{"id":193034,"date":"2026-09-03T11:57:00","date_gmt":"2026-09-03T02:57:00","guid":{"rendered":"https:\/\/support.questetra.com\/?p=193034"},"modified":"2026-09-03T11:57:07","modified_gmt":"2026-09-03T02:57:07","slug":"can-i-change-the-access-url","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/faq\/can-i-change-the-access-url\/","title":{"rendered":"Can I Change the Access URL?"},"content":{"rendered":"<p>Access URLs of regularly used Workflow should be easy to remember, so you can type them without having to use a bookmark. In the cloud-based Workflow Questetra BPM Suite you can specify a custom subdomain upon transitioning to a paid contract.\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/06\/access-url-customize-en.png?ssl=1\" alt=\"access-url-customize-en.png\"><\/p>\n<p>\u00a0<\/p>\n<h3>What is an Access URL?<\/h3>\n<p>In order to use Questetra BPM Suite, the cloud-based Workflow, it is necessary to access to your company&#8217;s dedicated URL (Access URL) from your web browser. The Access URL of Questetra BPM Suite is standardized in the following format.<\/p>\n<div class=\"well\">https:\/\/<strong><em>hostname<\/em><\/strong>.questetra.net\/<\/div>\n<h3>What is Change of Access URL?<\/h3>\n<p>You can change the &#8220;hostname&#8221; part (host name\/subdomain name) of the Access URL to a (custom) name of your designation upon transferring to a paid contract (Monthly payment plan or Annual payment plan).<\/p>\n<div class=\"well\">E.g.\uff1ahttps:\/\/<strong><em>hostname<\/em><\/strong>.questetra.net\/ \u2192 https:\/\/<strong><em>newhostname<\/em><\/strong>.questetra.net\/<\/div>\n<h3>Advantages and disadvantages<\/h3>\n<ul>\n<li>Advantages\n<ul>\n<li>Easier to tell new employees about the Access URL<\/li>\n<li>Easier to reset the Access URL when you change your PC<\/li>\n<li>In the unlikely event that you receive a spoof email attack, it is more likely that you will be able to detect fake URLs<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>Disadvantages\n<ul>\n<li>In cases where access URLs are already written in internal portals, work manuals, etc., or when API access is set, it will be necessary to modify documents and external programs<\/li>\n<li>If the Access URL can be used to guess the business application or scope of use, it may give hints for cyberattacks<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Rules on unique hostnames<\/h3>\n<p>If your company domain is &#8220;example.com&#8221;, you can change the URL to &#8220;https:\/\/<strong><em>example<\/em><\/strong>.questetra.net\/&#8221;, &#8220;https:\/\/<strong><em>example-bpm<\/em><\/strong>.questetra.net\/&#8221; or &#8220;https:\/\/<strong><em>wf-example<\/em><\/strong>.questetra.net\/&#8221;, etc. In addition, the following conditions must be satisfied:<\/p>\n<ul>\n<li>Must be between 5 and 40 characters<\/li>\n<li>Available characters are alpha-numeric (lower case) and hyphen only (hyphen at the beginning or the end is not allowed)<\/li>\n<\/ul>\n<div class=\"well\">* Please be sure to specify a name that does not infringe a trademark or copyright. In the event that it is judged to be inappropriate, possible measures may be taken such as the temporary suspension of service even during a paid contract.<br \/>* Please note that if you use a hostname such as &#8220;https:\/\/<strong><em>example<\/em><\/strong>.questetra.net\/&#8221; in the environment used by certain departments in a large organization, there may be conflicts later.<\/div>\n<h3>FAQ<\/h3>\n<p>Q. Is there a handling fee? <br \/>A. It&#8217;s free. However, it can be changed only when transitioning to a paid contract. \u00a0<\/p>\n<p>Q. What kind of procedure is required? <br \/>A. In case of application via our sales representative, we will instruct you when you make a contract. In the case of an online application, it can be entered in the application form. \u00a0<\/p>\n<p>Q. Does the Access URL (e.g. <a href=\"https:\/\/karasuma-oike-000.questetra.net\/\" rel=\"nofollow\">https:\/\/karasuma-oike-000.questetra.net\/<\/a>) I used with the free version become unavailable? <br \/>A. That is correct. Please use the new Access URL. \u00a0<\/p>\n<p>Q. Can I specify my own domain? (e.g. <a href=\"https:\/\/hostname.questetra.net\/\u3000\u2192\u3000https:\/\/xxxxx\" rel=\"nofollow\">https:\/\/hostname.questetra.net\/\u3000\u2192\u3000https:\/\/xxxxx<\/a>.<strong>yourdomain<\/strong>.com\/) <br \/>A. No, you cannot. We do not provide services to specify your own domain name at the moment. \u00a0<\/p>\n<p>Q. Is there any good way to prevent trademark infringement in the future? <br \/>A. If it is a character string based on your company name or your holding domain, the possibility of infringement is low. (e.g. bpm-yourdomain.questetra.net, yourdomain-marketing.questetra.net, etc.) \u00a0<\/p>\n<p>Q. The company name has been changed. Can I change the Access URL? <br \/>A. We will inform you about the procedure individually for changes (including re-modification) to the access URL during the contract period. Sorry for the inconvenience but please inform us from the &#8220;Contact us&#8221; page.\u00a0\u00a0<\/p>\n<p>Q. I want your advice for choosing a unique hostname. <br \/>A. Please inform us via &#8220;Contact us&#8221; to let us know about your usage or the department which utilizes it. We will propose some suggestions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Access URLs of regularly used Workflow should be easy to remember, so you can type them without having to use a bookmark. In the cloud-based Workflow Questetra BPM Suite you can specify a custom subdomain upon transitioning to a paid contract.\u00a0 \u00a0 \u00a0 What is an Access URL? In order to use Questetra BPM Suite, [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-faq","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[5695],"tags":[],"faq_section":[5718],"class_list":["post-193034","post","type-post","status-publish","format-standard","hentry","category-faq","faq_section-5718"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"newspack-article-block-landscape-large":false,"newspack-article-block-portrait-large":false,"newspack-article-block-square-large":false,"newspack-article-block-landscape-medium":false,"newspack-article-block-portrait-medium":false,"newspack-article-block-square-medium":false,"newspack-article-block-landscape-intermediate":false,"newspack-article-block-portrait-intermediate":false,"newspack-article-block-square-intermediate":false,"newspack-article-block-landscape-small":false,"newspack-article-block-portrait-small":false,"newspack-article-block-square-small":false,"newspack-article-block-landscape-tiny":false,"newspack-article-block-portrait-tiny":false,"newspack-article-block-square-tiny":false,"newspack-article-block-uncropped":false},"uagb_author_info":{"display_name":"Kitao","author_link":"https:\/\/support.questetra.com\/en\/author\/kitao\/"},"uagb_comment_info":0,"uagb_excerpt":"Access URLs of regularly used Workflow should be easy to remember, so you can type them without having to use a bookmark. In the cloud-based Workflow Questetra BPM Suite you can specify a custom subdomain upon transitioning to a paid contract.\u00a0 \u00a0 \u00a0 What is an Access URL? In order to use Questetra BPM Suite,&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-Ods","jetpack-related-posts":[{"id":80114,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/message-start-event-receive-task-form-basic\/","url_meta":{"origin":193034,"position":0},"title":"Let&#8217;s Create Public Web Forms (Basic)","author":"Hirotaka NISHI","date":"2020-10-01","format":false,"excerpt":"Introducing \u201cMessage Start Event (Form)\u201d and \u201cReceive Task (Form)\u201d that can be set up as a Web form accessible from outside.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/web-form-featured-image.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/web-form-featured-image.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/web-form-featured-image.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/web-form-featured-image.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/web-form-featured-image.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":92570,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/choices-aws-lambda-rds-terraform\/","url_meta":{"origin":193034,"position":1},"title":"Using Amazon RDS as an External Master (Terraform)","author":"Shiho Tatsumi","date":"2020-08-13","format":false,"excerpt":"Utilizing Data managed in Amazon RDS (Relational Database Service) as the external master of the Search Select Box of Questetra BPM Suite. Creating an AWS resource with Terraform.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/Choices-AWS-Lambda-RDS.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/Choices-AWS-Lambda-RDS.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/Choices-AWS-Lambda-RDS.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/Choices-AWS-Lambda-RDS.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2020\/07\/Choices-AWS-Lambda-RDS.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":73584,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/message-start-event-http-browser\/","url_meta":{"origin":193034,"position":2},"title":"Starting a Case from Outside of Questetra BPM Suite (Preparatory Chapter)","author":"Hirotaka NISHI","date":"2018-12-13","format":false,"excerpt":"Questetra BPM Suite has a feature to Start a Process by an HTTP request from external systems. I will show you how to use this \"Message Start Event (HTTP)\" which is useful for advancing intersystem cooperation. In this post, I will focus mainly on setting on the Workflow App side.","rel":"","context":"In &quot;Questetra Developers Blog&quot;","block_context":{"text":"Questetra Developers Blog","link":"https:\/\/support.questetra.com\/en\/category\/developer-blog\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/09\/external-start-en-fi.jpg?fit=1200%2C655&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/09\/external-start-en-fi.jpg?fit=1200%2C655&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/09\/external-start-en-fi.jpg?fit=1200%2C655&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/09\/external-start-en-fi.jpg?fit=1200%2C655&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2026\/09\/external-start-en-fi.jpg?fit=1200%2C655&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":93945,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/choices-aws-lambda-kintone\/","url_meta":{"origin":193034,"position":3},"title":"Using Kintone App as an External Master","author":"Shiho Tatsumi","date":"2020-08-26","format":false,"excerpt":"We are going to use data that has been managed by kintone as the external options master for Search Select Box in Questetra BPM Suite. 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