>Platforms newly built after Ver.11.12.0&nbsp;release (2019-10)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Bug Details<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Occurs when the following operation is performed\n<ul class=\"wp-block-list\">\n<li>In Collab Chat:\n<ul class=\"wp-block-list\">\n<li>A message or comment addressed to me is posted<\/li>\n\n\n\n<li>A comment is posted on my message<\/li>\n\n\n\n<li>A \u201cLike!\u201d is added to my message or comment<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>What will occur\n<ul class=\"wp-block-list\">\n<li>Even if email notifications are enabled in the account settings, notification emails are not sent<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Workaround\/Recovery<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>There is currently no way to resolve this issue<\/li>\n\n\n\n<li><s>This bug is scheduled to be fixed in the next release version, Ver. 17.2.3<\/s><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fixed Version: Ver. 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