{"id":74411,"date":"2019-01-21T14:02:42","date_gmt":"2019-01-21T05:02:42","guid":{"rendered":"https:\/\/support.questetra.com\/?p=74411"},"modified":"2022-06-23T16:08:07","modified_gmt":"2022-06-23T07:08:07","slug":"guest-complaints-sharing-process-20180109","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/guest-complaints-sharing-process-20180109\/","title":{"rendered":"Guest Complaints Sharing Process"},"content":{"rendered":"
\n\n\n\n

<\/i> PAGE UPDATED<\/h3>\n
<\/i> https:\/\/support.questetra.com\/templates\/information-sharing-in-shift-work-20180109\/<\/a><\/div>\n\n\n<\/div><\/div>\n\n\n\n
Guest Complaints Sharing Process<\/div>
If there is a complaint from the guest, it will be recorded in [0. Entr. Guest \/ Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].
https:\/\/support.questetra.com\/templates\/guest-complaints-sharing-process-20180109\/<\/a>
2019 (CC BY-SA 4.0) Questetra, Inc.<\/span><\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n
<\/span>Nodes<\/div>
\n0. Entr. Guest \/ Complaint<\/span>\n1. Rprt. Checked-out<\/span>\n2. Clean up<\/span>\n2x. Rework<\/span>\n3. Inspect room<\/span>\nSet Title<\/span>\nSet Title<\/span>\nSet Title<\/span>\n<\/div><\/div><\/div>\n\n\n\n
<\/span>Data<\/div>
\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
<\/i> guide<\/span><\/td>\n= Guest’s general info =<\/td>\n<\/tr>\n
<\/i> radio<\/span><\/td>\nExtra bed<\/td>\n<\/tr>\n
<\/i> radio<\/span><\/td>\nParking<\/td>\n<\/tr>\n
<\/i> radio<\/span><\/td>\nChildren under 3<\/td>\n<\/tr>\n
<\/i> radio<\/span><\/td>\nPet<\/td>\n<\/tr>\n
<\/i> multiple<\/span><\/td>\nGoods rental<\/td>\n<\/tr>\n
<\/i> multiple<\/span><\/td>\nMultiple rooms<\/td>\n<\/tr>\n
<\/i> guide<\/span><\/td>\n= Internal communication =<\/td>\n<\/tr>\n
<\/i> discuss<\/span><\/td>\nInternal memo<\/td>\n<\/tr>\n
<\/i> datetime<\/span><\/td>\n\uff08Delivery time\uff09<\/td>\n<\/tr>\n
<\/i> guide<\/span><\/td>\n= Room to be housekept =<\/td>\n<\/tr>\n
<\/i> select<\/span><\/td>\nStorey<\/td>\n<\/tr>\n
<\/i> select<\/span><\/td>\nRoom no.<\/td>\n<\/tr>\n
<\/i> multiple<\/span><\/td>\nInstruction from Front desk<\/td>\n<\/tr>\n<\/tbody><\/table>\n<\/div><\/div>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n
<\/div>\n\n\n\n

<\/i> Download<\/h3>\n\n\n\n

http:\/\/archive.workflow-sample.net\/home\/en\/20180109-Housekeeping_flow-Complaints_Record-en.qar<\/a><\/p>\n\n\n\n

<\/i> Process Modeling Story<\/h3>\n\n\n\n

https:\/\/en.workflow-sample.net\/2018\/01\/process-improvement-hotel2.html<\/a><\/p>\n\n\n\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

If there is a complaint from the guest, it will be recorded in [0. Entr. Guest \/ Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o’clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].<\/p>\n","protected":false},"author":2,"featured_media":74414,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[321,494],"class_list":["post-74411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-information-control","tag-routine-report"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1",855,677,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=398%2C315&ssl=1",398,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=768%2C608&ssl=1",768,608,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=796%2C630&ssl=1",796,630,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1",855,677,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?fit=855%2C677&ssl=1",855,677,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=855%2C677&ssl=1",855,677,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=855%2C677&ssl=1",855,677,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=855%2C677&ssl=1",855,677,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=600%2C677&ssl=1",600,677,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=800%2C677&ssl=1",800,677,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/01\/diagram-guest-complaints-sharing-process-20180109-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["htt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Genichi","author_link":"https:\/\/support.questetra.com\/en\/author\/imamuragenichi\/"},"uagb_comment_info":0,"uagb_excerpt":"If there is a complaint from the guest, it will be recorded in [0. Entr. Guest \/ Complaint]. The front representative can recognize the occurrence of complaints by automatic mail at 5 o'clock in the morning. The content to be shared by the cleaning staff from the front manager is entered in [1. Rprt. Checked-out].","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-jmb","jetpack_likes_enabled":true,"jetpack-related-posts":[{"id":79872,"url":"https:\/\/support.questetra.com\/en\/templates\/information-sharing-in-shift-work-20180109\/","url_meta":{"origin":74411,"position":0},"title":"Information sharing under the division of labor\/with other departments","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Manages customer service at the hotel business. When the front desk staff inputs the customer's checkout at the Step of [1 Report Checked-out], the room cleaning staff carries out the cleaning and ends with [3 Inspect room]. 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