{"id":193040,"date":"2026-09-03T11:56:59","date_gmt":"2026-09-03T02:56:59","guid":{"rendered":"https:\/\/support.questetra.com\/?p=193040"},"modified":"2026-09-03T11:57:07","modified_gmt":"2026-09-03T02:57:07","slug":"what-will-happen-to-the-operational-records-of-the-past-when-i-delete-a-user","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/faq\/what-will-happen-to-the-operational-records-of-the-past-when-i-delete-a-user\/","title":{"rendered":"What will Happen to the Operational Records of the Past when I Delete a User?"},"content":{"rendered":"<dl>\n<dt>Question.<\/dt>\n<dd>\n<p>What will happen to the past Operational records when I delete a User?<\/p>\n<\/dd>\n<dt>Answer.<\/dt>\n<dd>\n<p>Operational records and values entered in User-type Data Items will remain even after the deletion of the User.<\/p>\n<\/dd>\n<\/dl>\n<p>\u00a0<\/p>\n<p>You might want to remove a Questetra User account when someone retires, etc. For example, let&#8217;s suppose Mr. Solomon had retired.<\/p>\n<p>In Questetra, the operating records of Mr. Solomon&#8217;s data remain, even after you&#8217;ve deleted the User account of Mr. Solomon; it will not appear blank.<\/p>\n<ul>\n<li data-list-item-id=\"e6e11c175e237299ea22d5c60fba97197\">&#8220;Operator&#8221; in [Operation History and Current Status] in Case Detail<\/li>\n<li data-list-item-id=\"ebc5728615ad4edd5614fccb610a71774\">The value &#8220;Mr. Solomon&#8221; that has been entered in User-type Data Item<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<p><img data-recalc-dims=\"1\" decoding=\"async\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2018\/07\/360008234772.png?ssl=1\" alt=\"User-Delete-Process-Detail-en.png\"><\/p>\n<p>However, you must be careful when searching past records (Case Search, etc.).<\/p>\n<p>Although you can specify a User as a filter in the\u00a0Search function, only existing Users will be displayed. Therefore, please note that <strong>you cannot specify a Deleted User (in this situation Mr.Solomon) as a search criteria<\/strong>.\u00a0<br \/>(You can view Mr. Solomon in the Case Detail screen, however, you will need to access it via other search criteria such as &#8220;Start date&#8221;, etc.) \u00a0<\/p>\n<p>In addition, when you remove the User account of Mr. Solomon, you will need to specify a User who will take over the Cases allocated to them in [My Tasks] after deletion.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Question. What will happen to the past Operational records when I delete a User? Answer. Operational records and values entered in User-type Data Items will remain even after the deletion of the User. \u00a0 You might want to remove a Questetra User account when someone retires, etc. For example, let&#8217;s suppose Mr. Solomon had retired. [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"single-faq","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[5695],"tags":[],"faq_section":[5718],"class_list":["post-193040","post","type-post","status-publish","format-standard","hentry","category-faq","faq_section-5718"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"newspack-article-block-landscape-large":false,"newspack-article-block-portrait-large":false,"newspack-article-block-square-large":false,"newspack-article-block-landscape-medium":false,"newspack-article-block-portrait-medium":false,"newspack-article-block-square-medium":false,"newspack-article-block-landscape-intermediate":false,"newspack-article-block-portrait-intermediate":false,"newspack-article-block-square-intermediate":false,"newspack-article-block-landscape-small":false,"newspack-article-block-portrait-small":false,"newspack-article-block-square-small":false,"newspack-article-block-landscape-tiny":false,"newspack-article-block-portrait-tiny":false,"newspack-article-block-square-tiny":false,"newspack-article-block-uncropped":false},"uagb_author_info":{"display_name":"Kitao","author_link":"https:\/\/support.questetra.com\/en\/author\/kitao\/"},"uagb_comment_info":0,"uagb_excerpt":"Question. What will happen to the past Operational records when I delete a User? Answer. Operational records and values entered in User-type Data Items will remain even after the deletion of the User. \u00a0 You might want to remove a Questetra User account when someone retires, etc. For example, let&#8217;s suppose Mr. Solomon had retired.&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-Ody","jetpack-related-posts":[{"id":68632,"url":"https:\/\/support.questetra.com\/en\/versions\/version-1135\/","url_meta":{"origin":193040,"position":0},"title":"v11.3.5 2017-08-07 Fixed Bug, and Announcement of Specification Change","author":"Hirotaka NISHI","date":"2017-07-31","format":false,"excerpt":"Release Overview Date Release Mon. Aug. 7th, 2017 Changes to be Noted Check out also the plans of changes in future versions[Plans of Future Changes] at the bottom of this page. 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Oct. 7th, 2019 Changes to be Noted When the sub-type of Select type is \"radio button\/select box\/check box\", an upper limit will be applied for the number of items displayed on the Task Operating screen (Displays up to 1000 items)In [Throwing Message Intermediate Event (HTTP)],\u2026","rel":"","context":"In &quot;Version Info&quot;","block_context":{"text":"Version Info","link":"https:\/\/support.questetra.com\/en\/category\/versions\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/version-11120-fi-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/version-11120-fi-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/version-11120-fi-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/version-11120-fi-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/version-11120-fi-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":74763,"url":"https:\/\/support.questetra.com\/en\/developer-blog\/google-drive-items\/","url_meta":{"origin":193040,"position":3},"title":"Utilizing Google Drive from Workflow &#8211; Sending files to people outside the company","author":"Hirotaka NISHI","date":"2020-10-30","format":false,"excerpt":"Google Drive is a cloud storage service offered by Google. 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(appended on 2017-11-07) Free SaaS Edition\uff1aNov. 20th, 2017 Paid Edition\uff1a2 to 4\u2026","rel":"","context":"In &quot;Version Info&quot;","block_context":{"text":"Version Info","link":"https:\/\/support.questetra.com\/en\/category\/versions\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2017\/11\/version-1150-fi-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2017\/11\/version-1150-fi-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2017\/11\/version-1150-fi-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2017\/11\/version-1150-fi-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2017\/11\/version-1150-fi-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/193040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=193040"}],"version-history":[{"count":1,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/193040\/revisions"}],"predecessor-version":[{"id":194518,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/193040\/revisions\/194518"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=193040"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=193040"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=193040"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=193040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}