{"id":74219,"date":"2021-02-05T10:55:00","date_gmt":"2021-02-05T01:55:00","guid":{"rendered":"https:\/\/support.questetra.com\/?p=74219"},"modified":"2026-06-03T12:21:24","modified_gmt":"2026-06-03T03:21:24","slug":"design-request-handling-process-20180219","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/design-request-handling-process-20180219\/","title":{"rendered":"Designing Request Handling Flow"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-soft\" id=\"\" style=\"border-color:#44bbbb;border-radius:0px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#77eeee;color:#000000;border-top-left-radius:0px;border-top-right-radius:0px\">Designing Request Handling Flow<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:0px;border-bottom-right-radius:0px\">Requests from within the company are processed in this section. The designer responsible is appointed at the [2. Designate] Step, and the output such as .jpeg file or .ai file is attached at [3. Create]. It is assumed that the App is invoked as a sub-process.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>BPMN Nodes<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"wp-block-list fa-ul\">\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">1<\/span><\/span><\/span> <strong>1. Request designing<\/strong> The requester enters the details of the desired design and requests the production.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">5<\/span><\/span><\/span> <strong>1x. Rework<\/strong> The requester answers questions from the design team.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">4<\/span><\/span><\/span> <strong>2. Designate<\/strong> The person in charge of the design team appoints the person in charge of production. Returns it to the requester If there are any deficiencies or doubts in the request.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">6<\/span><\/span><\/span> <strong>3. Create<\/strong> The nominated person will produce the requested design and writes an explanation and reflection respectively on the product. Also able to ask for other&#8217;s opinions on reflection.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">7<\/span><\/span><\/span> <strong>3b. Review<\/strong> Review underwriter enters his thoughts and comments on the reflections.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">8<\/span><\/span><\/span> <strong>4. Check<\/strong> The person in charge checks the product and returns it to rework until satisfied. When completed, it is delivered to the requester with a description.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">15<\/span><\/span><\/span> <strong>5. Confirm <\/strong> The requester confirms the designed deliverable.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"fal fa-rectangle-landscape fa-lg\" style=\"color:#666666;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">12<\/span><\/span><\/span> <strong>x1. Design report<\/strong> The system generates a report inserting data such as the creator, the recipient, and the amount.<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"818\" height=\"630\" data-attachment-id=\"101396\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/design-request-handling-process-20180219\/attachment\/design-request-handling-process-20180219-218-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?fit=978%2C753&amp;ssl=1\" data-orig-size=\"978,753\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"design-request-handling-process-20180219-218-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?fit=818%2C630&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en-818x630.png?resize=818%2C630&#038;ssl=1\" alt=\"\" class=\"wp-image-101396\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?resize=818%2C630&amp;ssl=1 818w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?resize=409%2C315&amp;ssl=1 409w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?resize=768%2C591&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2021\/02\/design-request-handling-process-20180219-218-en.png?w=978&amp;ssl=1 978w\" sizes=\"auto, (max-width: 818px) 100vw, 818px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons<ul><li>Start Event<\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-http\/\">Message Start Event (HTTP)<\/a><\/li><li>Join Gateway<\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/exclusive-gateway\/\">XOR Gateway<\/a><\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\" rel=\"noreferrer noopener\">Human Task<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/service-task-data-assignment\/\">Update Data<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-http\/\">Throwing Message Intermediate Event (HTTP)<\/a><\/li>\n\n\n\n<li>End Event<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"vars\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Variables (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Requester Info =<\/strong> <span style=\"font-style:italic;\"> 0<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Requester<\/strong> <span style=\"font-style:italic;\">q_Requester 1<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>URL of Catching Event<\/strong> <span style=\"font-style:italic;\">q_URL 2<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Process ID<\/strong> <span style=\"font-style:italic;\">q_Process 3<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Catching Event Key<\/strong> <span style=\"font-style:italic;\">q_Key 4<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Contents of request =<\/strong> <span style=\"font-style:italic;\"> 5<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Work type<\/strong> <span style=\"font-style:italic;\">q_Type 6<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Select Box)\"><\/i><\/span> <strong>Budget<\/strong> <span style=\"font-style:italic;\">q_Budget 7<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-calendar-alt fa-lg\" style=\"color:#5FB404;\" title=\"Date (Y\/M\/D)\"><\/i><\/span> <strong>Desired due date<\/strong> <span style=\"font-style:italic;\">q_Due 8<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>File format<\/strong> <span style=\"font-style:italic;\">q_Format 9<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Purpose of request<\/strong> <span style=\"font-style:italic;\">q_Purpose 10<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Detailes of requirement<\/strong> <span style=\"font-style:italic;\">q_Details 11<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Related files<\/strong> <span style=\"font-style:italic;\">q_Related 12<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Communication =<\/strong> <span style=\"font-style:italic;\"> 13<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span> <strong>Internal memo<\/strong> <span style=\"font-style:italic;\">q_Memo 14<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Final deliverable (adjusted)=<\/strong> <span style=\"font-style:italic;\"> 20<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Receptant<\/strong> <span style=\"font-style:italic;\">q_Receptant 21<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span> <strong>Contract amount<\/strong> <span style=\"font-style:italic;\">q_Contract 22<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Deliverable text<\/strong> <span style=\"font-style:italic;\">q_Text 23<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Deliverable file<\/strong> <span style=\"font-style:italic;\">q_deliverableFile 24<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Design report<\/strong> <span style=\"font-style:italic;\">q_reportText 27<\/span>: Automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Designer =<\/strong> <span style=\"font-style:italic;\"> 15<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Designer<\/strong> <span style=\"font-style:italic;\">q_Designer 16<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Deliverable text draft<\/strong> <span style=\"font-style:italic;\">q_Text_Draft 17<\/span><span style=\"color:#990000;\">*<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Deliverable file draft<\/strong> <span style=\"font-style:italic;\">q_File_Draft 18<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Reluctance or apprehension about the design<\/strong> <span style=\"font-style:italic;\">q_Reluctance 19<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>How do you think regarding Reluctance or apprehension about the design above<\/strong> <span style=\"font-style:italic;\">q_Review 25<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Review comment<\/strong> <span style=\"font-style:italic;\">q_Comment 26<\/span>: <\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qbpms-app-archive.s3.ap-northeast-1.amazonaws.com\/online-demo-en-backup\/m112-Designing_Request_Handling_Flow.qar\">Designing_Request_Handling_Flow.qar<\/a> (Latest)<\/li>\n\n\n\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1gQ4cJiE-oUefIRdIxui_49Lj5CUzEjG1&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">design-request-handling-process-20180219-220-en.qar<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> Only available for <span style=\"color:#4a86e8\" class=\"has-inline-color\"><strong>Professional<\/strong><\/span> edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-wrench\"><\/i> Arrangement Tips<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The following App is available, which is a mechanism to call this App and start it automatically\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/templates\/deign-request-20180219\/\">Design Request<\/a><\/li>\n\n\n\n<li>By using the above App, you can build a mechanism to call design requests in the middle of work in various departments in the company<\/li>\n\n\n\n<li>Please use it as a reference when constructing work that is separated from the organizational structure, not limited to design production<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scenario: <a href=\"https:\/\/en.workflow-sample.net\/2018\/02\/process-improvement-saas-vendor-2.html\">Episode 575: Business Improvement in SaaS Vendor Operation (Part 2)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360052780932-Settings-Required-When-Importing-an-Archive\" target=\"_blank\" rel=\"noreferrer noopener\">Settings Required When Importing an Archive<\/a><\/li>\n\n\n\n<li>Manual: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245432-M221\" target=\"_blank\" rel=\"noreferrer noopener\">M221: Auto Start Triggered by HTTP Request<\/a><\/li>\n\n\n\n<li>Manual: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245572-M225\" target=\"_blank\" rel=\"noreferrer noopener\">M225: Auto Sending of HTTP Request with Business data Inserted<\/a><\/li>\n\n\n\n<li>Manual: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002262731-M411-Auto-starting-a-Billing-Process-Triggered-by-a-Shipping-Process-\">M411: Auto-starting a \u201cBilling Process\u201d Triggered by a \u201cShipping Process\u201d<\/a><\/li>\n\n\n\n<li>Reference: <a href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024292872-R2272-Automatic-Assignment-to-String-type\">R2272: Automatic Assignment to String-type<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Requests from within the company are processed. The designer in charge is appointed at [2. Designate], and the output such as jpeg file or ai file is attached at [3. Create]. It is also assumed to be invoked to be a 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Genichi","author_link":"https:\/\/support.questetra.com\/en\/author\/imamuragenichi\/"},"uagb_comment_info":0,"uagb_excerpt":"Requests from within the company are processed. The designer in charge is appointed at [2. Designate], and the output such as jpeg file or ai file is attached at [3. Create]. It is also assumed to be invoked to be a \u201csub-process\u201d.","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-jj5","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":79943,"url":"https:\/\/support.questetra.com\/en\/templates\/work-request-flow-20180305\/","url_meta":{"origin":74219,"position":0},"title":"Work Request Flow","author":"Hirotaka NISHI","date":"2021-03-15","format":false,"excerpt":"Records and manages work requests and completion reports. The requester appoints the request destination and inputs the work contents and desired completion date at the Step of [1. Input Request]. Employees who have been appointed carry out the requested work and report the completion at the Step of [2. 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