{"id":73649,"date":"2018-12-18T16:26:46","date_gmt":"2018-12-18T07:26:46","guid":{"rendered":"https:\/\/support.questetra.com\/addons\/email-start-parse\/"},"modified":"2026-04-14T15:21:52","modified_gmt":"2026-04-14T06:21:52","slug":"email-start-parse","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/developer-blog\/email-start-parse\/","title":{"rendered":"Parsing the Content of Email and make Automatic Settings Based on It"},"content":{"rendered":"\n
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Parsing the Content of Email and make Automatic Settings Based on It<\/div>
Introducing how to automatically Start a Process by receiving an email, and to input the data into Data Items automatically by parsing the contents of the email.<\/div><\/div>\n\n\n

Hi there,
This time I will talk about the implementation of simple JavaScript.<\/p>\n

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We often receive the following sort of requests:
“I would like to start work based on the contents of an email that has been received!”<\/strong><\/p>\n

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This can be achieved using the [Message Start Event (email)]<\/a>!<\/p>\n

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*Normally, a Script Task cannot be placed before the first Human Task. However, it can be placed if the start event is an automatic start event. (Convenient!)<\/div><\/div>
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Among Questetra BPM Suite Users this function is relatively well known.
By retrieving Email from systems other than Questetra BPM Suite, system coordination can be implemented easily.<\/p>\n

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You will be free from boring tasks such as receiving prosaic emails, and copying and pasting them into another system.<\/strong><\/p>\n

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However, we also hear requests from some Questetra BPM Suite Users like<\/p>\n

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“We automatically import order notification emails from mission-critical systems into Questetra BPM Suite and process them. It’s handy, but very troublesome to copy and paste customer names, order amounts, etc. into the input form from the body of the email! Couldn’t you find some other way?”<\/strong><\/p>\n

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We can do something about it!<\/strong>
In cases where the email has a standard format we can deal with it by using a Script Task<\/p>\n

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Email Body Example<\/h3>\n

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Customer Name: AAA Corporation<\/p>\n

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Since the refurbishment will be completed on May 4, 2019, please make drawings according to the specifications.
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Delivery time is until December 20, 2018.
— 
<\/span>Questetra, Inc.
Jack Brown <jack-b@example.com>
Branch Name: East branch Group Name: Construction group<\/p>\n<\/blockquote>\n

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If the email body consists of the following standard format:<\/p>\n

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