{"id":70137,"date":"2018-07-19T09:32:05","date_gmt":"2018-07-19T00:32:05","guid":{"rendered":"https:\/\/support.questetra.com\/trouble-20180719\/"},"modified":"2021-03-08T14:35:19","modified_gmt":"2021-03-08T05:35:19","slug":"trouble-20180719","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180719\/","title":{"rendered":"Jul. 19 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#dbdbdb;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#f5f5f5;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">This problem has been recovered already.<\/div><\/div>\nSome of the customers of &#8216;Questetra BPM Suite SaaS Edition&#8217; could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience.<\/p>\n<h3>Trouble Date<\/h3>\n<ul>\n<li>\nOccurred: 2018-07-19 7:30 [UTC +9:00]\n<ul>\n<li>2018-07-18 22:30 [UTC]<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li>\nRecovered: 2018-07-19 8:09 [UTC +9:00]\n<ul>\n<li>2018-07-18 23:09 [UTC] (39 minutes period)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>What Occurred<\/h3>\n<p>Particular customers of SaaS Edition could not access to Questetra BPM Suite.<\/p>\n<h3>Cause of Trouble<\/h3>\n<p>Application server host failure<\/p>\n<h3>Reaction<\/h3>\n<p>Recovered by restarting the application server<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some of the customers of &#8216;Questetra BPM Suite SaaS Edition&#8217; could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":103093,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[4680],"tags":[299],"faq_section":[],"class_list":["post-70137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-incident","tag-saas"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?resize=150%2C200&ssl=1",150,200,true],"ne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NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Some of the customers of &#8216;Questetra BPM Suite SaaS Edition&#8217; could not login the service during the period of between 7:30 and 8:09 on 19th of July 2018 [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-07-19 7:30 [UTC +9:00] 2018-07-18 22:30 [UTC] Recovered: 2018-07-19&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-iff","jetpack-related-posts":[{"id":67665,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180209\/","url_meta":{"origin":70137,"position":0},"title":"Feb. 9 (UTC+9) Access Trouble Occurred on Part of User Environment of Free SaaS (Recovered)","author":"Hirotaka NISHI","date":"2018-02-14","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 11:00 and 11:47 on February 9th, 2018 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-02-09 11:00 [UTC +9:00] 2018-02-09\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":69103,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20180605\/","url_meta":{"origin":70137,"position":1},"title":"Jun. 5 (UTC+9) Access Trouble Occurred on Part of User Environment (Recovered)","author":"Hirotaka NISHI","date":"2018-06-06","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 22:29 and 23:30 on 5th of June [JST], for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2018-06-05 22:29 [UTC +9:00] 2018-06-05\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76383,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190423\/","url_meta":{"origin":70137,"position":2},"title":"Apr. 23rd (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-04-24","format":false,"excerpt":"Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 6:12 and 9:19 on 23rd of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-23 06:12 [UTC\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":67683,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20171231\/","url_meta":{"origin":70137,"position":3},"title":"Dec. 31 (UTC+9) Access Trouble Occurred on Part of User Environment (on Server base in Germany) (Recovered)","author":"Hirotaka NISHI","date":"2018-01-04","format":false,"excerpt":"Some of the customers of \u2018Questetra BPM Suite SaaS Edition\u2019 could not login the service during the period of between 11:20 and 11:49 on December 31st, 2017 (UTC+9:00), for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2017-12-31 11:20 [UTC +9:00] 2017-12-31\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76324,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190421\/","url_meta":{"origin":70137,"position":4},"title":"Apr. 21st (UTC+9) Access Trouble Occurred on Part of Business Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-04-22","format":false,"excerpt":"Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 14:12 and 16:49 on 21st of April, for occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-21 14:12 [UTC +9:00]2019-04-12 05:12 [UTC]Recovered:\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":76419,"url":"https:\/\/support.questetra.com\/en\/incident\/trouble-20190424\/","url_meta":{"origin":70137,"position":5},"title":"Apr. 24th (UTC+9) Access Trouble Occurred on Part of Starter Plan (Recovered)","author":"Hirotaka NISHI","date":"2019-04-24","format":false,"excerpt":"Some of the customers of Questetra BPM Suite SaaS Edition could not login the service during the period of between 4:46 and 13:24 on 24th of April 2019 [JST], for the occurrence of access trouble. We deeply apologize to the customers for your inconvenience. Trouble Date Occurred: 2019-04-24 04:46 [UTC\u2026","rel":"","context":"In &quot;Incident Info&quot;","block_context":{"text":"Incident Info","link":"https:\/\/support.questetra.com\/en\/category\/incident\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/outage-fi-en-1200x675-1.png?fit=1200%2C675&ssl=1","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/70137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=70137"}],"version-history":[{"count":2,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/70137\/revisions"}],"predecessor-version":[{"id":75235,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/70137\/revisions\/75235"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/103093"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=70137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=70137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=70137"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=70137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}