{"id":75429,"date":"2021-02-01T16:36:00","date_gmt":"2021-02-01T07:36:00","guid":{"rendered":"https:\/\/support.questetra.com\/developer-blog\/answer-drafting-flow-20161219\/"},"modified":"2023-03-17T16:02:30","modified_gmt":"2023-03-17T07:02:30","slug":"answer-drafting-flow-20161219","status":"publish","type":"post","link":"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20161219\/","title":{"rendered":"Answer Drafting Flow"},"content":{"rendered":"<div class=\"su-note\"  style=\"border-color:#e5dab2;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\"><div class=\"su-note-inner su-u-clearfix su-u-trim\" style=\"background-color:#FFF4CC;border-color:#ffffff;color:#333333;border-radius:3px;-moz-border-radius:3px;-webkit-border-radius:3px;\">\n<h3><i class=\"fal fa-exclamation-circle\"><\/i> PAGE UPDATED<\/h3>\n<div style=\"text-align: center;\"><i class=\"fal fa-truck fa-lg\"><\/i> <a href=\"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20230317\/\">https:\/\/support.questetra.com\/templates\/answer-drafting-flow-20230317\/<\/a><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b6305;border-radius:3px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3E9638;color:#FFFFFF;border-top-left-radius:1px;border-top-right-radius:1px\">Answer Drafting Flow<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:1px;border-bottom-right-radius:1px\">Accepts questions and designates personnel to create the answer. After receiving a question via a web form or email, the person responsible for preparing the answer will be appointed at the Step [2. Jurisdiction to answer]. Answers are drafted by AI, and person responsible completes it. At the [5. Reviewing terminology and legal] Step the content of the answer is checked, and if approved it will proceed to the following Step.<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1\" data-anchor=\"nodes\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>BPMN Nodes<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<ul class=\"fa-ul wp-block-list\">\n<li><strong>1. Accepting questions and forwarding to the Cabinet<\/strong> The person in charge accepts the question and sends it to the Cabinet.<\/li>\n\n\n\n<li><strong>2. Jurisdiction to answer<\/strong> The person in charge appoints the answer creator.<\/li>\n\n\n\n<li> <strong>3. Creration of answer<\/strong> The appointed person instructs AI (fictitious) to create an answer or brings up an objection against the officer.<\/li>\n\n\n\n<li><strong>4. Completion of answer<\/strong> The person in charge completes the answer sentence based on the answer created by AI.<\/li>\n\n\n\n<li><strong>5. Reviewing terminology and legal<\/strong> Cabinet Legislation Bureau official examines the legal conformity of the answer and returns any deficiencies.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">10<\/span><\/span><\/span> <strong>6. Confirmation<\/strong> Cabinet Affairs officer accepts the answer and submits it to the Secretariat.<\/li>\n\n\n\n<li><span class=\"fa-li\"><span class=\"fa-layers fa-fw\"><i class=\"far fa-rectangle-landscape fa-lg\" style=\"color:#4a86e8;\"><\/i><span class=\"fa-layers-text\" data-fa-transform=\"shrink-8\">11<\/span><\/span><\/span> <strong>7. Acceptance of answer<\/strong> Secretariat accepts the answer.<\/li>\n\n\n\n<li><strong>x1. Draft by AI<\/strong> This Step is fictitious (Questetra doesn&#8217;t have such an AI feature at this time).<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"diagram\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Workflow Diagram (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n\n\n\n<figure class=\"wp-block-image aligncenter size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"618\" data-attachment-id=\"101021\" data-permalink=\"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20161219\/attachment\/answer-drafting-flow-20161219-218-en\/\" data-orig-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?fit=1164%2C703&amp;ssl=1\" data-orig-size=\"1164,703\" data-comments-opened=\"0\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"answer-drafting-flow-20161219-218-en\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?fit=1024%2C618&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en-1024x618.png?resize=1024%2C618&#038;ssl=1\" alt=\"\" class=\"wp-image-101021\" srcset=\"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?resize=1024%2C618&amp;ssl=1 1024w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?resize=522%2C315&amp;ssl=1 522w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?resize=768%2C464&amp;ssl=1 768w, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/03\/answer-drafting-flow-20161219-218-en.png?w=1164&amp;ssl=1 1164w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>BPMN Icons<ul><li>Start Event<\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-email\/\" target=\"_blank\">Message Start Event (email)<\/a><\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/message-start-event-form\/\" target=\"_blank\" rel=\"noreferrer noopener\">Message Start Event (form)<\/a><\/li><li>End Event<\/li><li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/exclusive-gateway\/\" target=\"_blank\" rel=\"noreferrer noopener\">XOR Gateway<\/a><\/li><\/ul>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/throwing-message-intermediate-event-email\/\" target=\"_blank\" rel=\"noreferrer noopener\">Throwing Message Intermediate Event (email)<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/bpmn-icons\/human-task\/\" target=\"_blank\">Human Task<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/support.questetra.com\/en\/addons\/string-get-number-of-characters-2021\/\" target=\"_blank\" rel=\"noreferrer noopener\">String, Get Number of Characters<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<\/div><\/div>\n\n\n<div class=\"su-spoiler su-spoiler-style-modern-light su-spoiler-icon-plus-square-1 su-spoiler-closed\" data-anchor=\"vars\" data-scroll-offset=\"0\" data-anchor-in-url=\"no\"><div class=\"su-spoiler-title\" tabindex=\"0\" role=\"button\"><span class=\"su-spoiler-icon\"><\/span>Variables (click to open)<\/div><div class=\"su-spoiler-content su-u-clearfix su-u-trim\">\n<ul class=\"fa-ul\">\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Question =<\/strong> <span style=\"font-style:italic;\"> 0<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box single line)\"><\/i><\/span> <strong>Asked by<\/strong> <span style=\"font-style:italic;\">q_Asked 1<\/span>: Automatically set at Start Events<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-list-alt fa-lg\" style=\"color:#AEB404;\" title=\"Select (Radio Button)\"><\/i><\/span> <strong>Classification<\/strong> <span style=\"font-style:italic;\">q_Classification 2<\/span>: Automatically set at the Form Start Event<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Body of question<\/strong> <span style=\"font-style:italic;\">q_Body 3<\/span>: Automatically set at Start Events<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Question Attachment<\/strong> <span style=\"font-style:italic;\">q_Attachment 4<\/span>: Automatically set at Start Events<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Answer =<\/strong> <span style=\"font-style:italic;\"> 5<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-user fa-lg\" style=\"color:#04B45F;\" title=\"User (Select Box)\"><\/i><\/span> <strong>Person in charge<\/strong> <span style=\"font-style:italic;\">q_Person 6<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-clock fa-lg\" style=\"color:#5FB404;\" title=\"Datetime\"><\/i><\/span> <strong>Answer deadline<\/strong> <span style=\"font-style:italic;\">q_Answer 7<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-font fa-lg\" style=\"color:#B40404;\" title=\"String (Text Box multiple lines)\"><\/i><\/span> <strong>Body of Answer<\/strong> <span style=\"font-style:italic;\">q_Body_Answer 8<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-percent fa-lg\" style=\"color:#B45F04;\" title=\"Numeric\"><\/i><\/span> <strong>(Number of characters)<\/strong> <span style=\"font-style:italic;\">q_Number 12<\/span>: Automatically set at x1.<\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-copy fa-lg\" style=\"color:#04B404;\" title=\"File\"><\/i><\/span> <strong>Answer Attachment<\/strong> <span style=\"font-style:italic;\">q_Attachment2 9<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-info fa-lg\" style=\"color:#5F04B4;\" title=\"Guide Panel\"><\/i><\/span> <strong>= Memo =<\/strong> <span style=\"font-style:italic;\"> 10<\/span>: <\/li>\n<li><span class=\"fa-li\"><i class=\"fal fa-comments fa-lg\" style=\"color:#045FB4;\" title=\"Discussion\"><\/i><\/span> <strong>Internal message<\/strong> <span style=\"font-style:italic;\">q_Message 11<\/span>: <\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-cloud-download-alt\"><\/i> Download<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1vJ1KBqDWWNo5g3IJR_qH-rMh5uPDX4Mz&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">answer-drafting-flow-20161219-236-en.qar<\/a>\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/drive.google.com\/uc?id=1UdAHhSInc-dS-1Z3TvmBd1tTSqAOnIpU&amp;export=download\" target=\"_blank\" rel=\"noreferrer noopener\">answer-drafting-flow-20161219-236-en.csv<\/a> (for Importing Data Item Definitions)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-right has-small-font-size wp-block-paragraph\"><i class=\"fal fa-info-circle\"><\/i> This archive contains the BPMN icons that are not available in the Basic edition.<\/p>\n\n\n<div class=\"su-divider su-divider-style-dashed\" style=\"margin:30px 0;border-width:8px;border-color:#009900\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-lightbulb-exclamation\"><\/i> Notes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You need to associate the Swimlane settings according to your organizational structure upon import<\/li>\n\n\n\n<li>The Step x1. Draft by AI is fictitious\n<ul class=\"wp-block-list\">\n<li>At this time, Questetra does not have such an AI function<\/li>\n\n\n\n<li>The process that is implemented is a character counter<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-wrench\"><\/i> Arrangement Tips<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You can use it in the Advanced environment by deleting the x1. Draft by AI Step\n<ul class=\"wp-block-list\">\n<li>Import the archive, then remove the icon in edit mode and connect with the arrow path<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><i class=\"fal fa-balance-scale\"><\/i> See also<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scenario: <a rel=\"noreferrer noopener\" href=\"https:\/\/en.workflow-sample.net\/2016\/12\/answers-in-the-diet.html\" target=\"_blank\">Episode 514: Politicians should Show Us &#8220;Productivity Improvement&#8221; Practically!<\/a><\/li>\n\n\n\n<li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.questetra.com\/en\/learning\/archive-import-settings\/\" target=\"_blank\">Settings Required When Importing an Archive<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245052-M202-Set-the-Deadline-for-Each-Step\" target=\"_blank\">M202: Set the Deadline for Each Step<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002245412-M220-Auto-Start-Triggered-by-Public-Web-Form-Entry\" target=\"_blank\">M220: Auto Start Triggered by Public Web Form Entry<\/a><\/li>\n\n\n\n<li>Manual: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360002260611-M230-Auto-Executing-Complicated-Data-Processing-ECMAScript-\" target=\"_blank\">M230: Auto Executing Complicated Data Processing (ECMAScript)<\/a><\/li>\n\n\n\n<li>Reference: <a rel=\"noreferrer noopener\" href=\"https:\/\/questetra.zendesk.com\/hc\/en-us\/articles\/360024574471-R2300-Java-Classes-available-in-Script-Task\" target=\"_blank\">R2300: Java Classes available in Script Task<\/a><\/li>\n\n\n\n<li>Blog: <a href=\"https:\/\/support.questetra.com\/en\/developer-blog\/script-task-logging\/\" target=\"_blank\" rel=\"noreferrer noopener\">Using Log Output for Debugging a Script Task<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Accepts questions and designates personnel to create the answer. After accepting the question with the Web form or email etc., the person in charge who will prepare the answer sentence will be appointed at the Step of &#91;2. Jurisdiction to answer]. Answers are drafted by AI, and responsible personnel completes it. At the Step of the &#91;5. Reviewing terminology and legal], the content of the answer is checked, and if approved it will proceed to the following Step.<\/p>\n","protected":false},"author":3,"featured_media":143789,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","_uag_custom_page_level_css":"","advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\n\n{excerpt}\n\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[156],"tags":[319,502],"faq_section":[],"class_list":["post-75429","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-templates","tag-inquiry-response","tag-quality-control"],"jetpack_publicize_connections":[],"uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1",1200,675,false],"thumbnail":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=440%2C440&ssl=1",440,440,true],"medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=560%2C315&ssl=1",560,315,true],"medium_large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=768%2C432&ssl=1",768,432,true],"large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1024%2C576&ssl=1",1024,576,true],"1536x1536":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1",1200,675,true],"2048x2048":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-portrait-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=900%2C675&ssl=1",900,675,true],"newspack-article-block-square-large":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=1200%2C675&ssl=1",1200,675,true],"newspack-article-block-landscape-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=800%2C600&ssl=1",800,600,true],"newspack-article-block-portrait-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=600%2C675&ssl=1",600,675,true],"newspack-article-block-square-medium":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=800%2C675&ssl=1",800,675,true],"newspack-article-block-landscape-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=600%2C450&ssl=1",600,450,true],"newspack-article-block-portrait-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=450%2C600&ssl=1",450,600,true],"newspack-article-block-square-intermediate":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=600%2C600&ssl=1",600,600,true],"newspack-article-block-landscape-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=400%2C300&ssl=1",400,300,true],"newspack-article-block-portrait-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=300%2C400&ssl=1",300,400,true],"newspack-article-block-square-small":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=400%2C400&ssl=1",400,400,true],"newspack-article-block-landscape-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=200%2C150&ssl=1",200,150,true],"newspack-article-block-portrait-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=150%2C200&ssl=1",150,200,true],"newspack-article-block-square-tiny":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?resize=200%2C200&ssl=1",200,200,true],"newspack-article-block-uncropped":["https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1",1200,675,true]},"uagb_author_info":{"display_name":"Hirotaka NISHI","author_link":"https:\/\/support.questetra.com\/en\/author\/nishiquestetra\/"},"uagb_comment_info":0,"uagb_excerpt":"Accepts questions and designates personnel to create the answer. After accepting the question with the Web form or email etc., the person in charge who will prepare the answer sentence will be appointed at the Step of &#91;2. Jurisdiction to answer]. Answers are drafted by AI, and responsible personnel completes it. At the Step of&hellip;","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p9DiIh-jCB","jetpack-related-posts":[{"id":79635,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-response-flow-20130924\/","url_meta":{"origin":75429,"position":0},"title":"Inquiry Response Flow","author":"Hirotaka NISHI","date":"2021-03-11","format":false,"excerpt":"Accepts and answers customer inquiries. An answer template is automatically prepared when an inquiry is received via Web form or email. At the Step of [1. Acceptance \/ Answer], the support person creates answer sentences and replies, or if necessary, chooses to ask an advice or translation request. If the\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-inquiry-response-flow-20130924-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77384,"url":"https:\/\/support.questetra.com\/en\/templates\/inquiry-handling-process-20151013\/","url_meta":{"origin":75429,"position":1},"title":"Inquiry Handling Process","author":"Hirotaka NISHI","date":"2021-01-12","format":false,"excerpt":"Accepts inquiries from customers and answers. A response template is generated automatically when it receives an inquiry via a Web form or an email. If translation or technical advice is required, each Step of [2ab. Answer Support] will be assigned to a team of specialists. Staffs of the Support team\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catchinquiry-handling-process-20151013-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":143834,"url":"https:\/\/support.questetra.com\/en\/templates\/answer-drafting-flow-20230317\/","url_meta":{"origin":75429,"position":2},"title":"Answer Drafting Flow","author":"Hirotaka NISHI","date":"2023-03-17","format":false,"excerpt":"Accepts questions and designates personnel to create the answer. After receiving a question via a web form or email, the person responsible for preparing the answer will be appointed at the Step [2. Jurisdiction to answer]. Answers are drafted by AI, and person responsible completes it. At the [5. Reviewing\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":77282,"url":"https:\/\/support.questetra.com\/en\/templates\/sla-credits-issuance-flow-20160201\/","url_meta":{"origin":75429,"position":3},"title":"SLA Credits Issuance Flow","author":"Hirotaka NISHI","date":"2021-02-18","format":false,"excerpt":"Accepts reduction claims based on SLA (Service Level Agreement) from customers and issues service credits. When there is an application via the Web form, the Workflow is Started, and the Service Operation manager confirms the results at the Step of [2. Downtime Confirmation]. If it does not meet the SLA,\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/06\/eye-catch-sla-credits-issuance-flow-20160201-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79964,"url":"https:\/\/support.questetra.com\/en\/templates\/event-participation-acceptance-flow-20180618\/","url_meta":{"origin":75429,"position":4},"title":"Event Participation Acceptance flow","author":"Hirotaka NISHI","date":"2021-03-15","format":false,"excerpt":"Accepts and responds to event participation applications. Starts automatically when there is an input in a published web form. After confirming the application details at the Step of [1. Confirmation\/Acceptance Completion Email], the acceptance completion email will be sent automatically. Subsequent exchanges are input at the Step of [2. Record\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-event-participation-acceptance-flow-20180618-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-event-participation-acceptance-flow-20180618-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-event-participation-acceptance-flow-20180618-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-event-participation-acceptance-flow-20180618-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-event-participation-acceptance-flow-20180618-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]},{"id":79943,"url":"https:\/\/support.questetra.com\/en\/templates\/work-request-flow-20180305\/","url_meta":{"origin":75429,"position":5},"title":"Work Request Flow","author":"Hirotaka NISHI","date":"2021-03-15","format":false,"excerpt":"Records and manages work requests and completion reports. The requester appoints the request destination and inputs the work contents and desired completion date at the Step of [1. Input Request]. Employees who have been appointed carry out the requested work and report the completion at the Step of [2. Work\u2026","rel":"","context":"In &quot;Workflow Apps&quot;","block_context":{"text":"Workflow Apps","link":"https:\/\/support.questetra.com\/en\/category\/templates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-work-request-flow-20180305-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-work-request-flow-20180305-220-en.png?fit=1200%2C675&ssl=1&resize=350%2C200 1x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-work-request-flow-20180305-220-en.png?fit=1200%2C675&ssl=1&resize=525%2C300 1.5x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-work-request-flow-20180305-220-en.png?fit=1200%2C675&ssl=1&resize=700%2C400 2x, https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2019\/09\/eye-catch-work-request-flow-20180305-220-en.png?fit=1200%2C675&ssl=1&resize=1050%2C600 3x"},"classes":[]}],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/support.questetra.com\/wp-content\/uploads\/2022\/01\/eye-catch-answer-drafting-flow-20161219-254-en.png?fit=1200%2C675&ssl=1","_links":{"self":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/75429","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/comments?post=75429"}],"version-history":[{"count":19,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/75429\/revisions"}],"predecessor-version":[{"id":143844,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/posts\/75429\/revisions\/143844"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media\/143789"}],"wp:attachment":[{"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/media?parent=75429"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/categories?post=75429"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/tags?post=75429"},{"taxonomy":"faq_section","embeddable":true,"href":"https:\/\/support.questetra.com\/en\/wp-json\/wp\/v2\/faq_section?post=75429"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}